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Issues with Final Compensation for Chat and Contact List Issues


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Quemapueblos #1 Posted Sep 06 2017 - 00:38

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Hi folks,

 

There was a technical issue with the final payouts for the Chat and Contact List Issues details here.

The support team attempted to restart the invoice after the problem occurred over the weekend but it failed a second time and some players received 3 days of premium time instead of the correct package. We are working to sort out the issue before the end of this week and we apologize for any inconvenience. 

 

TLDR; We had tech issues this weekend. Stay tuned for the final packages to be credited out before the end of this week



Xeraux #2 Posted Sep 06 2017 - 00:40

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How about the MOE issues?

Scorpiany #3 Posted Sep 06 2017 - 00:41

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*
POPULAR

So you had technical issues providing compensation for technical issues that you were unable to fix for 4 months?

 

Right...



HowitzerBlitzer #4 Posted Sep 06 2017 - 00:41

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I've never had chat or contacts list issues... but thanks?

nekojima #5 Posted Sep 06 2017 - 00:46

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Are you saying the chat server issue is fixed? Because it went down again Sunday and last night for some of us in my clan at the same time. Not for long, but some players were in missing from clan chat, but showing on clan list at the bottom of friends' list as in game and playing at the time (red marker).

 



rich73 #6 Posted Sep 06 2017 - 00:50

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View PostQuemapueblos, on Sep 05 2017 - 15:38, said:

Hi folks,

 

There was a technical issue with the final payouts for the Chat and Contact List Issues details here.

The support team attempted to restart the invoice after the problem occurred over the weekend but it failed a second time and some players received 3 days of premium time instead of the correct package. We are working to sort out the issue before the end of this week and we apologize for any inconvenience. 

 

TLDR; We had tech issues this weekend. Stay tuned for the final packages to be credited out before the end of this week

 

Why would you have a final payout when it still isnt fixed?My blacklist isnt working again after it was fixed by patch.You guys got to quit being in such a hurry to claim things are fixed when your record is so bad in these matters.Its really hard to understand what is going on in your minds as the consensus is the game is run by flakes.As an example,I had issue where bonds were not paying out for over 00 xp as told to us in patch notes and upon asking support about this,they told me we could only get bonds in ranked or grand battles.I sent them the notes and another person from support told me the same thing.When I sent them screenshot of me getting bonds in random,all they did was send me the record of all the times I got bonds and didnt address my 1st question.So see if you can start new and not be so flaky.Here is my correspondence.     James Lawson 

Hi rich73,

Thank you for contacting Wargaming Support!

As what my colleague have said, "Bonds" are only rewarded to players during the "Ranked Battle" season and the previous season has ended last July 5. This is also available in the new "Grand Battle" 30 vs 30 mode which will be available in open beta on August 29. This is the reason why you're not able to see "Bonds" or "Bonds Earned" on your Battle Results currently.

I hope this clear things up.

Have a wonderful day ahead.

Best regards,

James Lawson



SilverEaglewing #7 Posted Sep 06 2017 - 00:50

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Get marks unlocked I gotta know how goos I'm playing my t20 with derp.

RickPatton #8 Posted Sep 06 2017 - 00:52

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Thanks for the update.   Pop up showed x3 being credited instead of x10.  

OctavariumDT8 #9 Posted Sep 06 2017 - 01:02

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View PostScorpiany, on Sep 06 2017 - 01:41, said:

So you had technical issues providing compensation for technical issues that you were unable to fix for 4 months?

 

Right...

 

 

 

OK.... Seriously....

 

Spoiler

 



Nudnick #10 Posted Sep 06 2017 - 01:07

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This is now World of Technical Issues.

xrays_ #11 Posted Sep 06 2017 - 01:30

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View PostScorpiany, on Sep 05 2017 - 18:41, said:

So you had technical issues providing compensation for technical issues that you were unable to fix for 4 months?

 

Right...

 

Absolutely hilarious... WarGaming should be crying in their pillows (filled with cash, of course) at night because they are so embarrassed.

 

x.



