The In-Game Reporting System has been active for a few months now and we would like to formally introduce it to the community.
What is the In-Game Reporting System?
It is an automated complaint system to deal with rule violations during gameplay, based on the philosophy of self-moderation from the community. This effectively eliminates the need for the player to spend time to report a violation via our ticketing system.
How does it work?
Players can submit complaints about a misbehaving player, which will queue up like a point system. Once the same player has received "X" number of complaints and surpassed a predefined threshold their account is noted for a game sanction. By limiting the reports to battles that the player has participated in and restricting the amount of available complaints, we have ensured that the system cannot be abused. This means that if you were not in the same battle as the violator then you cannot submit a complaint about their behavior. Each player has maximum of (10) complaints they can submit per day, all of which can be used on a single player or one or more times for a different number of players. We were aware that some players may choose the former to possibly force ban someone so we did not set the threshold too low, hopefully avoiding this issue.
To give a rough ballpark of the current threshold, let's review these examples:
- If one player uses up all of their complaints on a single violator ⇒ the offending player is unlikely to receive a game sanction
- If all players in a battle, except for the misbehaving player, submits all possible complaints ⇒ the offending player is very likely to receive a game sanction
How do I send a complaint?
More information on how to use the In-Game Report System can be found in the following Knowledgebase Article
Can I submit complaint and still send in a ticket?
You are welcomed to use both, however, we want to encourage players to use the In-Game Reporting System. We do ask that you continue to submit tickets regarding physics abuse, possible game bugs, violations that occur in General Chat or game exploits.
Have any suggestions or feedback?