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World of tank support head stuck in the ground atm non responsive


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colwyn27 #1 Posted May 07 2012 - 11:25

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Seems support are afk atm, ive posted a number of serious problems with wot atm and ive got no response let alone it being assigned to anyone.

Never went 3 days before before a ticked was responded too, get the feeling that im beeing stonewalled....

Zamolxet #2 Posted May 07 2012 - 11:27

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Hm....

Yoott #3 Posted May 07 2012 - 11:38

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So when did you post them because this is a holiday week for Ru so my guess is if you posted it over the weekend there may be less people staffed in the office

Yoott #4 Posted May 07 2012 - 11:39

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Move on nothing to see here.

Not enough coffee, a tad cranky........

Edited by Yoott, May 07 2012 - 11:51.


xamdam #5 Posted May 07 2012 - 11:47

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View PostYoott, on May 07 2012 - 11:38, said:

So when did you post them because this is a holiday week for Ru so my guess is if you posted it over the weekend there may be less people staffed in the office

View PostYoott, on May 07 2012 - 11:39, said:

Edit: Yoott did the right thing and fixed it, so I'm editing it out of here too. :)

First quote cool, second not so much...

Edited by xamdam, May 07 2012 - 11:58.


SHISHKABOB #6 Posted May 07 2012 - 11:47

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sometimes they take a week to get to your problems

I'm sure there's probably a few dozen other people who sent in reports with the high priority setting before you

Yoott #7 Posted May 07 2012 - 11:48

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View Postxamdam, on May 07 2012 - 11:47, said:

First quote cool, second not so much...


Not enough coffee too cranky in the morning.


Fixed it

Edited by Yoott, May 07 2012 - 11:52.


colwyn27 #8 Posted May 07 2012 - 11:54

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cranky bc my tanks aint doing dmg since the last patch 2 weeks ago, ill wait but i assure you support are 7 days a week, maybe ive been lucky but again when a company is rolling in dosh (huge earnings atm) my cousin works for em you expect that most requests should least be assigned to someone within a few days least to say Hi i'll be with you in x days, got a feeling that they know of the probs and may be rectifying in 7.3 patch but still a response to say "hey see what happens after 7.3 patch" is expected but i feel confident that the HE problem still exisits where a derp tank gun can hit and do minimal dmg

Edited by colwyn27, May 07 2012 - 11:56.


Yoott #9 Posted May 07 2012 - 11:57

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View Postcolwyn27, on May 07 2012 - 11:54, said:

cranky bc my tanks aint doing dmg since the last patch 2 weeks ago, ill wait but i assure you support are 7 days a week, maybe ive been lucky but again when a company is rolling in dosh (huge earnings atm) my cousin works for em you expect that most requests should least be assigned to someone within a few days least to say Hi i'll be with you in x days

hehe I meant I was cranky due to no coffee lol. as for reply times I agree sometimes it goes very fast. I submitted a ticket and had it answered in hours and Ive had otehrs that I get an email a few days later. Just have to wait. And I would not submit multiple tickets about the same item.

And what tanks are not doing damage and Im assuming you dont mean the penetration no damage hits that we have 10000000 posts on the forums about. Im thinking you mean other hits?

cheesellama #10 Posted May 07 2012 - 11:57

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View Postcolwyn27, on May 07 2012 - 11:25, said:

Seems support are afk atm, ive posted a number of serious problems with wot atm and ive got no response let alone it being assigned to anyone.

Never went 3 days before before a ticked was responded too, get the feeling that im beeing stonewalled....
Yeah, that happened to me a few of times. Sent a report, nothing got done. Then again, most of them I weren't sure that they were against the rules but in a semi-debatable state depending on how severe it is.

xamdam #11 Posted May 07 2012 - 11:59

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View PostYoott, on May 07 2012 - 11:48, said:

Not enough coffee too cranky in the morning.


Fixed it

I know how it is without my caffeine fix in the morning too... removed the second quote.

SHISHKABOB #12 Posted May 07 2012 - 12:01

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View Postcolwyn27, on May 07 2012 - 11:54, said:

cranky bc my tanks aint doing dmg since the last patch 2 weeks ago, ill wait but i assure you support are 7 days a week, maybe ive been lucky but again when a company is rolling in dosh (huge earnings atm) my cousin works for em you expect that most requests should least be assigned to someone within a few days least to say Hi i'll be with you in x days, got a feeling that they know of the probs and may be rectifying in 7.3 patch but still a response to say "hey see what happens after 7.3 patch" is expected but i feel confident that the HE problem still exisits where a derp tank gun can hit and do minimal dmg

periods

USE THEM

if you sent in a support ticket written like this... no wonder you haven't gotten a response

Edited by SHISHKABOB, May 07 2012 - 12:01.


Yoott #13 Posted May 07 2012 - 12:04

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View Postcolwyn27, on May 07 2012 - 11:54, said:

got a feeling that they know of the probs and may be rectifying in 7.3 patch but still a response to say "hey see what happens after 7.3 patch" is expected but i feel confident that the HE problem still exisits where a derp tank gun can hit and do minimal dmg

Hmm

Again if its the penetration/hit with no damage its been posted, beat to death, and posted again many times on the forums.

If its not then maybe these ideas? Dunno past that
If your getting minimum damage from He

a> you may not be hitting soft areas on the tank therefore the he round damage is minimized (You may still have done module damage even if you did not do hp damage and modules have hps so you still techinally did more damage then is shown)

b> you may be hitting spaced armor sections of tanks IS3,s is7,s and others have 2 sets of armor to reduce HE damage if you hit one you may not get max damage (they fixed this at last patch to work better meaning lower HE damage)

c> You pissed off the RNG gods and keep rolling low numbers on each shot

d> I have no idea, swap out guns for a round or 2 and shoot ap and see if you still get minimal damage

e> I hope you have replays of each game to show the minimal damage and you have attached them to the tickets you submit as it will make it easier to figure out. You may want to post some here for everyone else to look at to.

Edited by Yoott, May 07 2012 - 12:07.


Sabertoothpython #14 Posted May 07 2012 - 12:09

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What level of urgancy did you use?
To what department?

And you realise they are here for more people than just you, right

Yoott #15 Posted May 07 2012 - 12:10

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View Postxamdam, on May 07 2012 - 11:59, said:

I know how it is without my caffeine fix in the morning too... removed the second quote.

hehe Ty

Im working on cup now should get better mood soon.... allthough if I keep getting in game battles like I just had I may not :-)

Hartziel #16 Posted May 07 2012 - 12:45

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Listen, they are not realy interested in solving anything. Only interested in getting you as a paying customer. Thas all.  Most of the time you get a bla bla answer...somethimes no answer...but solved is NOTHING .. WE REGRET TO INFORM YO THAT... thats all... so forget it

colwyn27 #17 Posted May 07 2012 - 12:49

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Wot have for the last year have never not responded within 2 days for any member of our clan hence my post about whats up...im not complaining about non pen hits im complaining how HE on big tank guns since last patch 2 weeks ago is so often giving us 10% of avg damage... Bl10 in ass of tiger bang hit 28hp dmg?!!! what the, kv13 hits pzIV with 450he gun does 26hp damage 3 times over, stuff this ram him do 280 dmg...

art shoots me in face full on hit 120 dmg from s51 wow im alive nail him after that...

I think what im reporting with heaps of files and examples should merit a responce from wot its pretty obv from my support heading that im talking about some really weird bugs in wot atm

they do listen to obv imbalance you just need to be a bit vocal about it.

Edited by colwyn27, May 07 2012 - 12:54.





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