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Good News and Bad News in regards to the inability to connect to the NA servers from CodeWeavers


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WoT_Hunter #21 Posted Jul 24 2017 - 16:37

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Any news from codeweavers??

black_colt #22 Posted Jul 24 2017 - 17:48

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View PostWoT_Hunter, on Jul 24 2017 - 07:37, said:

Any news from codeweavers??

 

According to CodeWeavers WarGaming has it but it does not appear that WarGaming not released v 2.0.10 yet.  I ran the Studly Utility to force an update but the WoT Mac Wrapper is still at v 2.0.3 for me.

 

CodeWeavers has contacted WarGaming asking them to release sooner rather than later - but unfortunately it is up to WarGaming as to when the version is available.

 

 



Texas_Vet #23 Posted Jul 25 2017 - 05:56

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I do understand about wrappers.  My son is a Sr. Software Engineer at Microsoft, working on the Mac solution for MS Office.  A few years ago changed their effort to have a core solution that will plug into an o/s wrapper.  Just like what virtualization s/w does for an operating system to interact on its behalf with the hardware.  So I get the challenges that can pop-up when there is a major update.

 

So I will be understanding and patient until it is up and healthy again.

 

By the way, I used to run IT departments for small and medium sized tech companies.



Texas_Vet #24 Posted Jul 25 2017 - 06:01

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Interesting.  My last post stated it was performed at 05:56 am  but local time is 9:56pm (or 2156 hours in a 24 hour day clock....).  A 14 hour difference.  So the Forum system clock is based on a eastern European reference.  Makes sense as these great games are based in Russia.

Edited by Texas_Vet, Jul 25 2017 - 06:01.


black_colt #25 Posted Jul 25 2017 - 16:29

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View PostTexas_Vet, on Jul 24 2017 - 20:56, said:

I do understand about wrappers.  My son is a Sr. Software Engineer at Microsoft, working on the Mac solution for MS Office.  A few years ago changed their effort to have a core solution that will plug into an o/s wrapper.  Just like what virtualization s/w does for an operating system to interact on its behalf with the hardware.  So I get the challenges that can pop-up when there is a major update.

 

So I will be understanding and patient until it is up and healthy again.

 

By the way, I used to run IT departments for small and medium sized tech companies.

 

Glad that MS finally went to 64-bit with MS Office for Mac 2016 after ignoring the long encouragement of Apple to adopt the 64-bit runtime environment.

 

WINE is neither virtualization nor emulation - it is a compatibility layer which allows binaries for MS Windows to run on POSIX complaint OS[es]

 

I think I may have muddied the waters by saying app - that is not strictly true as binaries and app are not the same.

 

 



WoT_Hunter #26 Posted Jul 26 2017 - 01:56

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This is sad. How long has it been? Two weeks?

black_colt #27 Posted Jul 26 2017 - 03:07

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View PostWoT_Hunter, on Jul 25 2017 - 16:56, said:

This is sad. How long has it been? Two weeks?

 

It is up to WarGaming now.

Texas_Vet #28 Posted Jul 26 2017 - 20:16

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View Postblack_colt, on Jul 25 2017 - 16:29, said:

 

Glad that MS finally went to 64-bit with MS Office for Mac 2016 after ignoring the long encouragement of Apple to adopt the 64-bit runtime environment.

 

WINE is neither virtualization nor emulation - it is a compatibility layer which allows binaries for MS Windows to run on POSIX complaint OS[es]

 

I think I may have muddied the waters by saying app - that is not strictly true as binaries and app are not the same.

 

 

 

As I am not a developer but a systems and network person, and retired for a few years, I stand corrected to someone who has more current knowledge than I.  The theory is there, but the details define the specific solution.

 

My complements to you and to those addressing the issue.

