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Tournament Team, please get to work and resolve issues


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Blue___Phoenix #1 Posted Jul 10 2017 - 13:35

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Since emailing won't work I am posting it here, public and in plain sight for everyone to see:

 

I've sent many emails to  tournaments@wargamingamerica.com about missing gold, disputes and other problems.

You guys are on perpetual vacation because it's been about one month since I sent the emails and sent them 3 times, for oldest topics, already.

I got 0 replies, ZERO! and it's going to be a month already

 

Could you please leave the doughnuts for a moment and work?

 

Titles of my emails:

  • Missing Price: 01 Jul Tier VI Throwdown!
  • Missing Price: 29 Jun Tier IV Throwdown!
  • Missing Price: Platournament 6.24.17
  • Dispute: Weekly 5v5 June 26 - 30
  • Dispute: Platournament 7.01.17
  • Dispute: PLATOURNAMENT 7.08.17

Edited by Blue___Phoenix, Aug 02 2017 - 22:43.


MacDaddyMatty #2 Posted Jul 10 2017 - 13:43

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Bad form not sending you a reply.

But, have you submitted a ticket? That's haw WG deals with these issues.

 

Also, do you mind if we ask what were the disputes?



Wildblade #3 Posted Jul 10 2017 - 14:38

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6 issues within 2 weeks?  Bad spelling and grammar with an inconsistent timeline?  Excessive impatience, hostility, and lack of understanding of the payout timeline?

 

Either trolling or stupid.



dance210 #4 Posted Jul 13 2017 - 17:59

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View PostBlue___Phoenix, on Jul 10 2017 - 05:35, said:

Since emailing won't work I am posting it here, public and in plain sight for everyone to see:

 

I've sent many emails to  tournaments@wargamingamerica.com about missing gold, disputes and other problems.

You guys are on perpetual vacation because it's been about one month since I sent the emails and sent them 3 times, for oldest topics, already.

I got 0 replies, ZERO! and it's going to be a month already

 

Could you please leave the doughnuts for a moment and work?

 

Titles of my emails:

  • Missing Price: 01 Jul Tier VI Throwdown!
  • Missing Price: 29 Jun Tier IV Throwdown!
  • Missing Price: Platournament 6.24.17
  • Dispute: Weekly 5v5 June 26 - 30
  • Dispute: Platournament 7.01.17
  • Dispute: PLATOURNAMENT 7.08.17

 

Hello Blue___Phoenix,

 

I'm sorry to hear that you haven't been receiving the email responses. Please be aware, that prize notifications and email responses from tournaments@wargaming.com may be sent to your spam / junk folder.

 

To answer your questions: 

  • Gold prizes: prizes have been credited to your account for all tournaments. Please be aware that it can take up to seven days after the tournament ends to receive your prize; 
  • Dispute Weekly 5v5: Teams are allowed reserves. At this time, there is no way to prevent players from not showing up for a tournament. Unfortunately, there is nothing that we can do to assist you.
  • Dispute Platournament 7.01.17: Without a screenshot and/or video showing the player disrupting your team, there is nothing that we can do to assist you. We do not store replays from the tournaments on our server, that is why we require players to send them when submitting a dispute.
  • Dispute Platournament 7.08.17: Draw rules take into account all teams that have tied points, not just some of the teams with tied points. Here is the breakdown for just the tied teams
    • Both L-RNG and RTF2 had 2 wins and 1 loss
      • L-RNG defeated RTF2 in the head-to-head; L-RNG came in 1st place and RTF2 came in 2nd place
    • Both -M3X- and Phoenix had 1 win and 2 losses
      • -M3X- defeated Phoenix in their head-to-head match; -M3X- came in 3rd place and Phoenix came in 4th place
    • The head-to-head against group leader (where Phoenix defeated L-RNG) would only come into play if the tie couldn't be broken by normal head-to-head.


angrybovine #5 Posted Jul 14 2017 - 02:56

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View PostWildblade, on Jul 10 2017 - 14:38, said:

6 issues within 2 weeks?  Bad spelling and grammar with an inconsistent timeline?  Excessive impatience, hostility, and lack of understanding of the payout timeline?

 

Either trolling or stupid.