KaiserWilhelmShatner #12 Posted Sep 06 2017 - 01:39

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View PostNudnick, on Sep 05 2017 - 16:07, said:

This is now World of Technical Issues.

 

Wargammig has 0% win rate.

_Schneller_Heinz_ #13 Posted Sep 06 2017 - 01:41

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How about all the rubber band lag because of packet loss...AGAIN!!!

Almost 60% packet loss is totally unacceptableSmile-angry.gif

Optimized-9.6.2017.PNG

Level 3 is a from wargaming contracted service provider!!!

 


Edited by _Schneller_Heinz_, Sep 06 2017 - 16:29.


Benjeeh_CA #14 Posted Sep 06 2017 - 01:44

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View Postrich73, on Sep 05 2017 - 15:50, said:

 

Why would you have a final payout when it still isnt fixed?My blacklist isnt working again after it was fixed by patch.You guys got to quit being in such a hurry to claim things are fixed when your record is so bad in these matters.Its really hard to understand what is going on in your minds as the consensus is the game is run by flakes.As an example,I had issue where bonds were not paying out for over 00 xp as told to us in patch notes and upon asking support about this,they told me we could only get bonds in ranked or grand battles.I sent them the notes and another person from support told me the same thing.When I sent them screenshot of me getting bonds in random,all they did was send me the record of all the times I got bonds and didnt address my 1st question.So see if you can start new and not be so flaky.Here is my correspondence.     James Lawson 

Hi rich73,

Thank you for contacting Wargaming Support!

As what my colleague have said, "Bonds" are only rewarded to players during the "Ranked Battle" season and the previous season has ended last July 5. This is also available in the new "Grand Battle" 30 vs 30 mode which will be available in open beta on August 29. This is the reason why you're not able to see "Bonds" or "Bonds Earned" on your Battle Results currently.

I hope this clear things up.

Have a wonderful day ahead.

Best regards,

James Lawson

If the match is tier 10 only 15 Vs 15 you earn bonds aswell based on exp earned



SchwarzenRegen #15 Posted Sep 06 2017 - 01:55

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View PostQuemapueblos, on Sep 06 2017 - 00:38, said:

Hi folks,

 

There was a technical issue with the final payouts for the Chat and Contact List Issues details here.

The support team attempted to restart the invoice after the problem occurred over the weekend but it failed a second time and some players received 3 days of premium time instead of the correct package. We are working to sort out the issue before the end of this week and we apologize for any inconvenience. 

 

TLDR; We had tech issues this weekend. Stay tuned for the final packages to be credited out before the end of this week

 

Excuse me, but how much is the Marks of Excellence DLC gonna cost? And is it gonna be sold separately or in a bundle? Id also like to know if it will be sold again in the future like the Mutant tank! Thank you

Isola_di_Fano #16 Posted Sep 06 2017 - 02:09

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Considering the new server is in Chicago, do they mean it got shot this weekend ....  is that what they mean by ''technical'' issues ?

TsarCidron #17 Posted Sep 06 2017 - 02:29

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I assume that the programmers/coders are now in unemployment lines?  Or did they get promoted?

Markd73 #18 Posted Sep 06 2017 - 03:03

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View PostScorpiany, on Sep 05 2017 - 23:41, said:

So you had technical issues providing compensation for technical issues that you were unable to fix for 4 months?

 

Right...

 

WG at their finest.

cloudwalkr #19 Posted Sep 06 2017 - 05:31

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View PostQuemapueblos, on Sep 06 2017 - 00:38, said:. 

 

TLDR; We had tech issues this weekend. Stay tuned for the final packages to be credited out before the end of this week

 

WG have "tech issues" every week and every patch.  The big surprise will be the day they do something without fking up 5 different things in the process.

dexatrin82 #20 Posted Sep 06 2017 - 07:35

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View Postcloudwalkr, on Sep 06 2017 - 05:31, said:

 

WG have "tech issues" every week and every patch.  The big surprise will be the day they do something without fking up 5 different things in the process.

 

^^^^^^^^THIS^^^^^^^




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