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white screen when pressing play

duckii's Photo duckii Aug 07 2012

everytime i press play i get a white screen after 2-3 seconds then it shuts off can someone please help me out?
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GMasterBMW's Photo GMasterBMW Aug 07 2012

Have you tried to re-install the game?
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AesirGrizzly's Photo AesirGrizzly Aug 07 2012

i've got the same issue, reinstall did not help.
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GMasterBMW's Photo GMasterBMW Aug 08 2012

Then submit a ticket to https://support.worldoftanks.com/ ! :Smile_blinky:
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AesirGrizzly's Photo AesirGrizzly Aug 08 2012

submitted the ticket, will update this post if the fix works so others with the same issue can get theirs fixed and back in the fight.
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Drakton's Photo Drakton Sep 08 2012

Let me guess... no solution.
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misscleo's Photo misscleo Sep 08 2012

Make sure you have the correct redistributables. You need VC++2008 and DirectX9. It's a shame WG still does not include them in the installer. Probably the most common problem reported on the forums stems from missing those two files.
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