So here's how it went down:
- Billing Support
Purchased 3 $25 WoT prepaid cards with the intent to purchase the Skorpion G on special. Nothing on the prepaid cards gave any indication that they could not be used to purchase this item, nor anything else but gold. The cards specifically state that they can be used only for in-game digital goods, which does not specify gold only and implies that other in-game digital goods would be available for purchase. Not until the cards are purchased and the attempt is made to redeem them is it revealed that they are limited to gold only.
This limited use is not disclosed on the product's sale packaging, which is a clear violation of the Consumer Financial Protection Bureau's Unfair and Deceptive Acts and Practices regulations. Rather than me filing a complaint with the NH Attorney General's office and contacting the bank that backs these prepaid cards to seek remedy, would it be possible to just have the requested Gift Shop package deposited in my account and the equivalent amount of gold deducted from my balance? Everybody wins.
I was trying to purchase the middle-priced package offered.
Thank you for your thoughtful consideration of the matter.
Thank you for reaching us at Wargaming Support! We are very happy to hear from you.
We understand you're having some trouble with regards to your prepaid card. We would like to apologize for any inconvenience this issue may have caused you. We certainly know the frustration you are having as of the moment.
Unfortunately, we cannot convert the gold you purchased from the prepaid card to give you the Skorpoion G. As much as we wanted to help you, the $25 prepaid card is only for purchasing gold in the game. On the other hand, you're still free to use the gold you purchase other goods or tanks in the game.
Again, we're very sorry for any trouble this may have given to you.
We look forward on seeing you in the battlefield.
Keep the tanks rolling!
This is what passes for customer service in the game. No, we can't help you, even when there IS NO FINE PRINT on the product stating it has specific limitations. How hard could it have been to just honor my request? My company makes accommodations for situations like this EVERY DAY.....it's called good customer service, and it absolutely cements customer loyalty. This would have cost WarGaming nothing.......and that's exactly what they will get from me going forward. They earned it.