 

This is a bit of a pain.  Yesterday, I completed WoW operation Dynamo with 5 starts which earned a full day of Premium.  So unfortunately, I was not able to take advantage of that bonus.  And yes, I have a standing request from my CFO/Financial Manager (wife) to purchase a 1 year Premium.  Time will tell....  Premium rewards really do help with what you earn, plus provides motivation more so in the higher tiers (earn vs. loss of silver coins, increase of experience amount, etc)

 

 



Texas_Vet #29 Posted Jul 26 2017 - 20:20

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View Postblack_colt, on Jul 26 2017 - 03:07, said:

 

It is up to WarGaming now.

 

Ah, so the fix is in!

 

Somehow, that sounds rather political, or casino slot machine based.....



ProfessionalFinn #30 Posted Jul 26 2017 - 20:46

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I am ambivalent about WoT. Enjoy playing the game but disagree with their two-faced stance to the Mac.  What really sucks is their obvious do not care attitude demonstrated by zero pre-release Q & A on a Mac.

black_colt #31 Posted Jul 26 2017 - 21:10

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View PostProfessionalFinn, on Jul 26 2017 - 11:46, said:

I am ambivalent about WoT. Enjoy playing the game but disagree with their two-faced stance to the Mac. What really sucks is their obvious do not care attitude demonstrated by zero pre-release Q & A on a Mac.

 

...their two-faced stance... ???

 

WarGaming has stated that they offer limited/no support for the WoT Mac Wrapper.  

 

What they did not do a good job of making that clear and prominently posted PRIOR to allowing you to download the WoT Mac Wrapper from their website.  

 

Illegal - not that I am aware of.

 

Smart - definitely NOT as the act of downloading an app from your website implies support.  Many other websites make you click-through a dialog box in which you accept that there is no support or you cannot download the app.

 

CodeWeavers produced the WoT Mac Wrapper for WarGaming and CodeWeavers, not WarGaming, are responsible for all issues with the WoT Mac Wrapper. 

 

The WoT Mac Wrapper is an app that [wraps] the World of Tanks game so that it can run on OS X/macOS.  You are not running the game natively like you do in MS Windows.  

 

WarGaming is under no obligation to do any testing of an app from a third-party [CodeWeavers].  And as CodeWeaver[s] client WarGaming determines when to review and approve.

 

Also I do not have access to any Service Level Agreements between CodeWeavers and WarGaming so we cannot see if WarGaming is contractually obligated to respond in a certain time-frame/if at all.

 

I have experienced this in the past - WarGaming ended up not allowing that updated WoT Mac Wrapper for several weeks.

 

Will reach to CodeWeavers to see who is their WarGaming Portal Admin and see if we can get some update status from that Portal Admin.



amadland #32 Posted Jul 26 2017 - 21:39

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Perhaps, like me, you'll use this time to discover some of the other great games offered by Wargaming... I just started playing World of Warships - works great on Mac.  

black_colt #33 Posted Jul 26 2017 - 21:50

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I have World of Warships and World of Tanks Blitz [macOS] installed on my iMac.

 

Just do not have the time to devote to three games so I have chosen to concentrate on World Of Tanks as I am not experiencing the connection timing-out issue.

 

In World of Tanks Blitz - the controls take a bit of getting used to, the graphics are not quite as sharp, all of the battles were enjoyable each time I played as they were fasted paced, a lot of the skills you learned in World of Tanks were instantly usable, the vehicles behave the same, etc. so it is really not much of a shock/jarring experience coming from World of Tanks.

 

Now if WarGaming would just allow my Premium time to be using in World Of Tanks Blitz ....


Edited by black_colt, Jul 26 2017 - 21:55.


black_colt #34 Posted Jul 26 2017 - 23:31

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Looks like there is a game micro patch dropping on Thursday, 27 July 2017 at 0200h PST for NA ... maybe v 2.0.10 of the WoT Mac Wrapper will drop as well

 


Edited by black_colt, Jul 26 2017 - 23:31.


ProfessionalFinn #35 Posted Jul 27 2017 - 00:03

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View Postblack_colt, on Jul 26 2017 - 21:10, said:

 

...their two-faced stance... ???

 

WarGaming has stated that they offer limited/no support for the WoT Mac Wrapper.  

