Jump to content


Compensation for Contact and Clan List issues


  • Please log in to reply
150 replies to this topic

CabbageMechanic #1 Posted Aug 04 2017 - 00:15

    Community Coordinator

  • Administrator
  • 7144 battles
  • 144
  • [WGA-A] WGA-A
  • Member since:
    09-19-2010

Hey Tankers,

 

As most of you are aware, we recently experienced problems with the Contact and Clan lists in World of Tanks. We are working on a solution we hope will keep the system running smoothly.
 

We wholeheartedly apologize for the inconvenience and regret the frustration it caused our players, though we know actions speak louder than words. As compensation, we are giving everyone who engaged in battle since May 1, 2017 the following:
 

3 days of Premium time

3x Personal Reserves of +50% Credits for 2 hours

3x Personal Reserves of +200% XP for 3 hours
 

This compensation will be paid out every Friday until a final fix is released.
 

At Wargaming, our vision is to make every player happy, as player happiness is the cornerstone of our success. However, that's not always the case when things aren’t working properly. We want to thank everyone who provided OS information and other details to help solve the problem. As always, please keep communicating via the forum.
 

Let’s Battle!


Edited by CabbageMechanic, Aug 04 2017 - 18:39.


Augustus_GoldNoob_Sohn #2 Posted Aug 04 2017 - 00:23

    Staff sergeant

  • -Players-
  • 1324 battles
  • 323
  • [WCTNT] WCTNT
  • Member since:
    06-27-2014

Sweet. Free stuff is free.

 

+1 and thanks for trying to help us over at Blitz.

 

o7



OseanTanker #3 Posted Aug 04 2017 - 00:28

    Captain

  • Players
  • 21432 battles
  • 1,277
  • Member since:
    09-29-2011
Many thanks!

IcedBroom #4 Posted Aug 04 2017 - 00:29

    Major

  • Players
  • 30737 battles
  • 5,375
  • Member since:
    04-02-2013
Every friday? Damm that's going to be a lot of free premium time :)

Scorpiany #5 Posted Aug 04 2017 - 00:30

    Major

  • Community Contributor
  • 30039 battles
  • 10,956
  • [N1NJA] N1NJA
  • Member since:
    06-27-2013
The big question is whether this compensation is retroactive. If a fix is released next week, then this compensation is just a bundle of petty scraps. The bug's been going on for months, and has stopped people from Platooning, chatting; even doing Strongholds. It's had a major impact on the quality of the game experience; and in a very negative manner.

Ash_Canadian #6 Posted Aug 04 2017 - 00:33

    Staff sergeant

  • -Players-
  • 45913 battles
  • 339
  • [LOAD] LOAD
  • Member since:
    04-10-2014

Thank you. 

Fix it quickly SVP.



Clickez4Fun #7 Posted Aug 04 2017 - 00:47

    Major

  • Players
  • 29513 battles
  • 2,178
  • [A-F] A-F
  • Member since:
    04-21-2011

View PostAugustus_GoldNoob_Sohn, on Aug 03 2017 - 15:23, said:

Sweet. Free stuff is free.

 

 

^^^ So much this :great:

 

 

 

 


bockscar43 #8 Posted Aug 04 2017 - 00:48

    First lieutenant

  • -Players-
  • 24960 battles
  • 987
  • [PL1AR] PL1AR
  • Member since:
    01-01-2015
Mr. Administer, since you are in a fixing stuff mood, how about using your tool box and repair the lag and or packet loss issues. And if your authority does not reach that far, possibly inform the base as to why the problem continues. It would be interesting reading, but a fix would make us happier......just sayn.

Scorpiany #9 Posted Aug 04 2017 - 00:51

    Major

  • Community Contributor
  • 30039 battles
  • 10,956
  • [N1NJA] N1NJA
  • Member since:
    06-27-2013

View Postbockscar43, on Aug 03 2017 - 16:48, said:

Mr. Administer, since you are in a fixing stuff mood, how about using your tool box and repair the lag and or packet loss issues. And if your authority does not reach that far, possibly inform the base as to why the problem continues. It would be interesting reading, but a fix would make us happier......just sayn.

 

Would be great. EU fixed their lag issues in a matter of days after it was reported. NA? Nothing but silence.

BigDollarBillz #10 Posted Aug 04 2017 - 00:52

    Captain

  • Players
  • 34074 battles
  • 1,855
  • [SBW] SBW
  • Member since:
    08-28-2011
So we can figure on a fix tomorrow then. But thank you all at wargaming for the free premium days and stuff.

The_World_Needs_A_Hero #11 Posted Aug 04 2017 - 01:19

    Captain

  • -Players-
  • 6852 battles
  • 1,099
  • Member since:
    07-27-2013
Thats ok..take as much time as you need to fix it. Really. We want you to do a bang up job. Check your work 6 times. 

