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Crash....Freeze...Disconnect....Rinse...Wa...

lostwingman's Photo lostwingman Apr 12 2012

Ever since patch 7.2 hit I have been having an incredibly frustrating and to the point of breaking one of my chairs problems.

This broken game client will freeze, it will get stuck while I'm in a battle. Always when I'm in a damn battle. One, two, three, eight times an hour to the point I can't play my high tiers because it ain't freaking fair to anyone when this stupid client crashes. This stupid game will freeze, get stuck, occassionally freeze everything else including my task manager but will ALWAYS, underline ALWAYS, get disconnected in the process. This is costing me and my friend a TON of battles simply because this stupid game crashes flat on its face. Never had a problem before 7.2. Not running any different mods except XVM, except I only run it 1/5 the time the game is running, and the game still crashes like a teen girl with a learners permit. Why? Why on Earth is this happening?

Freezing for several minutes, getting disconnected in the process, and having the whole damn thing happen dozens of times a day. What...the....F#$% is going on?

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Snoozer's Photo Snoozer Apr 12 2012

Since no one else is having this problem its not the broken client, it's a problem on your end. First thing to try is deleting the game and reinstalling. Next get off Dial up, third get a better computer.
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dead_man_walking's Photo dead_man_walking Apr 12 2012

Snoozer he's not alone - I crashed big time during CW on the weekend and am consistently having to CAD out of the client and try to get back in.  It has become more prevalent since 7.2.
And before you ask - yes I am running latest patches for OS and drivers on a reasonable spec (playable) machine.




edit - fixed typo
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lostwingman's Photo lostwingman Apr 12 2012

View PostSnoozer, on Apr 12 2012 - 01:10, said:

Since no one else is having this problem its not the broken client, it's a problem on your end. First thing to try is deleting the game and reinstalling. Next get off Dial up, third get a better computer.

Cute, my clanmates have been crashing off and on in pubs and CW as well with no apparent explanation. Also, my computer isn't the best but it has never had this problem before and my connection is the max bandwidth for my provider, blow me.
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glor's Photo glor Apr 12 2012

I've been having the same problems since the patch as well. I went through my whole system checking everything was up to date, reinstalled etc.
Then tried playing with the video options in game to reduce the stress on the video card etc but it still crashes and freezes pretty regularly ( at least once every couple of battles).
I share you frustration.
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Siarl's Photo Siarl Apr 12 2012

I've been experiencing the same problem on a fairly regular basis, plus I’ve been getting an intermittent red screen when I shift into sniper mode.  I could understand something being wrong my end if it was a constant problem but it  is random and occurs on all the maps.
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SunFlash's Photo SunFlash Apr 12 2012

im not even logging in to do anything save doubles...that how hard its hurting me
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reborntuck's Photo reborntuck Apr 12 2012

I have been having problems also since the 7.2 update.
When I finish a battle, and click to return to my garage, it kicks me completely out of game. It does this about 1/3 of the time is getting really annoying.
I removed, deleted, and reinstalled the client but am still having issues.
This ONLY happens when I try to return to my garage after a battle.
PLEASE HELP!
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lender200's Photo lender200 Apr 12 2012

http://www.infoocean...tar1.jpgSnoozer he's not alone - I crashed big time during CW on the weekend and am consistently having to CAD out of the client and try to get back in
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killertrax's Photo killertrax Apr 12 2012

Funny, I left Navyfields because of lag issues and have come here to find.... I freeze and crash every second game!
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spcfrckylem's Photo spcfrckylem Apr 13 2012

First of all for anyone to be able to help or give an explanation give a full system specification of your machine:  OS, Ram, CPU, Video card, MB.  Are you on LAN or wireless?
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Darrigaaz's Photo Darrigaaz Apr 13 2012

View PostSnoozer, on Apr 12 2012 - 01:10, said:

Since no one else is having this problem its not the broken client, it's a problem on your end. First thing to try is deleting the game and reinstalling. Next get off Dial up, third get a better computer.

Client crashing thread

Client crashing thread #2

Client freezing in battle

Those have all popped up and show the same symptoms since 7.2 patch happened.

I crash whenever entering sniper mode on Ruinberg, Mines, Ensk, El Halluf, Cliff, and a few other maps.
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Welsige's Photo Welsige Apr 14 2012

My client is crashing to desktop in the middle of matches as well. Guess it was the wrong moment to buy gold....
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xOmegaTitaNx's Photo xOmegaTitaNx Apr 17 2012

I am having the same problem. WOT DEVELOPERS NEED TO REVIEW THIS ISSUE RIGHT NOW!! I am having crashing everyday at least 4x a day or more. I have an ATI Radeon 4650 graphics card, Intel Core 2 Duo CPU P7450 @ 2.13GHz each, 6GB of installed RAM. I have my graphics card driver installed with the latest software and still having WOT crash while i am in the middle of a game. I just posted this out on another topic but I want more people to know about this problem.
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lostwingman's Photo lostwingman Apr 18 2012

Still having this issue, this is absolutely game breaking for me when I can at any time, have the game freeze and disconnect.
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Holem's Photo Holem Apr 18 2012

Snoozer's one of those that blames the people crossing a bridge when it collapses and not the people building it.

Anyways, I submitted a report stating that I have ran WoT fine until recently on my laptop and desktop.

