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Issues with the WoT Prepaid Card


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SabotStruck #1 Posted Dec 25 2013 - 14:42

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I bought a WoT prepaid card, the 25$ one with its own tab, and am having issues redeeming it. I redeemed it and said it worked but now am not seeing any way to spend these points. I saw no gold show up in my account and no pages where i had credit for these cards, am i missing something blatantly large or is it an issue with the way these cards work atm?

HOTA_CHATON #2 Posted Dec 25 2013 - 15:00

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Use Visa Gift Cards instead.  Never had an issue with them in over 2 years.

SabotStruck #3 Posted Dec 25 2013 - 15:01

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View PostHOTA_CHATON, on Dec 25 2013 - 08:00, said:

Use Visa Gift Cards instead.  Never had an issue with them in over 2 years.

Issue is i already have them and how i redeem them.



lenticular #4 Posted Dec 25 2013 - 16:00

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I'm having the exact same problem. The URL on the back of the card - worldoftanks.com/incomm - goes to a 404 Not Found page.

ironcladtanker #5 Posted Dec 25 2013 - 16:53

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IDK, I tried it today (assuming it was the same as the ultimate game card) because there was no option for "WG prepaid card".

 

Anyhow, I'm sending in a ticket.



ironcladtanker #6 Posted Dec 25 2013 - 17:07

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:facepalm:duuuh, just realized these cards can only be used to redeem gold, man why can't we buy tanks with them especially during these swell tier 8 deals in the gift shop.

Ziptar #7 Posted Dec 25 2013 - 17:35

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I got a $25 card this morning. Same thing for me, redeemed it, and then nothing, I thought it vaporized. The link on the back of the card for more information http://www.worldoftanks.com/incomm winds up at this: 

 

Then I got an email 15 minutes later.

 

Block Quote

 

Dear player,

Your payment 6314XXXXX in the amount of 25.000 USD was received on 2013-12-25 15:58:11 UTC. Your order number: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
6250 gold was transferred to your account.

Your purchase has already been transferred to your account Ziptar and is available in the game.
You may have to log in and out of the game client to see your purchase in your profile on World of Tanks official website.

Enjoy the game!

Best regards,
Wargaming.net Team
www.wargaming.net

 

 

Logged into client and sure enough it was there. 6250 in gold added to my account. What blows is that its not clear how it works. Instead of calling it a $25 Card they should have labeled it a "6,250 gold card". It can't be used in the gift shop or on larger gold packages and stacked with a regular debit card . 

 

Just another in the long line of marketing and ecommerce FAIL! by Wargaming. I would have spent extra money getting a T34, IS6 or larger gold package. 

 

It was gift so no biggie but, I'll never actually buy World of Tanks $25.00 card. 

 

Merry Christmas!



Buizwax #8 Posted Dec 25 2013 - 18:44

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I had a ultimategamecard for 25.00

I read above and thought I'd have to split it so I'd be losing money.

I Selected

 

3 000 Gold

3 000 Gold

$14.95
 
UGC is right there. I entered my number and got a confirmation of the $25.00 but only the 3000 gold added to my account
 
I selected the 6.95 and got this
 

Edited by Buizwax, Dec 25 2013 - 19:15.


Panzergeneral_Nikolai #9 Posted Dec 26 2013 - 02:10

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I've been having trouble with my gold not appearing on my account and on my assistant :/

blutchkingy #10 Posted Dec 31 2013 - 00:33

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I have a friend and the code is only letters, and he can't redeem it. Could you help please?

SabotStruck #11 Posted Dec 31 2013 - 02:21

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View Postblutchkingy, on Dec 30 2013 - 17:33, said:

I have a friend and the code is only letters, and he can't redeem it. Could you help please?

Well i did get it working, its both case sensitive with the letters you put in and you must put spaces where they are on the card.



tod914 #12 Posted Dec 31 2013 - 02:58

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How bogus.  I just purchased four $25.00 WOT cards with the intent to purchase a membership and a tank.  Gold only?  The gold does not give you the same exchange/discount for the membership as a "valid" card will.  Back tomorrow to Best Buy to return these.

TeRRoRxKiiNG #13 Posted Jan 02 2014 - 15:58

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where can i enter my pre paid card code?

 



radioape22 #14 Posted Jan 02 2014 - 23:29

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My $25.00 gift card wont give me gold, it says invalid, I got gold from a nother card from big lots and it worked but not the one from game stop. how can I get the other wot gift card to give me gold !

 



Wild_Bill_Kelso_41 #15 Posted Jan 06 2014 - 06:36

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Same Issue, I bought a $25 card at Best Buy, and all I get in return is- Invalid Code (PIN). I dropped a question of what was the problem w/ Ultimate Gamer, and got a we will be in touch in 24 hours,. That didn't happen.  Just whose door do I need to be beating on to get this resolved?

Edited by Wild_Bill_Kelso_41, Jan 06 2014 - 06:44.


TankBusting636 #16 Posted Jan 06 2014 - 18:25

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The Ultimate Game Cards are the best for this, because leftover money goes into points which you can use to buy more gold.

Wild_Bill_Kelso_41 #17 Posted Jan 06 2014 - 19:25

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They got back to me today. I had to scan the card and receipt then attach it to the reply email. Now waiting... Ultimate Game card says its not theirs, and to contact WOT.  On to summiting a Ticket.. WOT is not accepting communications at this time.  Hmmm ... After some lurking around the accounts payment/Tickets area I found this:

 

~~Delay of Purchased Goods to Player Accounts (PlaySpan/UltimatePay)

Dear Tank Commanders and Pilots,

 

We are currently experiencing a slight technical issue with transactions made using PlaySpan. As a result, goods purchased will take a little longer to reach your account. Please understand that we are working very hard on resolving the issue at this very moment and sincerely apologise for any inconvenience caused.

 

 

Please rest assured that you will automatically receive your goods as soon as we can resolve the issue.

 

Thank you for your patience and understanding on the matter.

 

Does not mention "Fastcard" like I bought at Best Buy in USA. ...

 

I am Starting to think that I should be compensated for the PITA this has become. Are all of WGN staff away working on Obamacare..

 

~~


I got a ticket through to WOT/WGN yesterday, received a response from Michael Ross, pleaded my case with pdf scans of card and receipt, and received positive resolution (a letter of the pin "L"  should have been printed as "l" (lower case).  

 

Thank You Mr Ross!!


Edited by Wild_Bill_Kelso_41, Jan 07 2014 - 18:51.


Firewolf641 #18 Posted Jan 16 2014 - 06:26

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I really piss off about WOT card would be recall! and about this WOT card cause problem  with PIN which already print on card cause them  and don't resolved problem with card is fraud ???

BFND #19 Posted Feb 21 2014 - 02:03

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Bought the WoT's prepaid card and it won't even let me enter the pin...!?!

Wild_Bill_Kelso_41 #20 Posted Feb 21 2014 - 18:18

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Easy fix to try... 1. Does your pin # have a capital "L"? 2. Enter your pin # but substitute a lower case L "l" in its place. Hope this helps. Wild Bill  Kelso 41 (no part of my real name) I am the Grille Bridge Troll.. Pay your tolls...




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