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World of Tanks PC Americas Server Merge FAQ


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Quemapueblos #1 Posted Aug 14 2017 - 21:35

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Hello Tankers,

 

We know you have a ton of questions about the Server Merge Questions and below are answers to some of ones we've seen since last week.

Please let us know what additional questions you have about the server merge and we will gather them daily to send off to the team for further explanation. Their responses will be posted in this thread.

 

Please complete this survey: http://wrg.am/CentralServerAmericas There will also be a survey once the servers merge is live to help us optimize and check for issues. As a reminder, we will be giving a day of premium, 3x 100% 2hr Crew XP and 3x 100% 2hr Free XP Boosters to thank you for helping us monitor the server merge. We'll provide a clear schedule of when to expect you payout once we finalize the details. 

 

NEW ANSWERS IN RED

Updated: 8/28/2017 3PM PT

 


What are some additional details about the server transfer?

First we're focused on Australia, New Zealand, Asia, and looking at players who are physically close to a different server cluster, who now may have too much latency to NA. This will not happen overnight as it is very technically challenging, as some of you have heard already from our responses from CS. We promise to track every request and take it seriously and want to make it happen. Secondly, we will be looking at folks in EU, Africa, and other far flung parts of the world who no longer want to remain on NA. We want you to keep playing with us no matter the server, so please bear with us.


I received an e-mail about transferring?
If you are geographically local to the Asia region you may have received an e-mail offering you the opportunity to transfer.  You have until August 29th to respond and initiate the transfer process.
 

What can you tell us about the new hardware?

The new server does not use our current server hardware (see below for what is happening with the existing East and West servers). It’s a brand new networking setup that should increase connection stability.

 

Will we return to East/West servers if this doesn't work?
While NA East and NA West will not be available to choose on Wednesday, we are not taking them offline yet. They are remaining online as our backup plan in case of emergency. If at any point during the process the NA Central server becomes completely unstable, we have the option to switch back to the existing two servers until we can fix the issue. Our goal is to maintain as much uptime and quality play as possible on NA Central, so we will carefully monitor performance. We don’t want to leave you hanging or dealing with extended outages, so every effort is made to keep our downtime as short as possible in the coming weeks.

 

Will accounts be transferred or duplicated to another server?
We will share more information soon on our transfer programs, but all transfers will be one-way to the destination and no account duplication. Your entire account will be moved as part of the transfer and this is a
one way ticket. You may only return to North American servers through starting an entirely new account.
Right now our focus is on our players who are closer to a regional server that they are currently not playing on.  For example players in Australia or New Zealand, they may want to transfer to the APAC server. Or players who live in EU countries, they might want to join the much closer EU server.

 

How will tanks that are not available on other servers be handled?
This will be dealt with on a case by case basis and we will make every effort to produce
the an exact copy of your account details in the new server location. We will provide appropriate compensation if there is not an exact match for a tank.

 

Will there be any compensation for the server merge or for filling out the survey?
First of all, we really are appreciative of the time players take to send us logs, we know it’s extra work but it’s a big help! So we will be giving any player who fills in our survey a free Day of Premium, three 100% 2hr Crew XP and 100% 2hr Free XP Boosters to thank you for helping us monitor the server merge.
And of
course if there is any significant downtime we will offer all players additional compensation as per our usual policies. 

 

Will players need to download a patch or will they need to do anything specific to change to the new server?
We will patch on August 16th to update your client with the new Americas central server address to connect to. At the same
time we will make the NA East and NA West options unavailable for now so all players will join just one server.

 

Will the Global Map be shut down for any duration due to the server merge?
The Clan Wars Global Map will be frozen on August 16 while
server is merged.  The freeze may last longer if server issues persist and we will keep you up to date in the forum section as well.

 

Will this impact other games?
No, this server merge will only impact World of Tanks PC

 

Why did we choose Chicago?
Our server operations teams evaluated many locations in NA and did months of testing server response times, regional infrastructure, and performed simulations on all parts of the region. In the end, we were most satisfied with the performance of this location, and
believe it be the best option to centralize an single Americas server.

 

Where is the new server located?

Chicago

 

Has the server merge started and is any current lag due to this change over?

No, the merge will start early Wednesday. Any current issues are not due to the server change over

 

Will I need to do anything special to update my client to connect with the new server?

No, there will be a small patch to redirect your client to the correct server but you don't need to do anything special. Just open the launcher and patch like normal.

 

Why are we doing this merge, what is the benefit for players?

The goal for merging our servers into the new NA Central location is to improve our matchmaking times for all players by having them join a single queue. This also will help to combine all eligible players for special modes like Ranked Battles, Clan activities, and the upcoming Grand Battles (30v30), 9.20 Update, which includes huge balance changes, great new modes, and a new tank line, and more.

 

When will the server merge occur?

Servers will go down on 8/16/2017 at 2:00am PT and are planned to go live at 3:15am PT 8/16/2017

 

Will this specifically fix the server lag? If not, when is the server lag fix?

