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Compensation for Contact and Clan List issues


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tod914 #21 Posted Aug 04 2017 - 06:21

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View PostScorpiany, on Aug 03 2017 - 18:51, said:

 

Would be great. EU fixed their lag issues in a matter of days after it was reported. NA? Nothing but silence.

 

I tried a few games on the RU test server.  Smooth sailing.  No lag spikes, no mega rng issues, etc..  My ping was higher, but the game played like it should.  The lag issues should be on the top of their priority list. 

Edited by tod914, Aug 04 2017 - 06:21.


HI_FIVE #22 Posted Aug 04 2017 - 06:55

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View PostScorpiany, on Aug 03 2017 - 18:51, said:

 

Would be great. EU fixed their lag issues in a matter of days after it was reported. NA? Nothing but silence.

 

Be careful bro they will take your tags away

Freemost #23 Posted Aug 04 2017 - 09:11

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Thank you for the compensation and the apology. I feel like this means one of two things though. Either you're far from a fix or one is already in the pipeline. If far from fixed, that's a real damn shame and the compensation really helps. If a fix is in the pipeline, then isn't it likely compensation will be extremely limited? Would you go one step further to compensate for damages done if this is the case?

doogie9982 #24 Posted Aug 04 2017 - 11:46

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View PostIcedBroom, on Aug 03 2017 - 23:29, said:

Every friday? Damm that's going to be a lot of free premium time :)

 

bet it's suddenly fixed next week.

cardona3 #25 Posted Aug 04 2017 - 12:27

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View PostScorpiany, on Aug 03 2017 - 18:30, said:

The big question is whether this compensation is retroactive. If a fix is released next week, then this compensation is just a bundle of petty scraps. The bug's been going on for months, and has stopped people from Platooning, chatting; even doing Strongholds. It's had a major impact on the quality of the game experience; and in a very negative manner.

 

This all day long, +1 and this also stops clans from trying to form Diplo contacts ingame. As well as trying to recruit! And like others have said if this is fixed next week..then that's just a slap in the face. And as you said "actions speak louder than words" Well if your "action" is this then I can't hear you. :sceptic:

cardona3 #26 Posted Aug 04 2017 - 12:41

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View PostHI_FIVE, on Aug 04 2017 - 00:55, said:

 

Be careful bro they will take your tags away

 

Well he's a CC, he's trying to help the community. If he said nothing but only spoke good things about WG, then he wouldn't be much of a "Community Contributor" ! Gotta call it how he see's it!

RetroMan55 #27 Posted Aug 04 2017 - 12:44

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Forum posts seem very slow or broken right now.

 

The big question is WHO determines the definition of "fixed" based on our past experience of fixes?



9Milmarksman #28 Posted Aug 04 2017 - 13:01

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Paid out on Friday's.  Does this mean I must log in each Friday to receive it, or will it be there when I log in Saturday?

Shibadogdog #29 Posted Aug 04 2017 - 13:03

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The issue has gone on for what 12-15 weeks, while compensation going forward is nice it does nothing for the time past. If you had made this statement 3 months ago..... as it is it comes up a bit short.

blackblood_fighter #30 Posted Aug 04 2017 - 13:05

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The compensation offered is not just for players with Premium account. For simple accounts is ok, but for premium,we need to ve compensated new premium days since first of May until the problem disappear definitely. Sorry for muy básico english

blackblood_fighter #31 Posted Aug 04 2017 - 13:07

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We pay money for our Premium accounts

Dark_Death #32 Posted Aug 04 2017 - 13:12

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Today is Friday, i just log in game, and wth?

Where are the 3 premiums days and that "compensation" stuff???

Did i miss somthing?

 



FeelMy_APCR #33 Posted Aug 04 2017 - 13:15

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- Still no compensation.

- Are you going to release a final fix that actually works next Friday? HAH!



Dark_Death #34 Posted Aug 04 2017 - 13:26

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Perhaps the game is not about playing tanks.

Maybe WG is playing a game called "Making jokes on our customers, 4ever".

 

It seems that WG needs some months to decide if they give a compensation or not.

Is this what they called "Improve"?

 

Why all this time?, didnt they notice the problem till now?

and if they did, did they able to fix it?

 

All these questions and much more in the next chapter of "WG, the untold story"

 

I have wasted too many money on this game: prem time and prem vehicles, Now some of that prems vehicles (VIII) are unplayable.

I wont give a crapuntil they fix the game. bring back the quality to those prems.

And after that, they should work hard to deserve every single euro/dollar. (STOP THIS JOKE).

while i will free to play a "f2p game".

 


Edited by Dark_Death, Aug 04 2017 - 13:34.


cardona3 #35 Posted Aug 04 2017 - 13:35

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View Postenjineer, on Aug 03 2017 - 23:10, said:

Give crew XP instead of regular XP bonus.  We don't need terrible players advancing faster than they already can.

 

And we need to give you a -xp item for being a donkey. Go complain about terrible players(on that note I would consider you a terrible player and not because of your stats) to your clan, your in the wrong topic *waves his hand like a jedi*

Edited by cardona3, Aug 04 2017 - 14:00.


Pubbie_Tears_FTW_ #36 Posted Aug 04 2017 - 13:36

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View PostCabbageMechanic, on Aug 03 2017 - 23:15, said:

Hey Tankers,

 

As most of you are aware, we recently experienced problems with the Contact and Clan lists in World of Tanks. We are working on a solution we hope will keep the system running smoothly.
 

We wholeheartedly apologize for the inconvenience and regret the frustration it caused our players, though we know actions speak louder than words. As compensation, we are giving everyone who engaged in battle since May 1, 2017 the following:
 

3 days of Premium time

3x Personal Reserves of +50% Credits for 2 hours

3x Personal Reserves of +100% XP for 3 hours
 

This compensation will be paid out every Friday until a final fix is released.
 

At Wargaming, our vision is to make every player happy, as player happiness is the cornerstone of our success. However, that's not always the case when things aren’t working properly. We want to thank everyone who provided OS information and other details to help solve the problem. As always, please keep communicating via the forum.
 

Let’s Battle!

 

Thank you! 

 

Also you seem to be very helpful in the forums!



o4kill #37 Posted Aug 04 2017 - 14:23

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Out of curiosity… When on Friday? Are we talking around the time of the weekend events (2 hours ago… ) or 'not until 10 pm Eastern time, go ahead and grind all your exp now?"

Edited by o4kill, Aug 04 2017 - 16:55.


TDRHooRaH #38 Posted Aug 04 2017 - 14:52

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No payout today...

 

:facepalm:



Animal_of_Pryale #39 Posted Aug 04 2017 - 15:43

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Was that supposed to start today?

 

Haven't got it yet.

 

 



LeaveIT2Beaver #40 Posted Aug 04 2017 - 15:43

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View PostCabbageMechanic, on Aug 03 2017 - 18:15, said:

Hey Tankers,

 

 

Thank you. The gesture is appreciated !






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