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9.9 Patch Issues and Resolutions

9.9 release issues bugs crashes

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Pigeon_of_War #1 Posted Jul 17 2015 - 17:36

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Hello Tankers!!!!

 

For those of you having a headache with the 9.9 patch update, we hear you and we are working on a fix the majority of the complaints. For now, we have announcements and hot-fixes to some the issues we have identified thanks to your reporting.

 

Blurry Screen or Resolution

 The Extra blurry picture can be fixed by disabling Dynamic Adjustment checkbox in Settings>Graphics>3D Render Resolution AND moving 3D Render Resolution slider to 100% afterwards. Remember to activate Anti-Aliasing also!

 

My game crashes on "Updating Hangar"

There is a high probability you have removed the awesomium folder. You can resolve this issue via the following steps:

Download the file: http://dl-support.wargaming.net/wot/ru/KnowledgeBase/config/awesomium.zip

Open the game folder, then open the “res” folder. Extract the content of the archive in the res folder.

Start up the game as normal.

Most crashes are related to the missing awesomium folder as previously described or outdated mods (especially when trying to join Domination matches).  Please use the following guide to help resolve your issue:

 

Download the file: http://dl-support.wargaming.net/wot/ru/KnowledgeBase/config/awesomium.zip

Open the game folder, then open the “res” folder. Extract the content of the archive in the res folder.

Remove the res_mods folder

If needed, create an empty folder in res_mods named “9.9” (without quotes).

Then try to enter the game.

 

If that doesn't help, please contact our support team and collect your DxDiag, Python log, and Launcher logs, and send in a Tech Support ticket: https://na.wargaming.net/support/Tickets/Submit

 

There is no transition from the Spähpanzer 1.C to the Indien Panzer. 

The stats from the Aufklärungspanzer Panther remain separate and don't count as Spähpanzer 1.C battles

We're double checking the first issue, it appears to be intended there is no longer a link between these vehicles.  - The stats also appears to be kept separate so your AFK Panther stats will be kept separate.

 

G113_SP_I_C Permanently enabled "accelerated learning".

In order for this to be seen, one needs to of had an Elite Auf.Panther with Accelerate Crew Training ON before Sp. RU 251 introduction, and then never unlock Sp. RU 251. This is a known issue and we are looking to address it. It may take some time though.

 

Mac Users

 A hotfix has should be out for this the crashing issue and the Mac version of the game should now run correctly. If you still experience issues please reinstall the game completely.

 

Crashes when playing on a PC with combination AMD (Radeon) + Catalyst 15.7 driver

Also when using this driver you might face an issue when landscape on a map may disappear.

This Issue is quite complex. We are investigating it and trying to find a solution. The next micro patch we release should fix this issue. 

 

Crash directly after finishing a battle  (small number of reports).

Some players have this issue. We have found the reason and preparing it with the same fix.

 

Freezes when joining "Steel hunt" battle and using advanced multimedia keyboards from Logitech.

We have found the issue causing this, the micro-patch should address this.

 

 

Sorry about all of the headcases, but we are working to address this as quickly as possible.

 



__SKY__LUKE #2 Posted Jul 17 2015 - 17:40

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Thanks for the update, I will follow your instructions to see if I get fixed from crashing going into about every 3rd game.

t8z5h3 #3 Posted Jul 17 2015 - 17:42

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so there is a micro patch coming?

Absolutely, more info to follow soon enough ~ Pigeon_of_war



dstud208 #4 Posted Jul 17 2015 - 17:42

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Pigeon of War is pretty much the best, next to Thor and Captain America

You flatter me, but personally I would place myself next to the Red Hood ~Pigeon_of_War :medal:

I'd have gone with the Joker for sure. --Hypnotik



Skivster #5 Posted Jul 17 2015 - 17:44

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Updating Hanger? Is Hanger even a word?

SlyGambit #6 Posted Jul 17 2015 - 17:51

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View PostSkivster, on Jul 17 2015 - 11:44, said:

Updating Hanger? Is Hanger even a word?