 

What they did not do a good job of making that clear and prominently posted PRIOR to allowing you to download the WoT Mac Wrapper from their website.  

 

Illegal - not that I am aware of.

 

Smart - definitely NOT as the act of downloading an app from your website implies support.  Many other websites make you click-through a dialog box in which you accept that there is no support or you cannot download the app.

 

CodeWeavers produced the WoT Mac Wrapper for WarGaming and CodeWeavers, not WarGaming, are responsible for all issues with the WoT Mac Wrapper. 

 

The WoT Mac Wrapper is an app that [wraps] the World of Tanks game so that it can run on OS X/macOS.  You are not running the game natively like you do in MS Windows.  

 

WarGaming is under no obligation to do any testing of an app from a third-party [CodeWeavers].  And as CodeWeaver[s] client WarGaming determines when to review and approve.

 

Also I do not have access to any Service Level Agreements between CodeWeavers and WarGaming so we cannot see if WarGaming is contractually obligated to respond in a certain time-frame/if at all.

 

I have experienced this in the past - WarGaming ended up not allowing that updated WoT Mac Wrapper for several weeks.

 

Will reach to CodeWeavers to see who is their WarGaming Portal Admin and see if we can get some update status from that Portal Admin.

 

IMO yes two-faced.  WoT sales and marketing promotes the Apple WoT client option.  WoT Corporate certainly takes Apple users money.  But WoT support and engineering run away from support and Q&A.  


I am not here to bash WoT.  The game is so much fun. Business is business and multi-platform technology systems can be challenging. I get it. It sure seems that the Apple revenue is not important to WoT.  But if the WoT Apple side continues down this same path, my time and money is going somewhere else.   

 

Just business.


Edited by ProfessionalFinn, Jul 27 2017 - 00:04.


ProfessionalFinn #36 Posted Jul 27 2017 - 00:11

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...forgot to add this.  My account is premium about 1/2 the time.  At the time when .19 was released I had 3 days Premium left, which were lost due to the bug.

I made the request to WoT for to give me 3 days Premium to make good on this loss.  Seems fair and would not have cost WoT anything, a goodwill win/win.  

 

WoT coldly said no.  This tells me a whole-bunch about the value of the Apple Mac player.



black_colt #37 Posted Jul 27 2017 - 01:51

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View PostProfessionalFinn, on Jul 26 2017 - 15:03, said:

 

IMO yes two-faced.  WoT sales and marketing promotes the Apple WoT client option.  WoT Corporate certainly takes Apple users money.  But WoT support and engineering run away from support and Q&A.  


I am not here to bash WoT.  The game is so much fun. Business is business and multi-platform technology systems can be challenging. I get it. It sure seems that the Apple revenue is not important to WoT.  But if the WoT Apple side continues down this same path, my time and money is going somewhere else.   

 

Just business.

 

What Wargaming has NOT done is make it clear that they do not support any third-party solutions that allow their game to run on non-MS Windows operating systems so you can make an informed decision on whether you want to accept this lack of support from Wargaming.

 

There is a Wargaming.net Customer Service Center article that states [If you would like to run World of Tanks on a Mac, you may consider downloading CodeWeavers Mac Wrapper or Boot Camp] [Wargaming does not not officially support the operation of World of Tanks on Macs. Wargaming.net cannot be held liable for any damage incurred on your system. Try the following steps at your own discretion] - https://na.wargaming...kb/articles/120

 

I have stated and will continue to state Wargaming MUST institute a click-through dialog box when you attempt to download the WoT Mac Wrapper so that to have the download continue you must agree that there is no support and if you do not agree then you cannot download the WoT Mac Wrapper

 

If that makes them two-faced in your opinion - so be it.  I do not share that opinion

 

Exactly where does WoT sales and marketing promote the Apple WoT client option?

 

I have yet to find that in any written document in the entire NA Wargaming website.  Nor do I recall any of the Wargaming Management and/or Developers state that in any video I have seen.

 

How does Wargaming determine if you are using a Mac?

 

The WoT Mac Wrapper looks like a native MS Windows app to the Wargaming servers.