A_FIELD_MARSHAL #12 Posted Aug 04 2017 - 01:39

    Major

  • Beta Testers
  • 27576 battles
  • 2,069
  • [REL2] REL2
  • Member since:
    07-21-2010

Why do I get the feeling they will fix it within the week so they only pay out the compensation one time. 

 

Also is it +200% XP or +100% XP on the page listing it says +200% XP Booster


Edited by A_FIELD_MARSHAL, Aug 04 2017 - 01:41.


QWERTYEel89 #13 Posted Aug 04 2017 - 01:54

    First lieutenant

  • Players
  • 22101 battles
  • 616
  • [GOONZ] GOONZ
  • Member since:
    02-05-2011
While you have fumbled in the past and even so in recent months I see a brighter more considerate side of the WOT team. Hopefully you keep this up and maintain focus on a better experience and quality game.

Dahkoht #14 Posted Aug 04 2017 - 02:52

    Corporal

  • -Players-
  • 4277 battles
  • 30
  • Member since:
    04-03-2015
Appreciate it. Fairly nice deal to offer that every Friday until fixed for a F2P game.

black_colt #15 Posted Aug 04 2017 - 03:05

    Major

  • -Players-
  • 3370 battles
  • 2,048
  • Member since:
    01-11-2015

View PostCabbageMechanic, on Aug 03 2017 - 15:15, said:

Hey Tankers,

 

As most of you are aware, we recently experienced problems with the Contact and Clan lists in World of Tanks. We are working on a solution we hope will keep the system running smoothly.
 

We wholeheartedly apologize for the inconvenience and regret the frustration it caused our players, though we know actions speak louder than words. As compensation, we are giving everyone who engaged in battle since May 1, 2017 the following:
 

3 days of Premium time

3x Personal Reserves of +50% Credits for 2 hours

3x Personal Reserves of +100% XP for 3 hours
 

This compensation will be paid out every Friday until a final fix is released.
 

At Wargaming, our vision is to make every player happy, as player happiness is the cornerstone of our success. However, that's not always the case when things aren’t working properly. We want to thank everyone who provided OS information and other details to help solve the problem. As always, please keep communicating via the forum.
 

Let’s Battle!

 

Thank you for the compensation and making this public apology on the front page of your website and calling it out with a red banner stating [Important] for all to see.



psychic_warrior #16 Posted Aug 04 2017 - 03:17

    Private

  • -Players-
  • 36861 battles
  • 9
  • Member since:
    10-21-2014
i never got anything oh well

bowser145 #17 Posted Aug 04 2017 - 03:23

    Sergeant

  • -Players-
  • 17849 battles
  • 124
  • [I_R_8] I_R_8
  • Member since:
    11-20-2014

View PostScorpiany, on Aug 04 2017 - 00:30, said:

The big question is whether this compensation is retroactive. If a fix is released next week, then this compensation is just a bundle of petty scraps. The bug's been going on for months, and has stopped people from Platooning, chatting; even doing Strongholds. It's had a major impact on the quality of the game experience; and in a very negative manner.

 

I agree Scorp!

 



bowser145 #18 Posted Aug 04 2017 - 03:26

    Sergeant

  • -Players-
  • 17849 battles
  • 124
  • [I_R_8] I_R_8
  • Member since:
    11-20-2014

View PostDahkoht, on Aug 04 2017 - 02:52, said:

Appreciate it. Fairly nice deal to offer that every Friday until fixed for a F2P game.

 

Lots of us have spent LOTS of money on this game,so when it does not work we feel rightly offended and close our fat wallets,

 



Raum_The_Smurf #19 Posted Aug 04 2017 - 04:37

    Corporal

  • -Players-
  • 19600 battles
  • 74
  • [W-R] W-R
  • Member since:
    01-01-2015

 

View PostA_FIELD_MARSHAL, on Aug 03 2017 - 19:39, said:

Why do I get the feeling they will fix it within the week so they only pay out the compensation one time. 

 

Also is it +200% XP or +100% XP on the page listing it says +200% XP Booster

 

and i too will assume that the fix is ready and waiting i dont expect them to give out much prem time considering the amount of money they have lost because of a lot of players withholding their wallets till the fixes are done

Edited by Raum_The_Smurf, Aug 04 2017 - 04:43.


enjineer #20 Posted Aug 04 2017 - 05:10

    Major

  • Beta Testers
  • 41663 battles
  • 2,410
  • [SIMP] SIMP
  • Member since:
    12-07-2010
Give crew XP instead of regular XP bonus.  We don't need terrible players advancing faster than they already can.




9 user(s) are reading this topic

0 members, 9 guests, 0 anonymous users