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Intro

Receiving feedback from the game community is the most effective and most powerful tool that helps us to stay on track. Throughout the ongoing development of the project, the way our performance is perceived by players, serves us as a guide and assessment for us to know that we are heading in the right direction.

Part 1 World of Tanks Online Resources

World of Tanks promo site: European and North American. Main sites of the project aimed to provide general information on the game, as well as links to more specialized sections.

World of Tanks community site: European and  North American. Here a player can find all the information one need to play the game. It has everything from latest news and tankopedia to player’s statistic and art.

World of Tanks Forums: European andNorth American. Most of the project communications and discussions take place there. This is a “must to visit” place if you want to keep up with the latest developments in the project. This is also the place to voice your opinion.

World of Tanks Support Service: European and North American. This resource has a comprehensive list of technical FAQs and solutions, as well as a ticket system to submit your questions, bugs, reports directly to the Support Team.

Overlord’s Blog – top secrets revealed there. It’s a place to pick up on latest official “rumors” and details on the news, in case if you don’t want to dig around the forum.

World of Tanks on Facebook: Got to press that “like” button!

World of Tanks on Twitter: Follow the latest news of the WoT project

World of Tanks Wiki: Officially hosted but players generated wiki project. You are welcome to join and contribute.

Part 2 Guide to Targeted Feedback

Game rules: Europeanand North American forum.

Forum rules: Europeanand North American forum.

Please read the rules carefully before entering the game or making new threads/posts on the forum. Knowledge and understanding of the rules will help you to understand what is expected, allowed, not expected, not allowed, forbidden, who can help you with your problems, and how to deal with problems you may encounter.

What should I know first? – Important information!

European and North American forum topics.

What should I know as newcomer? – Check the newbie forum: European and North American forum topics.

I want to keep up with the latest game news! – Here they are!

European and North American forum topics.

I need Technical Help! – Please contact the Support Service via its web-site or e-mail. Describe the situation and problem that you have encountered. Please check our Technical Support section of the forum as well, because many issues have been solved already:

European and North American Technical Support

I have found a bug! – Please contact the Support Service via its web-site or e-mail. Describe the bug you have found. If you submit a screenshot of the situation, it will help a lot. Please check the Technical Support section of the forum as well:

European and North American Technical Support

Are there any game guides or tutorials? – Yes, you can find them here:

European and North Americanforum topics

I want to ask question about the game! – Please use the following section of the forum: 

European and North American forum sections

I have a suggestion for developers! – Please use the following section of the forum:

European and North American forum sections

I want to share my impression about the game! – Please use the following section of the forum:

(do notice that all impressions are locked, so your ideas wouldn’t be lost in subsequent pages)

European and North American forum sections

I want to discuss a particular vehicle! – Please use the following section of the forum:

European and North American forum sections

Are there any language-based communities? – Please check the following section of the forum:

European forum section only

Are there any guilds or clans in the game? What about stable societies or communities of people playing together? – Please check here:

European and North American

Are there any contests or championships? – Sure, here are:

European and North American forum sections

I want to discuss history, life in general, or just chit-chat about some off-topic issues! May I? – Sure, here:

European and North American forum sections

What should I do if someone insults me in-game or garage chat? – Please make screenshot and send it to us via the web-site:

European and North American web-site

or e-mail

support@worldoftanks.eu European

support@worldoftanks.com North American

What should I do if I encounter something that offends me on forums? – Please use Report button at the bottom-left of the particular post. Moderators and administration will get your report and deal with the post as needed.

What should I do if an ally shoots me in the game or intentionally kills me? – Please make screenshot and send it to us via web-site:

European and North American web-site

or e-mail

support@worldoftanks.eu European

support@worldoftanks.com North American

Part 3: Feedback Processing

The forums and support websites are currently the main feedback sources. There are two main feedback sections on the forum: the Developer’s Corner and the Technical Support & Bug Reporting sections. The Developers’ Corner contains several subsections: Questions, Suggestions, Impressions, and “Developers Break Down Game Mechanics” - a section explaining the more obscure mechanics of the game. Technical Support & Bug Reporting is also broken into subsections: General Error Reporting, In-Game Bug Reporting, and Localization & Translation. Together, these sections form the main source of forum feedback. In addition, the community managers, support team, and specialists from other departments conduct constant analyses of the forums aimed at discovering additional relevant data and comments, such as comments on the game maps or vehicles.

