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July Tank Rewards.com shows wrong amount of points earned?

tank rewards bug? points

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RoyalGreenPC #1 Posted Aug 11 2017 - 13:27

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Hello,

I completed just enough missions for the 60 points prize according to my calculation, but TankRewards.com site shows only 58 points? Please tell me if I counted wrong or it's a bug and I should contact support about it?

Thank you.

 

Completions:

DAILY 10K: 11

DAILY 20K: 10

INVASION OF NETHERLANDS: 4

INVASION OF BELGIUM: 5

BRITAIN AND FRANCE DEFENSE OF BELGIUM: 5

GERMAN OCCUPATION OF BELGIUM: 5

GERMAN GROUP A FLANKS FRANCE 1: 5

GERMAN GROUP A FLANKS FRANCE 2: 5

DUNKIRK 1: 5
DUNKIRK 1: 5

Total 11+10+4+5+5+5+5+5+5+5= 60 points.

 

Edit: I completed these missions in some previous months, and had no problems with it. Anyone else had similar kind of problems?

 

Screenshots of my completed mission tabs:

Spoiler

 

Screenshot of TankRewards.com page:

Spoiler


J3Tears #2 Posted Aug 11 2017 - 13:37

    First lieutenant

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I counted 60 also according to screenshots. So either we both cant count or its a bug. Id go ahead and contact support because TankRewards have messed up their point system before. 

FeelMy_APCR #3 Posted Aug 11 2017 - 13:38

    First lieutenant

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It's Wargaming math.

_Brew_ #4 Posted Aug 11 2017 - 13:45

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Heck, they didn't payout anyone their x5 garage slots that they selected because their website didn't work.  Why would you expect them to be able to add your points correctly?

RoyalGreenPC #5 Posted Aug 11 2017 - 13:47

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Thanks. I wouldn't make a fuss about it if the calculation didn't put me in a different prize bracket. I'll send a ticket and see what they reply.

f95marcus #6 Posted Aug 11 2017 - 13:55

    Corporal

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Same here, 70 Point according to my calculations and 69 according to tankrewards. Will also submit a ticket.

 



Themutt36 #7 Posted Aug 11 2017 - 14:13

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Mine was messed up for July also, by 45!

cloudwalkr #8 Posted Aug 11 2017 - 15:09

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That's funny because it told me I had 83pts when I was pretty sure I had 74 or something.

Frank1214 #9 Posted Aug 11 2017 - 19:53

    Corporal

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I have the same problem. I am missing 2 points. My goal was 60 points but just to be sure i made 61 counting them from the mission screen. And i am 100% sure they were 61. Now on the TRW site i have only 59 :-). It s more than frustrating. Unfortunately i didnt made screenshots - i have not expected such thing to happend :-((.

WG - Why there is not a common counter for the all tankrewsdrd missions where people can see the all number of points they've earned?


Edited by Frank1214, Aug 11 2017 - 20:19.


RoyalGreenPC #10 Posted Aug 12 2017 - 07:18

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View PostFrank1214, on Aug 11 2017 - 14:53, said:

I have the same problem. I am missing 2 points. My goal was 60 points but just to be sure i made 61 counting them from the mission screen. And i am 100% sure they were 61. Now on the TRW site i have only 59 :-). It s more than frustrating. Unfortunately i didnt made screenshots - i have not expected such thing to happend :-((.

WG - Why there is not a common counter for the all tankrewsdrd missions where people can see the all number of points they've earned?

 

I took screenshots every time I completed those, was pretty sure WG will mess it up some day.. :P

This month's TankRewards has a common counter I think, the 0/150 one.



RoyalGreenPC #11 Posted Aug 12 2017 - 07:30

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View Postf95marcus, on Aug 11 2017 - 08:55, said:

Same here, 70 Point according to my calculations and 69 according to tankrewards. Will also submit a ticket.

Did you get a reply from support?