I was then asked to submit a dxdiag file to them to troubleshoot. The response was that WoT doesn't support my laptop and just because it worked before, it doesn't mean anything. Sorry but my year old notebook with dedicated card can run EVERYTHING else fine but WoT. I even have ran 3 instances of EVE Online with medium settings and it runs fine. I'm glad I'm not the only one with problems. The variable here is WoT, not my system.

(Yes I know equipment can get out of date but 7.2 ran perfectly fine for me until they had the emergency restarts (TWICE!) and now not only I but many others have this problem.)
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ManofSteel90806's Photo ManofSteel90806 Apr 19 2012

Just finished another round with WG Tech Support.  I tried all of these and the last two seemed to work. 2.5 hours of un-interrupted gameplay.  Hope this works for any one else who has been having this issue with 7.2.

First, we would like to collect some more information from you.

Please compile and send us a dxdiag report file so we may get a clear picture of your computer's characteristics.

To do this, please follow these steps:
- Click «Start»
- Select and press «Run»
- Type "dxdiag" and press "OK"
- In the appeared window choose "Save all information"
- After you've saved the file, please attach it to your reply.


Also, please compile and send us a pingplotter report file, so we may get a better picture of your computer's internet connectivity.

-To do this, please follow the steps below.-

1. First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox,
Chrome, Opera and the like), and Mail clients etc... As these can interfere with the connection test results.
2. Next, install pingplotter on your computer. You can get it from the following link:
www.pingplotter.com/downloads/pngplt_std.exe

3. Launch pingplotter and maximize the window.
4. In the "Address to Trace" field please type in 209.170.73.57 and then press enter.
5. Now we would like you to right click on each of the bottom 7 hops and choose "show this timeline graph".
6. Finally we would like you to please click "file" (in the upper left hand of you screen), then "save sample
set", save the file and then attach it to your reply.


Please attach both the DxDiag and the PingPlotter files to your reply.
___________________________________________________________________________________________________________________First Attempt____________________________________
Dear player,

Thank you for contacting World Of Tanks Support.

We would like you to ensure that Windows Auto-updates is turned on, so that your computer gets all of the critical stability/security patches from Microsoft automatically.

Next, please download and install the .NET framework 4.0 from the following link:
http://www.microsoft...e5-b386f32c0992

-restart your computer-
____________________________________________________________________________Second Attempt___________________________________________________________________________
Dear Player,

Thank you for replying to your ticket.

Please turn on Windows Auto-Updates to make sure that your system gets all of the critical security/stability patches from Microsoft automatically.
-follow these steps to do this-
Go to your Windows Control panel by clicking on your start menu and then click on Control Panel.
Then click on the Windows Update icon.
Click change settings, and then make sure that under Important Updates you have it set to "install updates automatically (recommended)"
Then click OK.

Next, please check if the following packages are installed:
- Visual C++ 2010:
http://www.microsoft...ls.aspx?id=5555

-restart your computer-

Now we would like you to attempt to launch/run World Of Tanks.

If this does not resolve the issue, we would like you to do a clean install with our latest full version. Please follow these steps to ensure that you do a clean install:

Uninstall your currently installed client and delete the remaining game folder and its contents. Next click on your start menu and in the search/run box type "%appdata%" (without the quotes) and press enter.

Then in the folder that comes up we would like you to delete the wargaming.net folder. Please also delete your previously downloaded WoT installers.

Next, click on your start menu and in the search/run box type "%temp%" (without the quotes) and press enter.
Then delete all of the files in your User's temp folder that comes up (some of the files will be in use by Windows and will not let you delete them, just delete the ones you can).

Now download a fresh copy of our latest full client from the following link: http://cdn1.worldoft....2_us_setup.exe

Then install from the file you just downloaded "WoT_0.7.2_us_setup.exe".

Launch/run World Of Tanks.
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SovietSteel's Photo SovietSteel Apr 19 2012

Yea, i've been having Freezing issues when going into sniper mode (The RedScreen freeze thingo although my screen usualy just goes black)
-cure was- about 5 secs to minimize then reopen = working fine
but i decided reinstalled the game using the origional download i had, and it made things much much worse, now i have tanks in inventory that i cant use, and the game laods up and then stalls + menu is all buggerd. The anoying thing is because i had to patch again and already downloaded alot of S|-|!T this mounth i cant download and clean install untill next mounth.

I too don't have the best PC in the world, altough it easily meets the requirements and also hadn't had any issues with the game untill 7.2 update. and i've been using the same download since...open beta i think. been hearing a lot of different bugs/glitches since 7.2, alot of them to do with graphics on tanks or environment details. I say just wait till 7.3 comes and hopefully patches over them and if not, then do a clean install :)

If you go to tech support they will most likely give you a automated answer like "ManofSteel90806" and i got, i think WarGaming has their hands tied with the bugs/glitches/7.3 update.
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Tim_Rover's Photo Tim_Rover Apr 19 2012

Yep.I started having major disconnect issues 3 days ago.I log back in just to hear my tankers say "we've had it".I feel worse for my team that was left shorthanded...
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sar1945's Photo sar1945 Apr 21 2012

I  have  never  had  issues  before  the  last  update  I  played  flawlessly   for  months

Now after  the  update  and  after I became   paying  customer    things  have  become useless

I have  had lost   server  connection    up  too  3  times  in  ONE  GAME  !@!!

heres  my  pingplotter  graph

The  thing  is   my  utorrent  client   runs   smoothly    @  2  mb/s   at  times  with  no  issues


all  other  internet  related  activities  are  just  fine
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