I just sent them my response after running their tool.... Their tool said I have a lot of packet loss to my router. I laughed.
Ran your report tool. Attached are the results... I will add that I looked over the report and I have never seen such inaccurate reports.. Your "tool" showed that there was 46.4% of packet loss to my router (192.168.1.1). Well, while that was running, I had other tools running too (I work in IT).
Ping statistics for 192.168.1.1:
Packets: Sent = 693, Received = 693, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 9ms, Average = 1ms
Interesting how I got 0% packet loss.