So far I got forwarded to a 'visual error announcement', and 2nd reply told me to clear my browser history and check tankrewards site again.. :facepalm:

Hoping for a human response in the next reply from at least someone who can READ and UNDERSTAND what the problem is..

Spoiler

 



Shibadogdog #12 Posted Aug 12 2017 - 12:23

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Mine showed 111/100 points ?

Hillbilly58 #13 Posted Aug 12 2017 - 14:04

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I got everything no problem.

Frank1214 #14 Posted Aug 12 2017 - 14:15

    Corporal

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Hi all. here is what WG support answered me

Greetings Frank1214,

Thank your for contacting Wargaming support and I'm sorry to hear about the confusion on the tank rewards for our World of Tanks game. Rest Assure I will assist you on this matter.

We apologize for the hassle this might have caused, may we suggest disabling the add-ons and clearing the history within your browser. Then afterwards kindly check the points registered to your account.

Best Regards,

Albert Damien

 

UNFORTUNATELY IT IS NOT WORKING FOR ME. I stii have less point than i really have :-(.  If someone of you find decision pls let us know!!

 



RoyalGreenPC #15 Posted Aug 13 2017 - 13:01

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View PostFrank1214, on Aug 12 2017 - 09:15, said:

Hi all. here is what WG support answered me

Greetings Frank1214,

Thank your for contacting Wargaming support and I'm sorry to hear about the confusion on the tank rewards for our World of Tanks game. Rest Assure I will assist you on this matter.

We apologize for the hassle this might have caused, may we suggest disabling the add-ons and clearing the history within your browser. Then afterwards kindly check the points registered to your account.

Best Regards,

Albert Damien

 

UNFORTUNATELY IT IS NOT WORKING FOR ME. I stii have less point than i really have :-(.  If someone of you find decision pls let us know!!

 

 

I got a new reply today:

Hi RoyalGreenPC,

Thank you for reporting this issue to us.

Our developers are fully aware of the issue and they are trying their best to provide all the players a resolution.

Once a resolution has been done, we will be providing announcement for the players affected by this issue.

Thank you for your kind patience and understanding.

Have a wonderful day ahead.

If you have any other concerns, you may visit our Frequently Asked Questions page.

Best regards,



Frank1214 #16 Posted Aug 13 2017 - 13:09

    Corporal

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    07-06-2014

Thats what i get from support

 

Mark Langston

Greetings Frank1214,

Thank you for getting back to us.

We understand your frusration that brought you here.

Regarding your inquiry we would like to ask permission to access your account so that we can investigate further in your issue.

We appreciate your cooperation and look forward to working with you to get this problem solved.

Best Regards,

 

I dont know what thats mean? Dont they have accsess to my account?

Most probaly they will say i am wrong or somethng like that.

 


Edited by Frank1214, Aug 13 2017 - 13:40.


_GeorgePreddy #17 Posted Aug 13 2017 - 13:48

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I just play tanks... if something free shows up in my account... I smile and go on to the next battle.

Frank1214 #18 Posted Aug 13 2017 - 20:40

    Corporal

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    07-06-2014
   ...

Edited by Frank1214, Aug 13 2017 - 20:56.


RoyalGreenPC #19 Posted Aug 14 2017 - 06:19

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View PostFrank1214, on Aug 13 2017 - 08:09, said:

Thats what i get from support

 

Mark Langston

Greetings Frank1214,

Thank you for getting back to us.

We understand your frusration that brought you here.

Regarding your inquiry we would like to ask permission to access your account so that we can investigate further in your issue.

We appreciate your cooperation and look forward to working with you to get this problem solved.

Best Regards,

 

I dont know what thats mean? Dont they have accsess to my account?

Most probaly they will say i am wrong or somethng like that.

 

 

They do, but they need your permission to access your account I guess. I'd say yes, but don't give them your password. Legit admin's can access your account without your password.





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