The current plan is to finish the server merge, and focus on stabilizing the regional connections that are going to be impacted by this shift in location. Our server operations team is working daily to optimize our network connections, and improve routing by working with our partners such as Level3, Telia, and Comcast. Engineers will be monitoring performance for the entire region, including North and South America. Server lag has been an ongoing issue we will work to resolve as we focus on NA Central stability. There is no ETA for this to be 100% fixed, but we’re committed to improving the situation for users who have lag and freezing issues.

 

When will the server lag get better?

We will post frequent updates in this thread. For the next week we will post daily, and any time emergencies or big changes arise. To help us debug issues on an personal level, you can click the survey link below (that will be live once the merge) for complete instructions on how to send us logs and information about your situation. The more info we can gather, the faster we can stabilize the server! We will keep you posted here each week with a report from our development team about progress. Check back here to read updates, and ask questions in our dedicated forum.

 

Why is my ping worse?

When we move the server, the networking connections across NA will be updated. At first you may see higher ping inside the game client.  But our priority is optimizing the connections and minimizing any packet loss. Players may see higher ping values in-game, but if there is a stable connection, your gameplay experience should not be degraded. We know that merge issues won’t resolve overnight, but were committed to monitoring and optimizing for as long as it takes. Stay tuned for updates in this section, and specifically this thread.

 

How will this affect LATAM players?

For any player, there is the potential to have a slower connection based on their distance and routing to our servers. We will be optimizing our connections to all locations, and its very important to provide a playable experience to players on the NA server. The best thing any player can do is fill out our survey that will be available after the server merge if they are having difficulty with connection or gameplay quality. This includes tankers from Latin America!

 

Server Merge Survey

 

Can I transfer servers if my ping gets worse?

We are working on a customer support plan to allow users to transfer servers. More information to follow shortly on this topic, and we will update this thread with links and details this week.


Edited by CabbageMechanic, Aug 28 2017 - 22:49.


CynicalDutchie #2 Posted Aug 14 2017 - 21:41

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View PostQuemapueblos, on Aug 14 2017 - 21:35, said:

Can I transfer servers if my ping gets worse?

We are working on a customer support plan to allow users to transfer servers. More information to follow shortly on this topic, and we will update this thread with links and details this week.

 

Yes please, I want to play on a server with more than 20k+ players online.



XVM_Camo_Net_ #3 Posted Aug 14 2017 - 21:45

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View PostQuemapueblos, on Aug 14 2017 - 13:35, said:

 

 

Can I transfer servers if my ping gets worse?

We are working on a customer support plan to allow users to transfer servers. More information to follow shortly on this topic, and we will update this thread with links and details this week.

 

  By transfer servers do you mean like to the EU server or the RU servers?

Xx1Tommy1xX #4 Posted Aug 14 2017 - 21:51

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View PostQuemapueblos, on Aug 14 2017 - 15:35, said:

Hello Tankers,

 

We know you have a ton of questions about the Server Merge Questions and below are answers to some of ones we've seen since last week.

Please let us know what you have additional questions you have on the server merge and we will gather them daily to send off to the team for further explanation. Responses will be posted in this thread.

 

There will also be a survey once the servers merge to help us optimize and check for issues. The link will be added to this post when it's live.

 

Why are we doing this merge, what is the benefit for players?

The goal for merging our servers into the new NA Central location is to improve our matchmaking times for all players by having them join a single queue. This also will help to combine all eligible players for special modes like Ranked Battles, Clan activities, and the upcoming Grand Battles (30v30), 9.20 Update, which includes huge balance changes, great new modes, and a new tank line, and more.

 

When will the server merge occur?

Servers will go down on 8/16/2017 at 2:00am and are planned to go live at 3:15am 8/16/2017

 

Will this specifically fix the server lag? If not, when is the server lag fix?

The current plan is to finish the server merge, and focus on stabilizing the regional connections that are going to be impacted by this shift in location. Our server operations team is working daily to optimize our network connections, and improve routing by working with our partners such as Level3, Telia, and Comcast. Engineers will be monitoring performance for the entire region, including North and South America. Server lag has been an ongoing issue we will work to resolve as we focus on NA Central stability. There is no ETA for this to be 100% fixed, but we’re committed to improving the situation for users who have lag and freezing issues.

 

When will the server lag get better?

We will post frequent updates in this thread. For the next week we will post daily, and any time emergencies or big changes arise. To help us debug issues on an personal level, you can click the survey link below (that will be live once the merge) for complete instructions on how to send us logs and information about your situation. The more info we can gather, the faster we can stabilize the server! We will keep you posted here each week with a report from our development team about progress. Check back here to read updates, and ask questions in our dedicated forum.

 

Why is my ping worse?

When we move the server, the networking connections across NA will be updated. At first you may see higher ping inside the game client.  But our priority is optimizing the connections and minimizing any packet loss. Players may see higher ping values in-game, but if there is a stable connection, your gameplay experience should not be degraded. We know that merge issues won’t resolve overnight, but were committed to monitoring and optimizing for as long as it takes. Stay tuned for updates in this section, and specifically this thread.