 

He can be two things, bro.

Blue___Phoenix #6 Posted Jul 15 2017 - 04:36

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View Postdance210, on Jul 13 2017 - 17:59, said:

 

Hello Blue___Phoenix,

 

I'm sorry to hear that you haven't been receiving the email responses. Please be aware, that prize notifications and email responses from tournaments@wargaming.com may be sent to your spam / junk folder.

 

To answer your questions: 

  • Gold prizes: prizes have been credited to your account for all tournaments. Please be aware that it can take up to seven days after the tournament ends to receive your prize; 
  • Dispute Weekly 5v5: Teams are allowed reserves. At this time, there is no way to prevent players from not showing up for a tournament. Unfortunately, there is nothing that we can do to assist you.
  • Dispute Platournament 7.01.17: Without a screenshot and/or video showing the player disrupting your team, there is nothing that we can do to assist you. We do not store replays from the tournaments on our server, that is why we require players to send them when submitting a dispute.
  • Dispute Platournament 7.08.17: Draw rules take into account all teams that have tied points, not just some of the teams with tied points. Here is the breakdown for just the tied teams
    • Both L-RNG and RTF2 had 2 wins and 1 loss
      • L-RNG defeated RTF2 in the head-to-head; L-RNG came in 1st place and RTF2 came in 2nd place
    • Both -M3X- and Phoenix had 1 win and 2 losses
      • -M3X- defeated Phoenix in their head-to-head match; -M3X- came in 3rd place and Phoenix came in 4th place
    • The head-to-head against group leader (where Phoenix defeated L-RNG) would only come into play if the tie couldn't be broken by normal head-to-head.

 

First, I did not include the whole list of emails that are older than 1 month.

Second, any support ticket would lead to one answer "we are not the tournament team, please contact them at tournaments@wargamingamerica.com ..."

Third, it seems you willingly omitted the fact that Phoenix vs L-RNG won and therefore SHOULD NOT be under them!

Fourth, NOT all issues had been answered and it is a proof that you are lying.

Lastly, I escalated this issue to a manager

 

It really is a shame that it took public humiliation + a manager complaint so that the tournament team to lay down the doughnuts and gets to work. Soon will be 3 months and not all is taken care of

 


Edited by Blue___Phoenix, Jul 15 2017 - 05:36.


EgoSpartan #7 Posted Jul 15 2017 - 06:54

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I wonder how some people deal with people in real life....

sketch7 #8 Posted Jul 15 2017 - 15:24

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Really?    You sent in a ticket because  reserves did not show up .....  Really?   you must have the Barney theme song on your playlist, Next time you want to write a ticket,  Dont :P     ,   Try asking your question  in general chat first

Edited by sketch7, Jul 15 2017 - 16:24.


Wildblade #9 Posted Jul 19 2017 - 03:42

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View PostBlue___Phoenix, on Jul 14 2017 - 22:36, said:

 

First, I did not include the whole list of emails that are older than 1 month.

Second, any support ticket would lead to one answer "we are not the tournament team, please contact them at tournaments@wargamingamerica.com ..."

Third, it seems you willingly omitted the fact that Phoenix vs L-RNG won and therefore SHOULD NOT be under them!

Fourth, NOT all issues had been answered and it is a proof that you are lying.

Lastly, I escalated this issue to a manager

 

It really is a shame that it took public humiliation + a manager complaint so that the tournament team to lay down the doughnuts and gets to work. Soon will be 3 months and not all is taken care of

 

 

You're kinda stupid aren't you?  Head to head is a tiebreaker, not the primary method of sorting.  L-RNG had 2 wins, you had one, therefore they are ahead of you.  Given your general incoherence, I have full trust in dance when she says all issues have been resolved.  The only one being publicly humiliated in this thread is you.

MayhemUndyTkr #10 Posted Jul 19 2017 - 15:21

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View PostBlue___Phoenix, on Jul 14 2017 - 21:36, said:

 

First, I did not include the whole list of emails that are older than 1 month.

Second, any support ticket would lead to one answer "we are not the tournament team, please contact them at tournaments@wargamingamerica.com ..."

Third, it seems you willingly omitted the fact that Phoenix vs L-RNG won and therefore SHOULD NOT be under them!

