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Critical Error- Failed to install updates


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jlhscar #1 Posted Sep 19 2012 - 12:53

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SORRY, WRONG FORUM


I uninstalled tanks a while back, don't remember why, so I tried to reinstall it today. Everything went fine, but when it actually gets to the installing part not the downloading it gives an error message-
Updating game client:
Critical error
Failed to install updates
The application cannot continue
For details, check log file


So, I checked the log file, here it is. Looks like something with extracting music.
18/09/2012 19:16:53 Starting...
18/09/2012 19:16:53 create update folder: path="C:\Games\World_of_Tanks\Updates"
18/09/2012 19:16:53 create temp update folder: path="\\?\C:\Users\Martin\AppData\Roaming\wargaming.net\wot emp"
18/09/2012 19:16:53 save configuration: path="C:\Games\World_of_Tanks\WOTLauncher.cfg"
18/09/2012 19:16:53 start update process...
18/09/2012 19:16:53 connecting to update server...
18/09/2012 19:16:53 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
18/09/2012 19:16:53 parsing patch info...
18/09/2012 19:16:53 initialize post-update process...
18/09/2012 19:16:53 launcher update complete.
18/09/2012 19:16:53 connecting to update server...
18/09/2012 19:16:53 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
18/09/2012 19:16:53 parsing patch info...
18/09/2012 19:16:53 connecting to http download server...
18/09/2012 21:15:50 http request has completed: verb="GET" url="http://cdn1.worldoftanks.com/patches/auto/wot_75.1210_client.patch"
18/09/2012 21:15:50 initialize installation process...
18/09/2012 21:16:07  ERROR: extract file error: name="C:\Games\World_of_Tanks\Updates\wot_75.1210_client.patch" file="res\audio\music_intro_malinovka.fsb" to="\\?\C:\Users\Martin\AppData\Roaming\wargaming.net\wot emp\wot_75.1210_client.patch"
19/09/2012 07:47:23 stop update process...
19/09/2012 07:47:23 start update process...
19/09/2012 07:47:23 connecting to update server...
19/09/2012 07:47:23 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
19/09/2012 07:47:23 parsing patch info...
19/09/2012 07:47:23 initialize post-update process...
19/09/2012 07:47:23 launcher update complete.
19/09/2012 07:47:23 connecting to update server...
19/09/2012 07:47:24 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
19/09/2012 07:47:24 parsing patch info...
19/09/2012 07:47:24 initialize installation process...
19/09/2012 07:47:36  ERROR: extract file error: name="C:\Games\World_of_Tanks\Updates\wot_75.1210_client.patch" file="res\audio\music_intro_malinovka.fsb" to="\\?\C:\Users\Martin\AppData\Roaming\wargaming.net\wot emp\wot_75.1210_client.patch"

Edited by jlhscar, Sep 19 2012 - 12:55.


Atragon #2 Posted Sep 19 2012 - 13:44

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I had a similar issue. The updates just wouldn't install and hung. The game ran but it would crash.

I downloaded the entire client again, and all is well.

bruc3615 #3 Posted Sep 26 2012 - 17:10

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anyone know what to do because I am getting the critical error installing update 8.0!!! how do u check log files by the way?

Kolane #4 Posted Sep 27 2012 - 02:38

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Having the same issue, and its my opinion  that having to redownload the entire game client to fix a game that was going perfectly well prior to the patch is rediculous.  If that is WG's answer to patching issues then perhaps they should be paying for our data caps?  World of Tanks is no longer a small download in its entirety.  this is the second time this has happened on two separate patches.

At least give us a patch to return the game to the at least functional 7.5....

I assume WG will be re-embursing us for lost time on premium accounts also?  as a complete redownload will put me out fo the game for somewhere in the area of 2-4 days.

Edit:
Ok for some reason mine has decided to work, all i did was find my way to the updates folder and delete all updates to do with the 8.0, then restart the game client, it redownloaded the first portion (12.4MB) and then was ready to play.  Maybe this can help someone else!

Edited by Kolane, Sep 27 2012 - 04:18.


CaptainCanadia #5 Posted Sep 27 2012 - 02:59

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I'm having this same problem. Not sure what to do.

iliya9800 #6 Posted Oct 09 2012 - 16:37

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have the same problem. damn, this new update is f***ed up :Smile-angry:

iliya9800 #7 Posted Oct 09 2012 - 18:41

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View PostKolane, on Sep 27 2012 - 02:38, said:

Having the same issue, and its my opinion  that having to redownload the entire game client to fix a game that was going perfectly well prior to the patch is rediculous.  If that is WG's answer to patching issues then perhaps they should be paying for our data caps?  World of Tanks is no longer a small download in its entirety.  this is the second time this has happened on two separate patches.

At least give us a patch to return the game to the at least functional 7.5....

I assume WG will be re-embursing us for lost time on premium accounts also?  as a complete redownload will put me out fo the game for somewhere in the area of 2-4 days.

Edit:
Ok for some reason mine has decided to work, all i did was find my way to the updates folder and delete all updates to do with the 8.0, then restart the game client, it redownloaded the first portion (12.4MB) and then was ready to play.  Maybe this can help someone else!
what black magic is this?! it actually worked :O

lima_8797 #8 Posted Dec 12 2012 - 21:49

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View Postiliya9800, on Oct 09 2012 - 18:41, said:

what black magic is this?! it actually worked :O
Worked for me as well, Thanks :)

IHaveNoChance #9 Posted Dec 14 2012 - 17:40

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Worked for me too. Thanks, Kolane!