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Post your horrible US East/West PingPlotter/Traces here.

packetloss lag badservers

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Drseckzytime #1 Posted Jul 13 2017 - 22:15

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In this thread we are going to post up our Traces/PingPlots to find a common, unifying issue to what's happening on US East with it's horrific packet loss.  Wargaming's customer service has been useless thus far blaming my PC, my router, my modem, my mods, my ISP, my dog.  There's one issue there already I see, they refuse to accept blame.  This is because I made them aware that I've been bleeding paid Premium time for some time now and they don't want to reimburse me for my lost time and that I couldn't take part in the july 4th event thus lost XP.  I have resorted to requesting contact from their supervisor(s).

 

So let's see if WE can find a fix for this, outside of closing our wallets and not playing the game anymore.  That is the final resort.  WG's customer service is of 0 use, and the community reps here haven't responded as well, despite numerous complaints and threads on this.  They also ignore their thread on this issue.


In my attached file we see:
206.126.237.22 eqix-dc3.gcore.lu having 7.9% PL

92.223.118.163 dc11-n5596-fe-1-vl231.fe.core.pw .4% PL

162.216.229.20 login-p1.worldoftanks.com 10.5% PL


This was ran in non-prime time hours even and got this percentage of packetloss... lol.

 

So yes, I'm at a loss here.

 


Edited by Drseckzytime, Jul 13 2017 - 22:17.


SirMuttonChops #2 Posted Jul 13 2017 - 22:23

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The customer rep's blamed your dog?!?!?!?

 

Those no good dirty sons of....

 



kihew #3 Posted Jul 13 2017 - 22:33

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Have you run a ping test to a non-WG server for comparison?

__WARDADDY_ #4 Posted Jul 13 2017 - 22:34

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Her you go. Its still running. Wargaming still insist everything is all peachy.

How about a "BIG" hell no!!!

Optimized-wot.PNG



kihew #5 Posted Jul 13 2017 - 23:17

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Interesting.  When I was playing last weekend, I saw some evidence of latency but nothing this severe.  

ladygazoo #6 Posted Jul 13 2017 - 23:44

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Horrible Packet loss to East server - And I live in the EAST. I can play without issues on WEST. But I wanna play on the EAST like i always do .

wthis going on with the routing to EAST WOT servers.

 

packet loss - terrible.png



SpitYoYoMafia #7 Posted Jul 13 2017 - 23:49

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Brb grabbing mine

 

Edit: Mine rips at 154.54.30.54 at the 11th change getting above 40% packet loss which is horrid, I didn't even reach them, something caused my packet loss to be so bad that it never reached the intended IP


Edited by SpitYoYoMafia, Jul 15 2017 - 14:34.


UnDeadDemon956 #8 Posted Jul 13 2017 - 23:59

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The lag spikes were introduced in patch 9.17 and it doesn't look like their going away anytime soon.

Drseckzytime #9 Posted Jul 15 2017 - 05:02

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I am honestly shocked, and angry that there is ZERO response from this developer.

Kliphie #10 Posted Jul 15 2017 - 05:14

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I've had a fair amount of packet loss recently, but not tonight.  

 



Drseckzytime #11 Posted Jul 15 2017 - 07:49

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I was curious, and I can't even get their premium shop to load.  So.  Maybe NOW this dev will take notice.

TankFullOfBourbon #12 Posted Jul 15 2017 - 11:23

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Help a non-tech guy how to run this thing and get this output? I've been having moments od horrendous lag, it would be interesting to see it black on white.

Wargods #13 Posted Jul 15 2017 - 18:20

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View PostTankFullOfBourbon, on Jul 15 2017 - 10:23, said:

Help a non-tech guy how to run this thing and get this output? I've been having moments od horrendous lag, it would be interesting to see it black on white.

 

Download and install pingplotter.   Select target and type or copy/paste "login-p1.worldoftanks.com" and let it run.  The red bars are dropped packets that cause that horrendous stuttering lag.  Send a ticket and watch Wargaming blame mods, port fowarding, your network, your router, your ISP, your DNS cache, your video card drivers, your wifi, "an artifact of router configuration", and whatever other [edited]excuse they can make up - even though every pingplot and every 'WGCheck' clearly shows the issue is with their servers.