 

I do not see how Wargaming can understand how many WoT Mac Wrapper users there are by simply looking at the game client and the connection to their servers.

 

There is no section in your User Account creation that tells them that you are running OS X.

 

Not sure how Wargaming get Apple revenue from this game?

 

I did not purchase my iMac to run this game - in fact I did not have any games on my iMac/other Mac hardware until this game.  And this was only because there was a CodeWeavers solution [have been running CrossOver for Mac and Linux for years] in a DMG format.

 

Apple does not directly provide the legal tender when you purchase anything requiring legal tender so there is no Apple revenue to be had.

 

Not sure that Wargaming is running away from support.

 

I will agree that they are not actively supporting - but again they stated that they do not support the WoT Mac Wrapper.

 

I have been in communication with a Wargaming Customer Support individual about getting the CodeWeavers patch fast-tracked and they offered to help if I knew who the Portal Admin was for CodeWeavers.  

 

That communication has been side-lined in hopes that v 2.0.10 of the WoT Mac Wrapper will be available at/after the micro-patch drops tomorrow in NA.

 
Wargaming Customer Support individuals in the Forums have even amended posts to state that the WoT Mac Wrapper is not supported in the PC forums and provide a link in that post to the WoT Mac Wrapper Support Forum.  
 
I know but I requested it and they did it right away.
 
This sounds like/looks like support to me.

 

To whom did you make your request for reimbursement of the Premium time?  

 

I recognize that you are frustrated because of the loss of Premium time - find and make your case to a World of Tanks Community Contributor [you have almost 14K battles so you are not a casual player] and see what happens. 

 

Off Topic

 

We, the WoT Mac Wrapper Community, must start to organize so that we can:

 

Gauge the exact size of our Community [maybe we are only 0.01 percent of the user base in which case there is no benefit to organizing]

 

Provide a unified front in the communications with Wargaming

 

Start to educate Wargaming that we are an important Community [on an average revenue per user basis] and that we should receive support [it will be in a limited basis so we must accept that] and how that support will be given

 

Find a World Of Tanks Community Contributor that can also assist as Community Contributors have discussion channels to Wargaming management and developers that are not available for users.


Edited by black_colt, Jul 27 2017 - 01:54.


Lieutenant1862 #38 Posted Jul 27 2017 - 03:40

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View Postblack_colt, on Jul 20 2017 - 16:47, said:

 

That is because the app that you launch when you double-click on in Applications is not the game - it is an app that was produced by CodeWeavers that [wraps] the MS Windows game so that you can run it on OS X/macOS hence my use of [WoT Mac Wrapper].

 

The updates you see when you are in the [PLAY] screen are for the game itself - not the WoT Mac Wrapper.

 

Because the WoT Mac Wrapper uses the same icon as the MS Windows game it is not an unreasonable leap to think that it is the World of Tanks game.

 

The WoT Mac Wrapper uses WINE [Wine Is Not an Emulator] that translates MS Windows calls and API[s] to native POSIX calls and API[s] on-the-fly.  

 

This is a really neat feat as you are not emulating [which can and does have significant performance impact] and the performance impact has been estimated to be less than 5 percent versus running natively on the OS that app was written for. 

 

You mention WINE here. After this last update, I've been using the "file sharing" work around, but often, my game crashes saying that there was a Winedbg ERROR. Anybody else have the same problem and/or have a solution to this?

ProfessionalFinn #39 Posted Jul 27 2017 - 04:00

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.

 

 


Edited by ProfessionalFinn, Jul 27 2017 - 04:26.


black_colt #40 Posted Jul 27 2017 - 05:12

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View PostLieutenant1862, on Jul 26 2017 - 18:40, said:

 

You mention WINE here. After this last update, I've been using the "file sharing" work around, but often, my game crashes saying that there was a Winedbg ERROR. Anybody else have the same problem and/or have a solution to this?

 

That is odd - you should not be getting that type of error.

 

I recommend that you raise a Support Ticket with CodeWeavers - https://www.codeweav...tact-us#support






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