 

How will this affect LATAM players?

For any player, there is the potential to have a slower connection based on their distance and routing to our servers. We will be optimizing our connections to all locations, and its very important to provide a playable experience to players on the NA server. The best thing any player can do is fill out our survey that will be available after the server merge if they are having difficulty with connection or gameplay quality. This includes tankers from Latin America!

 

[Survey Link Incoming When Server Is Live]

 

Can I transfer servers if my ping gets worse?

We are working on a customer support plan to allow users to transfer servers. More information to follow shortly on this topic, and we will update this thread with links and details this week.

This is good! 

 

And why your gane name is townburner? JAJA 



IcedBroom #5 Posted Aug 14 2017 - 21:53

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A sever transfer? Dammit WG stop trolling us! You would never offer us that because you know we would all jump at the chance to go join the toxic EU server!

gpc_4 #6 Posted Aug 14 2017 - 21:53

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Is there actually a new server in the Midwest or is everyone just going to be put on the East server?

Edited by gpc_4, Aug 14 2017 - 21:53.


CynicalDutchie #7 Posted Aug 14 2017 - 21:56

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View PostIcedBroom, on Aug 14 2017 - 21:53, said:

A sever transfer? Dammit WG stop trolling us! You would never offer us that because you know we would all jump at the chance to go join the toxic EU server!

 

Why BRBR when you could siemka instead!

bilzbobaggins #8 Posted Aug 14 2017 - 21:59

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what time zone is your downtime in?

 



churchill50 #9 Posted Aug 14 2017 - 22:05

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View Postbilzbobaggins, on Aug 14 2017 - 13:59, said:

what time zone is your downtime in?

 

 

he said PT in the OP.

Quemapueblos #10 Posted Aug 14 2017 - 22:05

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View Postbilzbobaggins, on Aug 14 2017 - 13:59, said:

what time zone is your downtime in?

Pacific Time



The_Infamous_El_Guapo #11 Posted Aug 14 2017 - 22:07

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.

Edited by The_Infamous_El_Guapo, Aug 14 2017 - 22:10.


dnaman #12 Posted Aug 14 2017 - 22:07

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I do hope that this will be a really good switch as I know that many people have been struggling with server lag AND with connection issues because of local conditions, especially in the west...

CapnNoahJoJo03 #13 Posted Aug 14 2017 - 22:09

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I WANT TO PLAY WITH QB

soslo #14 Posted Aug 14 2017 - 22:12

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View Postbilzbobaggins, on Aug 14 2017 - 14:59, said:

what time zone is your downtime in?

 

They are always PT when talking times. I have never seen them use another time zone for anything. But there is a first time for anything...

 

 

View PostIcedBroom, on Aug 14 2017 - 14:53, said:

A sever transfer? Dammit WG stop trolling us! You would never offer us that because you know we would all jump at the chance to go join the toxic EU server!

SHOOSH!!! :trollface:

 

 

View Postgpc_4, on Aug 14 2017 - 14:53, said:

Is there actually a new server in the Midwest or is everyone just going to be put on the East server?

I sure hope they move it to the Midwest or even Austin, TX. My guess, since they are talking about partnering with Tellia, LVL3 and Comcast, is they are moving it to Chicago or Denver. But until they actually say, we will never know.



bilzbobaggins #15 Posted Aug 14 2017 - 22:13

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View Postchurchill50, on Aug 14 2017 - 16:05, said:

 

he said PT in the OP.

 

was edited

 



madogthefirst #16 Posted Aug 14 2017 - 22:18

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Where abouts will the server be located? Or is it merging into one of the existing servers?

F4U_wingman #17 Posted Aug 14 2017 - 22:22

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View Postgpc_4, on Aug 14 2017 - 12:53, said:

Is there actually a new server in the Midwest or is everyone just going to be put on the East server?

 

I hope it's a new server :girl:

riff_ #18 Posted Aug 14 2017 - 22:32

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View Postgpc_4, on Aug 14 2017 - 15:53, said:

Is there actually a new server in the Midwest or is everyone just going to be put on the East server?

 

Good question.  Of course, it did not get answered.   But I am sure that it will.

GL HF

 


 



Termitey #19 Posted Aug 14 2017 - 22:34

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sounds cool

Just have to remember  after a merge player numbers go up then they go back down

server in ohio?

so hope ping will be better, hopes

 



Outlaw2431 #20 Posted Aug 14 2017 - 22:34

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View PostQuemapueblos, on Aug 14 2017 - 14:35, said:

 

Why are we doing this merge, what is the benefit for players?

The goal for merging our servers into the new NA Central location is to improve our matchmaking times for all players by having them join a single queue. This also will help to combine all eligible players for special modes like Ranked Battles, Clan activities, and the upcoming Grand Battles (30v30), 9.20 Update, which includes huge balance changes, great new modes, and a new tank line, and more.

 

 

Got a question about the underline part, Quemapueblos. Wondering where's the server for NA Central Location will be at? Chicago, Dallas or...?






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