 

Always good to see spelling and grammar Nazis out and about.   If you ever go into a closet you will see something called a 'hanger'.  It is used to hang things.   Please remember to come out of the closet when you are done researching this mythical device.



Staz211 #7 Posted Jul 17 2015 - 17:53

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I've followed your instructions for fixing the blurry graphics, but I am still having issues. The further away you get from the center of my screen, the more blurry things become. Near the edges of the screen, it almost looks like what a 3-D movie looks like when you're not wearing 3-D glasses. 

 

Any idea on how to fix this? I run the game on max graphics at 80-130 fps, so I know my graphics card can handle it. 



Pigeon_of_War #8 Posted Jul 17 2015 - 17:55

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View PostSkivster, on Jul 17 2015 - 08:44, said:

Updating Hanger? Is Hanger even a word?

 

Yes. 

Spoiler

 

 

Joke's aside, it was corrected. Thanks!



_wikkid #9 Posted Jul 17 2015 - 17:58

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View PostPigeon_of_War, on Jul 17 2015 - 09:36, said:

Blurry Screen or Resolution

 The Extra blurry picture can be fixed by disabling Dynamic Adjustment checkbox in Settings>Graphics>3D Render Resolution AND moving 3D Render Resolution slider to 100% afterwards. Remember to activate Anti-Aliasing also!

 

 

This does not fix the blurry issue for me. Not even close actually.

 



dybolical #10 Posted Jul 17 2015 - 18:02

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I will continue deleting and installing 9.9 including these "fixes" which I have previously tried and hope one sticks so I can play.  I hate losing my premium time because  it appears I am idle.  At least the list is mostly consolidated now.

ntp_ntp #11 Posted Jul 17 2015 - 18:06

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View Postdybolical, on Jul 17 2015 - 09:02, said:

I will continue deleting and installing 9.9 including these "fixes" which I have previously tried and hope one sticks so I can play.  I hate losing my premium time because  it appears I am idle.  At least the list is mostly consolidated now.

 

Have you uninstalled, cleaned the reg, deleted the wot folder from %appdata% folder and then a free space wipe ?

I did the above in anticipation of 9.9.

I have great picture quality and above average to high fps.

I did the same with WoWs and solved some lagging/tearing/sound de-synch issues.



KaiserMartens #12 Posted Jul 17 2015 - 18:16

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Maybe you guys can disable motion blur.

 



__SKY__LUKE #13 Posted Jul 17 2015 - 18:20

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I followed the instructions and played 3 games without crashing, seems to have worked. thanks

Weber_R #14 Posted Jul 17 2015 - 18:47

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Curious as I have not been effected by these issues. I run the HD client. I wonder if these issues are client specific?

 



EPICANDY0131 #15 Posted Jul 17 2015 - 18:54

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View PostWeber_R, on Jul 17 2015 - 12:47, said:

Curious as I have not been effected by these issues. I run the HD client. I wonder if these issues are client specific?

 

 

HD client on max, i7 4790 w/ GTX 970 SSC, but still crashing quite commonly, given the number of games I play. Dunno what is happening.

UBERFOX #16 Posted Jul 17 2015 - 19:15

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any fix for the column of lights or "rainbows" coming out of the ground?

CeltGhost #17 Posted Jul 17 2015 - 19:34

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Wiki shows FCM as not having pref MM.  Is this true?

Skivster #18 Posted Jul 17 2015 - 19:56

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View PostSlyGambit, on Jul 17 2015 - 16:51, said:

 

Always good to see spelling and grammar Nazis out and about.   If you ever go into a closet you will see something called a 'hanger'.  It is used to hang things.   Please remember to come out of the closet when you are done researching this mythical device.

 

First i was mad, then i laughed. Thanks and sorry for sounding douch-y :)

MD5Ray01 #19 Posted Jul 17 2015 - 19:56

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Is there any kind of solution for a crash to desktop upon loading into battle?

Pigeon_of_War #20 Posted Jul 17 2015 - 20:06

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View PostUBERFOX, on Jul 17 2015 - 10:15, said:

any fix for the column of lights or "rainbows" coming out of the ground?

 

That sounds awesome. Grab a screen grab of it happening? 





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