GhostPrime, on Nov 15 2016 - 20:48, said:
I hope this clears up some of the confusion.
Question: Why not just get rid of all mods?
Answer: We love mods, we just find some of the mods functions create an unfair advantage, which is why you’ll see us talking about functionality instead of specific mods.
I love the idea of cheaters being banned, and welcome this development eagerly, but your "which is why you’ll see us talking about functionality instead of specific mods" is going to cause MASSIVE anger.
When any form of government/authority (as WG is for its game) inflicts harsh punishment upon someone under its jurisdiction, it had better make damned sure that the punishment's justification is well known and fully understood. Punishing people for offenses which are not well known or not understood causes major upset and backlash.
WG is infamous for being absolutely pathetic at writing clear, concise, unambiguous English text. (Your company seriously needs to hire at least one good Technical Writer, and he/she has to put a major effort into training all of you who produce text that your players read.) Ghost, you know from the past forum posts about the new anti-cheating policy that players are drawing all sorts of conclusions from WG's poorly worded policy text. I cannot imagine that the final policy will be worded any better, because I have never read anything from anyone at WG which struck me as being written by a skilled crafter of the English language.
When you start banning people for using a mod that they interpreted your policy as allowing, but you interpreted your policy as banning, then the forum is going to be deluged with rants from those people who have been banned, followed by page after page of arguments about whether or not specific mods are legal or illegal. WG is going to anger a very large proportion of your user base (pretty much everyone who uses more than a couple of mods).
You MUST be specific about what mods are illegal! You MUST list them by name and by exact description, so people will know with 100% certainty whether or not they are allowed to run that mod.
You might think this sounds like more work that just releasing a policy statement, but believe me, your company will have to do a great deal more work if you release yet another poorly worded, inexact, interpretable-every-which-way policy. In particular, your marketing department will have to do a huge amount of extra work trying to find new customers to replace all the ones who got so angry at your company's arbitrary punishments that they left the game.
If the player base sees that players are being banned for running mods that they genuinely thought were legal -- because your policy was not specific enough -- then every mod-using player in your community is going to think about no longer spending money on your game, in fear that their money will be lost because you suddenly decided that one of their mods was illegal.
Tread very carefully here, because if you mess this up, it could do a great deal of damage to your company.
Edited by Hans_von_Twitchy, Nov 15 2016 - 23:17.