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Update on Continuing Problems with Contact and Clan Lists


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Scorpiany #261 Posted Jul 21 2017 - 05:09

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View PostQuemapueblos, on Jul 20 2017 - 10:43, said:

Quick Update:

The contact list is working again. Please let us know if you are still having issues. We have a temporary fix with the daily restarts but a long term fix is still in the works. Yesterday the chat server crashed in the morning and we put some new measures in place to prevent it from happening again. 

 

 

I can confirm that it is not working again. Please fix it.

 

 

 



Raum_The_Smurf #262 Posted Jul 21 2017 - 05:31

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View Postthandiflight, on Jul 20 2017 - 20:58, said:

Honestly WG anybody with half a brain can work out this is not a user system compatibility issue but a server-side issue. There are far too many people with very diverse systems experiencing the same problem for it to be related to something at the user end. Frankly Wargaming should award everybody 60 days premium and be done with it. This would benefit players, compensate for the 2 months this sh*t has been going on for - and benefit wargaming by having players who have never had premium time the opportunity to earn some extra credits and hence increase the server populations. I for one don't want another sh*tty tier VIII premium tank as compensation when all that happens 65% of the time is that it gets stomped on by higher tiers. It is time that Wargaming acknowledges that it f*cked up with all the half-baked (esp matchmaker) changes that nobody asked for. I do think that the arty changes were an improvement but as for the rest they are highly suspect.

 

2 months? u mean 3 months so far right cuz it started back in May 10 with 9.19 so Aug. 10th will make it 4 months and there probably wont be a fix till atleast the next big update soooo yeah

xxtankmasterx #263 Posted Jul 21 2017 - 05:34

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View PostRaum_The_Smurf, on Jul 21 2017 - 05:31, said:

 

2 months? u mean 3 months so far right cuz it started back in May 10 with 9.19 so Aug. 10th will make it 4 months and there probably wont be a fix till atleast the next big update soooo yeah

 

for me it started in early october

Faster_Blaster #264 Posted Jul 21 2017 - 05:50

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Empty your wallet suckers, WG needs your money to sustain a broken game.

rich73 #265 Posted Jul 21 2017 - 05:55

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View PostQuemapueblos, on Jul 20 2017 - 09:43, said:

Quick Update:

The contact list is working again. Please let us know if you are still having issues. We have a temporary fix with the daily restarts but a long term fix is still in the works. Yesterday the chat server crashed in the morning and we put some new measures in place to prevent it from happening again. 

 

 

Good luck with that!

the_Deadly_Bulb #266 Posted Jul 21 2017 - 09:01

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View PostRaum_The_Smurf, on Jul 20 2017 - 20:31, said:

 

2 months? u mean 3 months so far right cuz it started back in May 10 with 9.19 so Aug. 10th will make it 4 months and there probably wont be a fix till atleast the next big update soooo yeah

 

May 5th micro update actually, but who's counting?

THEHNTER #267 Posted Jul 21 2017 - 12:18

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HP ENVY PC 750-171 Windows 10 64 Bit, Quad Core Intel I-7 6700 @ 3.4ghz Skyline, 16GB Ram, system Board 2B47 1.04, system Bios AO-18, Nvidia GTX 1050Ti version 21.21.13.7633 6GB,   In fact I sent a request to you guys last month through support, hope you find a fix soon

Edited by THEHNTER, Jul 21 2017 - 12:19.


BeMac #268 Posted Jul 21 2017 - 13:15

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Thanks for starting this thread and admitting there is a problem. I have experienced this on and off for months now. I honestly think it has more to do with how much a player plays/uses messaging than anything else. I have friends that send messages less than me and don't experience this issue, even after resets, while I send a fair amount of messages and experience it more frequently.

I run latest update on windows 10, quad core AMD processor, nvidia 1070, 12Gb RAM, generally a good machine.

As for mods, I do run stock XVM.



Bear031 #269 Posted Jul 21 2017 - 13:29

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Since there is a WG employee checking this thread, I will take advantage for another issue - been playing since it came out of Beta, except for the last couple months, every Thursday or Friday the weekend specials were put on your website home page prominently displayed and easy to find, then you stopped doing that - yes you put it into some monthly batch, but please post that weekly

Yankee #270 Posted Jul 21 2017 - 13:34

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Do you really feel going off topic in this thread will garner a response?

Prosqtor #271 Posted Jul 21 2017 - 14:11

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I don't understand how this can be screwed up after working for years when the player population was HIGHER. 

Yankee #272 Posted Jul 21 2017 - 15:24

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It's a database, they get corrupted.

bravo9er #273 Posted Jul 21 2017 - 15:31

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Hey Wargaming, the compensation better be good.  Really good.  Good enough to tempt players to come back, who have left to "take a break from tanking" to go play something else, like Pub-G.  Because at this point, they're not coming back, unless you dangle a huge carrot.  Trust me, I have friends on my friends list that are not playing anymore because of this total BS issue.

Roger7539 #274 Posted Jul 21 2017 - 15:58

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My contacts list show about half of my friends list are in the clan they left instead of the one they are in now and I am showing on their list that I am in my previous clan also. When I log into wargaming.com It shows that I have two clans but the old one I left is in the warplanes game even thou that clan was on world of tanks. I have never been in a clan on warplanes. 

King_Cooper #275 Posted Jul 21 2017 - 16:58

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Here's a clue from someone that's been in IT for 30 years.   Stop old-school programming and waterfall development.

 

Move to TDD (test driven development) or TFD (test first development) so you are requirements-base testing and all changes go through constant regression testing and continuous builds.  It gives confidence you can change code without breaking other things that are totally unexpected!  This seems like what is going on here.  Tweak one thing, break another unexpectedly.   Get as close to 100% test-code coverage as possible, but at least make sure the coverage number goes up, not down.

 

This is painful to watch.



MadMac9 #276 Posted Jul 21 2017 - 17:25

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Still issues with contact list - gone then back, cycle continues.  i7-4790 3.6 GHz 8 GB ram Win 8.1 64 bit

warlord46 #277 Posted Jul 21 2017 - 19:18

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As Personnel Officer, the problem for us appears not with the Contact List, but the program seems to be reading the former clan and not the latest one joined!

drewisfat #278 Posted Jul 21 2017 - 20:53

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Chat not working

I have i7 6700k, asus stix gtx 1080, asus z170-D 16gb ram, windows 10



8bit_Gamer #279 Posted Jul 22 2017 - 00:00

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Is this a problem only with NA? Like the rubberband issues on NA East?

Quemapueblos #280 Posted Jul 22 2017 - 00:02

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Hi folks,

 

Your daily chat server update:

Thank you to everyone who has let us know they are having issues and posted their specs. We have added several more chat servers this morning to reduce the load and hopefully also reduce problems. Most players are reporting it's working fine for them but we have sporadic reports of contact lists still not connecting even after waiting 5-10 minutes. 

 

If you are having issues restart your client and wait a few minutes. Some contact lists with many entries might take some time to load. This is still a temporary fix as the long term solution is still a few weeks out. We will continue to do what we can in the short term to keep it stable. We are still considering what to do in terms of compensation as we hopefully get near to the end of this for good.

 






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