In line with the change to the IP structure of our East coast servers we are changing the way that information regarding player’s connections will be collected. The old thread has been put to pasture to make room for our new method of information gathering.
We all know that high ping rates and packetloss is a problem for all online games. We at Wargaming are just as interested in lowering the ping rates and reducing the packet loss as you are.
While we do enjoy looking at screenshots of pingplotter reports, these provide us absolutely no tangible information to use to escalate any issue regarding connection towards our head office.
Information that we require to escalate issues regarding connection problems is as follows:
- A pingplotter report lasting 15+ minutes
- Your WAN IP address, obtainable from http://www.whatismyip.com/
- Your ISP
The IPs for our servers are as follows:
184.108.40.206 for World of Tanks West
220.127.116.11 for World of Tanks East
Gathering this information and sending it in attached to a ticket for Support will do much more good than a running thread bashing Telia in the forums.
Once we have this information, we may ask that you perform some connection maintenance and send us a new report. This is so we can get the cleanest possible reports to then use to escalate the issue to our head office. Failure to perform these maintenance steps will neither help you with the issue nor help us gather information to escalate the issue.
- We want to help you
- Screenshots tell us nothing
- Send in a ticket with the requested information to Support
- Follow any directions we send to clean up your report
Doing these things will help us address situations much easier. This means that problems could be resolved far quicker than they currently are being resolved.