The Support website plays an equally important role, transmitting information directly from players to the support team, whose objective is to rapidly solve individual game-related problems. If a problem that cannot be solved by the player following the recommendations of the support team is uncovered, the matter is directed to the Quality Assurance department, where the issue goes under thorough examination and discussion. After running all necessary tests, the Quality Assurance team reports the issue to relevant departments, where the issue is then resolved and finally patched into the game.

http://blog.worldoftanks.com/wp-content/uploads/2011/03/players-feedback-image.bmp

Part 4: The International Supertest

The Russian Supertest has already been online for a few months, and in the coming months an International Supertest server will be set up. The Supertest is a special server that all updates must go to before being officially released, as a final quality check. This server provides the developers with information that can be used to improve the upcoming update before release, including bug fixes and balancing issues, and improve the overall quality of future updates.

What this means for players:

• An opportunity to test new features and content before it is released officially. This includes new vehicles, maps, game modes, and much more.
  
• An opportunity to have greater and more pointed influence upon the development of the game by tracking bugs and pointing failures of game mechanics.
  
• An opportunity to increase the level and quality of communication between players and the World of Tanks development team.

Players interested in the participating in the Supertest are encouraged to watch for updates on the main website and forums for instructions on how to join.

This is all fine and dandy, but you really need to work on acknowledging that the feedback is being processed. Updates of what is going on are very rare. Still nothing on Pre-Orders and it's past March 8th.

+1 bro you took the words out of my mouth

Seen that there are not that many cases of the devs acting on our feedback in this game, it sadly sounds as pure marketing gibberish...

that said, I do hope to be proven wrong in the next few days or weeks..

At least when my cable is broken, I get a credit to my account; here we get marketing trying to make us feel better about a broken product.  But at least they are telling us mushrooms something.....

Anyone else notice that is is a black hole at the center of it all?

 vonkrimm, on Mar 09 2011 - 19:43, said:

mushrooms...that we are, kept in the dark and fed sh*t all day!

that about sums it up.

Yep,me too, I am done, RO and BF3 and Shogun 2 will have to do, I shall check back on the game in about 4/5 months from now.

Good luck

I'm not giving up complete hope yet :>

Good post, but how about the Match making thread we've been racking up post after post after post for months? What are we at? 20+ pages and yall still believe your game balance is all fine and dandy? Don't give us this "we listen to community feed back" bull if your honestly not. If hundreds apon hundreds are complaining about match making for month, yet you do nothing to make it better, but instead worse. Why should we believe this?

Took 3 months for a patch, release date pushed back, pre-orders have gone silent since no ones updated us in weeks, clan system is still a "Coming soon" Idea.

So heres my suggestion: Listen to the community and update us.

 kazumi, on Mar 10 2011 - 09:05, said:

I don't know where you get this idea that the devs aren't listening to the matchmaking complaints, virtually every single patch so far has made alterations of one kind or another to that mechanic (a few of which were based on community complaints), and I'm sure there will be more to come. For one, individual tank weightings are being worked on and will be introduced in a future patch to allow fine tuning of individual vehicle balance. The matchmaking system isn't perfect, there's still alot that needs to be done, but it's certainly an improvement over the original system that only had two battle tiers: recruit and open.

Also it's difficult to give ETA's on new features since they are effectively exploring new grounds a previously unknown problem could cause unexpected delays. This makes giving any reliable time estimates difficult and delays in patches or new features certainly aren't unique to this beta or this game, after all Valve is notorious for it. Future patch and release times are not set in stone, and the further they are away the greater the chance that they'll change.

Well I have been gaming along time on the PC. I can say that WOT is not drastically different then any other game or mod I have followed with regards to development and communication.

Typically the community feels left in the dark, and that the devs are just sitting counting their money. However the next patch comes out and all is revealed, the sky isn't falling and people enjoy life again. However no patch ever fixes everything so the cycle continues. I have seen this with really popular modifications as well like Project Reality for BF2. They would post that they are adding something new and people would have a fit that it took so long or that something they felt was important didn't get a change in the most recent patch.

