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World of Tanks PC Americas Server Merge FAQ


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CrazzyStreaker #21 Posted Aug 14 2017 - 22:38

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Denver would be 1 choice.

Kansas City would be better because most of the players are east

But somewhere in Texas would suit the SA players better

Be interesting to see where it pops up ( may just be a single east server seeing as how the Time zone is not changing)



Striker_70 #22 Posted Aug 14 2017 - 22:44

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Where is the server located?  This is my #1 question and should be a part of the FAQ.

Scorpiany #23 Posted Aug 14 2017 - 22:45

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When the server transfer option becomes available, will the account be duplicated or completely transferred? EG would it then be possible to play on both NA and EU with the account duplicated for each, or only EU?

kihew #24 Posted Aug 14 2017 - 22:56

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For those of us who are "tank collectors" and only play random, is it safe to assume that the change will be relatively seamless?  OR will we have to do something (such as download a new version of the game loader)?

Drseckzytime #25 Posted Aug 14 2017 - 22:59

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Let's talk about premium time.

 

Your customer service told me that the extreme packet loss myself, and many other were having here/reddit/other forums were not your fault.  And that I was the only one.  I lost weeks of premium time, just like many others, and I was not rightly reimbursed by your customer service.  Instead, my machine, my router, my ISP, my everything was blamed.  And I am NOT happy with that.  Others all around the country were impacted by the same problem with different ISPs and routes, not just me.

 

Since this is basically admission of "lag" and such how are you handling premium time now?
1. Will you honor your paid service during this time by giving 1-free day premium time to each player with rolling premium time for the projected difficulties that have a high probability of occurring?

 

2. Will you reimburse all of us that have submitted numerous tickets within the last few months who lost significant amount of gametime due to these now stated/recognized issues?  I personally lost weeks, and can be tracked via my submitted ticket time.

 

Also...

 

3. By server transfers, I'm going to assume you mean EU.  If ping/packetloss wasn't bad, I'd consider this myself, IF significant issues arise with the "new" server.

 

4. Where is the location of this new server, state wise for now is fine.



Slim_Shadee #26 Posted Aug 14 2017 - 23:00

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''Will this specifically fix the server lag? If not, when is the server lag fix?

The current plan is to finish the server merge, and focus on stabilizing the regional connections that are going to be impacted by this shift in location. Our server operations team is working daily to optimize our network connections, and improve routing by working with our partners such as Level3, Teliaand Comcast. Engineers will be monitoring performance for the entire region, including North and South America. Server lag has been an ongoing issue we will work to resolve as we focus on NA Central stability. There is no ETA for this to be 100% fixed, but we’re committed to improving the situation for users who have lag and freezing issues.''

 

 

There bold text partner will insure massive packet loss and crap performance so any hope of improvement in the lag issue is lost again. Look them up worst ratings of any provider of gaming feeds in the world right now and a legal nightmare with the court actions against them.



LewdPrincess #27 Posted Aug 14 2017 - 23:01

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.

 



riff_ #28 Posted Aug 14 2017 - 23:02

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View PostQuemapueblos, on Aug 14 2017 - 15:35, said:


 

 

Can I transfer servers if my ping gets worse?

We are working on a customer support plan to allow users to transfer servers. More information to follow shortly on this topic, and we will update this thread with links and details this week.

 


 


 

I am not a well versed in server "stuff" so... how would the connection be for a former NA player, playing on the EU server.   Does the distance interfere with game play?  More lag?

Thanks


 


Edited by riff_, Aug 14 2017 - 23:07.


Karvalegoff #29 Posted Aug 14 2017 - 23:02

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Where is the central server located?, seems like a massive glaring oversight to not mention that.

Vauntin #30 Posted Aug 14 2017 - 23:07

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Why not just give South America it's own server? Lag issues solved.

stussy #31 Posted Aug 14 2017 - 23:10

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View PostKarvalegoff, on Aug 14 2017 - 16:02, said:

Where is the central server located?, seems like a massive glaring oversight to not mention that.

 

in central 'MURKA.

Winterpeger #32 Posted Aug 14 2017 - 23:17

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View PostVauntin, on Aug 14 2017 - 16:07, said:

Why not just give South America it's own server? Lag issues solved.

 

and you can provide stats that prove the SA players are the ones causing the lag?   :teethhappy:

 

 



MountainLion1 #33 Posted Aug 14 2017 - 23:18

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Where will the new server be located at?

Mudman24 #34 Posted Aug 14 2017 - 23:22

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View PostKarvalegoff, on Aug 14 2017 - 16:02, said:

Where is the central server located?, seems like a massive glaring oversight to not mention that.

This. Shocked that it wasn't in the main post actually. 



riff_ #35 Posted Aug 14 2017 - 23:26

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View PostKarvalegoff, on Aug 14 2017 - 17:02, said:

Where is the central server located?, seems like a massive glaring oversight to not mention that.

 


 

If it is going to happen in two days, you would believe that WG and Q would know.  :)



Mudman24 #36 Posted Aug 14 2017 - 23:28

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Yoott is watching this thread, maybe he can tell us where it is.

CrazzyStreaker #37 Posted Aug 14 2017 - 23:29

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View Postriff_, on Aug 14 2017 - 16:26, said:

 


 

If it is going to happen in two days, you would believe that WG and Q would know.  :)

 

They may still be closing their eyes and tossing darts at the map, so the final location has not been decided yet lol .

gpc_4 #38 Posted Aug 14 2017 - 23:33

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Does the location really matter? It's all just a series of tubes anyway.

Seriously though, I don't know the current location of NA West or NA East, but play on East because it is always busier.

Finally, if there will be only one server does it need to be called NA Central? How about just NA? Or, since South and Central America are also involved...America ('Murica).


Edited by gpc_4, Aug 14 2017 - 23:34.


riff_ #39 Posted Aug 14 2017 - 23:35

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View PostCrazzyStreaker, on Aug 14 2017 - 17:29, said:

 

They may still be closing their eyes and tossing darts at the map, so the final location has not been decided yet lol .

 

lol

I do that in the KV 2.  I just fire across the map hoping to hit something.



riff_ #40 Posted Aug 14 2017 - 23:38

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View Postgpc_4, on Aug 14 2017 - 17:33, said:

Does the location really matter? It's all just a series of tubes anyway.

Seriously though, I don't know the current location of NA West or NA East, but play on East because it is always busier.

Finally, if there will be only one server does it need to be called NA Central? How about just NA? Or, since South and Central America are also involved...America ('Murica).

 


 

It matters because if we were not asking about where it is going to be, we would be asking other questions.  Questions WG does not want us to ask. :hiding:






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