Fourth, NOT all issues had been answered and it is a proof that you are lying.

Lastly, I escalated this issue to a manager

 

It really is a shame that it took public humiliation + a manager complaint so that the tournament team to lay down the doughnuts and gets to work. Soon will be 3 months and not all is taken care of

 

 

PLEASE PLEASE PLEASE Mods don't lock this... this is hilarious....

angrybovine #11 Posted Jul 20 2017 - 13:32

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View PostWildblade, on Jul 19 2017 - 03:42, said:

 

You're very stupid aren't you?  Head to head is a tiebreaker, not the primary method of sorting.  L-RNG had 2 wins, you had one, therefore they are ahead of you.  Given your general incoherence, I have full trust in dance when she says all issues have been resolved.  The only one being publicly humiliated in this thread is you.

 

FTFY.

Blue___Phoenix #12 Posted Jul 25 2017 - 08:36

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View Postdance210, on Jul 13 2017 - 17:59, said:

 

Hello Blue___Phoenix,

 

I'm sorry to hear that you haven't been receiving the email responses. Please be aware, that prize notifications and email responses from tournaments@wargaming.com may be sent to your spam / junk folder.

 

To answer your questions: 

  • Gold prizes: prizes have been credited to your account for all tournaments. Please be aware that it can take up to seven days after the tournament ends to receive your prize; 
  • Dispute Weekly 5v5: Teams are allowed reserves. At this time, there is no way to prevent players from not showing up for a tournament. Unfortunately, there is nothing that we can do to assist you.
  • Dispute Platournament 7.01.17: Without a screenshot and/or video showing the player disrupting your team, there is nothing that we can do to assist you. We do not store replays from the tournaments on our server, that is why we require players to send them when submitting a dispute.
  • Dispute Platournament 7.08.17: Draw rules take into account all teams that have tied points, not just some of the teams with tied points. Here is the breakdown for just the tied teams
    • Both L-RNG and RTF2 had 2 wins and 1 loss
      • L-RNG defeated RTF2 in the head-to-head; L-RNG came in 1st place and RTF2 came in 2nd place
    • Both -M3X- and Phoenix had 1 win and 2 losses
      • -M3X- defeated Phoenix in their head-to-head match; -M3X- came in 3rd place and Phoenix came in 4th place
    • The head-to-head against group leader (where Phoenix defeated L-RNG) would only come into play if the tie couldn't be broken by normal head-to-head.

 

Dear administrator,

 

After complaining here in the forums, the tournament team began to do their due diligent work and now instead of taking 2-months to reply, they do so in about 1 week.

However, it did not sit well with them that instead of not working now they have to do a diligent work. Because of this, someone (or a group) in the tournament team began to tamper with my account. I can either make this public here or send you a private message.

 

The reason for a private message is that unlike other countries, we are in the USA where corporations cannot get away with harassment and selective targeting.


Edited by Blue___Phoenix, Jul 25 2017 - 16:50.


TheLoveHitman #13 Posted Jul 25 2017 - 08:51

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View PostBlue___Phoenix, on Jul 25 2017 - 00:36, said:

The reason for a private message is that unlike other countries, we are in the USA where corporations cannot get away with harassment and selective targeting. This is going to court unless handled 

 

  lol, she gave you an answer, you obviously don't want a solution.

 

Just looking at your posting history shows that you hate this game and everything this company does, so why are you still here complaining about it? Dance was trying to be nice and took time out of her day to respond to you on every issue and you're still complaining. You say that the people you played in a tournament with are "tampering your account". Unless you gave them the password to your account, which would be your fault, there is no way they could tamper with your account. Either understand the rules of tournaments better or just stop playing this game. Why even play a game you don't like to play, it's the whole point of a "game".



Blue___Phoenix #14 Posted Aug 02 2017 - 22:45

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View PostTheLoveHitman, on Jul 25 2017 - 08:51, said:

 

Just looking at your posting history shows that you hate this game...

 

Yeah, I hate it so much that I have 7,000 battles in about 4-months. Oh, yeah! I hate it soooo much! (sarcasm)


Edited by Blue___Phoenix, Aug 02 2017 - 22:50.




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