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Account transfer issues

account transfer issues ANZ server transfer

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The_Goblin_King #21 Posted Oct 25 2017 - 05:22

    First lieutenant

  • Players
  • 48217 battles
  • 809
  • [NZ] NZ
  • Member since:
    05-28-2011
They stuffed it up. There's a forum post about it somewhere.  Wait and they will sort it.

SturmJager21 #22 Posted Oct 25 2017 - 12:02

    Sergeant

  • Players
  • 8453 battles
  • 130
  • [AUST] AUST
  • Member since:
    05-28-2012
I got this, but hopefully it will work tomorrow. 

TinDingo #23 Posted Oct 26 2017 - 00:12

    Corporal

  • -Players-
  • 1309 battles
  • 20
  • Member since:
    12-19-2016
It's October 26th and it is still not working.

ket101 #24 Posted Oct 26 2017 - 02:37

    Major

  • Beta Testers
  • 18441 battles
  • 9,317
  • [N-O-M] N-O-M
  • Member since:
    01-10-2011

View PostTinDingo, on Oct 26 2017 - 09:12, said:

It's October 26th and it is still not working.

 

From the post on the Asia server forums: Oct 26 at 9pm AEDT (Sydney)

 

ie tonight at 9pm.



Mocchasin #25 Posted Oct 26 2017 - 11:23

    Private

  • -Players-
  • 1678 battles
  • 3
  • Member since:
    07-21-2011
Still not working and it's past 9pm now on the 26th. What am I doing wrong? Anyone had any success?

hamstersix #26 Posted Oct 26 2017 - 11:25

    Corporal

  • Players
  • 24214 battles
  • 11
  • [CAPS] CAPS
  • Member since:
    07-05-2011
Still not working for me.

berenger24 #27 Posted Oct 26 2017 - 11:26

    Private

  • Beta Testers
  • 2634 battles
  • 3
  • Member since:
    09-07-2010
Yep - still not working for me either. 9:26PM SYD/MELB time.....

Matterhorn101 #28 Posted Oct 26 2017 - 11:50

    Private

  • Players
  • 24278 battles
  • 3
  • Member since:
    03-30-2013
still not working ~~~~~

Wyzak #29 Posted Oct 26 2017 - 12:15

    Private

  • Players
  • 7449 battles
  • 4
  • Member since:
    09-15-2011
Yep, still not working. Not looking very professional at the moment.

sts54 #30 Posted Oct 26 2017 - 12:46

    First lieutenant

  • Beta Testers
  • 21454 battles
  • 845
  • Member since:
    01-16-2011
useless

SturmJager21 #31 Posted Oct 26 2017 - 12:52

    Sergeant

  • Players
  • 8453 battles
  • 130
  • [AUST] AUST
  • Member since:
    05-28-2012

Same for me. Got this response from Support:

 

Thank you for contacting Wargaming support.

We appreciate your time to address this inquiry to us. You don't have to worry we will gladly to assist you with your issue.

You may have received an email with a link to the NA transfer site. But as some of our more savvy members would have noticed, the website isn’t active yet. Unfortunately we jumped the gun and it was missing some key information, such as the fact that the transfer website will not be live until Oct 26 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York). It will remain open until Nov 6 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York).

We apologise for any confusion this may have caused, please check back at the time above to complete your transfer.

Now, to the concerns around how account transfers work and any possible ‘merge’ of multiple accounts. While we acknowledge there has been some confusion around wording originally sent in relation to possible ‘account merges’, at this stage it is not possible for us to merge NA accounts with Asia accounts due to current technology constraints.

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address.

Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.

Again thank you for contacting Wargaming support.

At heart, we are gamers supporting gamers, and we will do everything possible to resolve every issue that we can.

We do hope you will continue to enjoy playing Wargaming, see you out on the battlefield.



Mocchasin #32 Posted Oct 26 2017 - 13:22

    Private

  • -Players-
  • 1678 battles
  • 3
  • Member since:
    07-21-2011

View PostSturmJager21, on Oct 26 2017 - 12:52, said:

Same for me. Got this response from Support:

 

Thank you for contacting Wargaming support.

We appreciate your time to address this inquiry to us. You don't have to worry we will gladly to assist you with your issue.

You may have received an email with a link to the NA transfer site. But as some of our more savvy members would have noticed, the website isn’t active yet. Unfortunately we jumped the gun and it was missing some key information, such as the fact that the transfer website will not be live until Oct 26 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York). It will remain open until Nov 6 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York).

We apologise for any confusion this may have caused, please check back at the time above to complete your transfer.

Now, to the concerns around how account transfers work and any possible ‘merge’ of multiple accounts. While we acknowledge there has been some confusion around wording originally sent in relation to possible ‘account merges’, at this stage it is not possible for us to merge NA accounts with Asia accounts due to current technology constraints.

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address.

Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.

Again thank you for contacting Wargaming support.

At heart, we are gamers supporting gamers, and we will do everything possible to resolve every issue that we can.

We do hope you will continue to enjoy playing Wargaming, see you out on the battlefield.

 

It is well past this time now and it still isn't working...

Matterhorn101 #33 Posted Oct 26 2017 - 13:31

    Private

  • Players
  • 24278 battles
  • 3
  • Member since:
    03-30-2013

WOT NA sent an email with password for the transfer server. Now, it is up!!!

 

Check your email.



Wyzak #34 Posted Oct 26 2017 - 13:46

    Private

  • Players
  • 7449 battles
  • 4
  • Member since:
    09-15-2011
Just completed my transfer. I got a new email with a transfer password.

sts54 #35 Posted Oct 26 2017 - 20:23

    First lieutenant

  • Beta Testers
  • 21454 battles
  • 845
  • Member since:
    01-16-2011
Just transferred, no more 200+ ping yay! :bajan:

Mocchasin #36 Posted Oct 27 2017 - 01:03

    Private

  • -Players-
  • 1678 battles
  • 3
  • Member since:
    07-21-2011
I didn’t get a new email... what gives?

berenger24 #37 Posted Oct 27 2017 - 01:53

    Private

  • Beta Testers
  • 2634 battles
  • 3
  • Member since:
    09-07-2010
I transferred and started playing. Better pings - but my credits did not get transferred?

Burbla #38 Posted Oct 27 2017 - 06:13

    Private

  • Players
  • 18857 battles
  • 7
  • [-T-D-] -T-D-
  • Member since:
    08-07-2012

I received an email saying use this password to confirm your transfer with no link at all

 



McDeath #39 Posted Oct 27 2017 - 08:06

    Corporal

  • Beta Testers
  • 19192 battles
  • 18
  • [3PZG] 3PZG
  • Member since:
    12-13-2010

Still not working for me

 



Azurfix #40 Posted Oct 30 2017 - 04:14

    Private

  • Players
  • 21385 battles
  • 9
  • Member since:
    08-13-2011
Not working for me either. No been over 4 days





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