I have played the Hunter as well and it was a free to play game as well that went through teething pains. But after about a year the game has continued to do well and expand as the devs alluded they would all along. It just takes a while. Typically longer then most gamers attention span.

The other thing I think is typically the people who frequent the games forums are more "hardcore", if you will. Passionate about games in general. I have friends that are more casual gamers and would never ever look at a games forum or even pay attention to patches and updates until the game tells them to update. Don't be fooled into thinking this forum is the entire WOT player base and hence reflects all involved.

I know I'm excited to see where WOT goes and have enough experince to know it takes longer then a week or a month to see things happen. I'm sorry if this comes across as me being an A-hole. I have just seen this pattern play out over so many titles or mods that worked out just fine and were enjoyable in the long run.

The North American server and community is pretty far back in the communication channel.

1. We don't speak Russian, so communicating with the core team is difficult.
2. The Russian forum is in Russian, so the core team can read stuff there easily.
3. We are always a long way back in the patch state, so our bugs, etc, are always "known", "fixed in a current patch", etc.  The Russian server isn't, so the feedback on that forum are much more relevant.
4. The information we get is sporadic and broken up at best.  I've resorted to searching the forums for "Overlord" posts to find whatever new dribbles have come out.
5. There is no central place to look on these forums/websites for a current "state of the world".
6. If someone gives feedback, there is no "ok, we got that", etc.  It feels like you are talking to an empty room.
7. Posting in the relevant areas on this forum takes a 50 post minimum.  So I have to be a major forum user to give feedback on the correct threads and in the right places?  Say what?

Take this recent URAL Steel tourney.  So much of the information and details about it, like times of battles, etc, are scattered in little response postings.

So, I'm sure I could put in a large effort and resolve or minimize all these issues.  But, why would I bother?  What is in it for me to put all that effort in?

 barroom, on Mar 09 2011 - 17:45, said:

100% agree, there is no cross communication what so ever, everything is one way, we give the feedback and its lost in the blackhole never to return. Not once have I seen an actual developer answer any questions regarding anyhing players have brought up.  There is no information on the tech tree changes (It was said we would have information on this before release by Overlord), no information on the .6.4.x PATCH which was supposed to come out shortly after release (Which would have been around this time but the Tourny changed everthing) US TDs are MIA and no word on them (They were almost ready for release 2 months ago).  What happened to the Timely updating of the Pre-Release thread....Time and time again we are told information flow will be increased and addressed....but nothing ever changes.  We still sit in the dark, hoping and praying someone turns on the lights so we can see something.

I want this game to succeed like most other people, but it seems like they just dont get it when it comes to feedback or communication to the community.

This game is getting ridiculous.  The balance of teams is not operating correctly.  3 games today up against 6 level 5 tanks and the same six players on teams had 4, 3 and even a 2???  People are spending money on this game and it does not look as if things are being done by the developers at all.  Frankly, there are a number of folks at my community that are done with the game and even supporting it.  It looks as if I am going to follow.  The developers need to work on the spotting system too, if you are engaged (firing upon it) with a tank there is no reason as to why it disappears from view in an open field.  The mismatch in tanks is unbelievable and is only getting worse 3's and 4's in against 8's, 9's and 10's???  This should not happen at all.

Unfortunately, I have spent a little money with this game and have just seen this as a waste as things just appear to be getting worse and worse.

So there are my complaints take them for what they are worth, but today is that last day you will receive any money from me and at 6 or 7 others in the community I belong too.

Might as well recalculate and show how it is really getting out of hand.  Another 3 rounds with 3's against 8's, pretty good eh????  You guys need to get off your butts and get this thing fixed.

 brettwad, on Jul 24 2011 - 01:04, said:

Give Peggy a break, he's been very busy doing all those credit card commercials. lol

 Elbow, on Mar 10 2011 - 15:58, said:

I pretty much agree on this post  

funny

 soulspectre, on Mar 10 2011 - 10:24, said:

Sad to say here. No offense or anything but you guys do know that this post is like 4 months old?

 DennyVDG, on Mar 09 2011 - 19:26, said:

I totally agree its more like lets ignore the player base!