 

 

 

 



Kliphie #14 Posted Jul 15 2017 - 18:29

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View PostWargods, on Jul 15 2017 - 12:20, said:

 

Download and install pingplotter.   Select target and type or copy/paste "login-p1.worldoftanks.com" and let it run.  The red bars are dropped packets that cause that horrendous stuttering lag.  Send a ticket and watch Wargaming blame mods, port fowarding, your network, your router, your ISP, your DNS cache, your video card drivers, your wifi, "an artifact of router configuration", and whatever other [edited]excuse they can make up - even though every pingplot and every 'WGCheck' clearly shows the issue is with their servers.

 

 

 

 

 

Here's trace from OKC and AT&T over the same interval.  It might be a third party hop between you and them causing this.  

 



CoughingDragon #15 Posted Jul 15 2017 - 19:31

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View PostUnDeadDemon956, on Jul 13 2017 - 17:59, said:

The lag spikes were introduced in patch 9.17 and it doesn't look like their going away anytime soon.

 

Since then i have been forced to play on the West server to my dismay. For 4-5 years i had played on the East without any lags whatsoever.

Arashikumo #16 Posted Jul 15 2017 - 20:26

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eqix-dc3.gcore.lu is dropping packets like a boss to make playing insufferable today, constant rubber banding!

I've noticed this comes to effect when total NA population > 10K, which denotes prime time or weekend rush.

 

Playing at other times, I had no issues.



GHR1227 #17 Posted Jul 19 2017 - 06:20

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View PostKliphie, on Jul 14 2017 - 22:14, said:

I've had a fair amount of packet loss recently, but not tonight.  

 

 

I have big ping spikes and packet loss too like everyone else but just FYI you set your sample interval too short in Ping Plotter.

Every second will be seen by a lot of servers as spam and be rejected.  Ping Plotter doesn't receive a "pong" to it's ping and reports

it as packet loss.  In reality that may not be the case.  Set the sample interval to not less than 10 or 30 to avoid this.

 

Also, your average ping is actually very good.  That is the number that matters and all ISP and WarGaming will look at.

 

The servers with an * are pass through servers which do not respond to ICMP pings and thus will always timeout and

also are recorded as packet loss 100% but merely do not respond by programming.

 

 

I'm not saying that you did not have any packet loss but I'm saying this graph is not 100% accurate for what I stated above.



GHR1227 #18 Posted Jul 19 2017 - 06:28

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To everyone using Ping Plotter remember to not set the sample interval too low you introduce errors in the plot.

 

Most servers will not respond to being pinged more than once every few seconds.   Ping Plotter is dumb and reports

no response as packet loss when it is actually a server not responding to ICMP pings.

 

If you set your interval under 30 sec you will probably get false positives for packet loss which may be lower than Ping Plotter shows.

 

You will notice the difference in the plot.

 

And I too have been having major lag issues in game.  Ping will be 40-50 then jump to 300+ or

it will be rock steady at 40 and my inputs will be lagged 2-3 sec which interfere with driving and shooting.



Kliphie #19 Posted Jul 19 2017 - 14:25

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View PostGHR1227, on Jul 19 2017 - 00:20, said:

 

I have big ping spikes and packet loss too like everyone else but just FYI you set your sample interval too short in Ping Plotter.

Every second will be seen by a lot of servers as spam and be rejected.  Ping Plotter doesn't receive a "pong" to it's ping and reports

it as packet loss.  In reality that may not be the case.  Set the sample interval to not less than 10 or 30 to avoid this.

 

Also, your average ping is actually very good.  That is the number that matters and all ISP and WarGaming will look at.

 

The servers with an * are pass through servers which do not respond to ICMP pings and thus will always timeout and

also are recorded as packet loss 100% but merely do not respond by programming.

 

 

I'm not saying that you did not have any packet loss but I'm saying this graph is not 100% accurate for what I stated above.

 

Thanks for the feedback.  That particular post though was to show the lack of PL through the same servers other were having issues with.   

dsoukup #20 Posted Jul 19 2017 - 14:51

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This is purely speculative since I have not experienced any connection issues outside of local or ISP control, but have any of you tried a VPN to determine if your lag persists? Perhaps the issue is with your routes; a VPN would alter those routes slightly and may provide a different experience. hide.me may be a good one to try - it is free (with inherent limitations). Start running your connection through the VPN for a time once your regular connection degrades to see if you experience a different result. Your ping will likely be higher but may avoid spikes.





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