Jump to content


PSA/News: Transfer Email


  • Please log in to reply
5 replies to this topic

wrwsadv #1 Posted Oct 24 2017 - 09:20

    First lieutenant

  • -Players-
  • 9795 battles
  • 910
  • Member since:
    02-23-2015

This was a post made on the Asia server regarding the transfer email and link that isn't working. The thread can be found here:
http://forum.worldof...57#entry1681457

 

Hi everyone,

 

This morning you may have received an email with a link to the NA transfer site. But as some of our more savvy members would have noticed, the website isn’t active yet. Unfortunately we jumped the gun and it was missing some key information, such as the fact that the transfer website will not be live until Oct 26 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York). It will remain open until Nov 6 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York).

 

We apologise for any confusion this may have caused, please check back at the time above to complete your transfer.

 

Now, to the concerns around how account transfers work and any possible ‘merge’ of multiple accounts. While we acknowledge there has been some confusion around wording originally sent in relation to possible ‘account merges’, at this stage it is not possible for us to merge NA accounts with Asia accounts due to current technology constraints.

 

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address. Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

 

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

 

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.   

 

Thanks,

Wargaming ANZ

 

So yeah, no account merges. Get [edited]. 


Edited by wrwsadv, Oct 24 2017 - 09:21.


Izuzu #2 Posted Oct 24 2017 - 09:36

    Private

  • Players
  • 12918 battles
  • 2
  • [TH0R] TH0R
  • Member since:
    03-19-2012

View Postwrwsadv, on Oct 24 2017 - 08:20, said:

This was a post made on the Asia server regarding the transfer email and link that isn't working. The thread can be found here:
http://forum.worldof...57#entry1681457

 

Hi everyone,

 

This morning you may have received an email with a link to the NA transfer site. But as some of our more savvy members would have noticed, the website isn’t active yet. Unfortunately we jumped the gun and it was missing some key information, such as the fact that the transfer website will not be live until Oct 26 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York). It will remain open until Nov 6 at 9pm AEDT (Sydney)/ 3am PDT (California)/6am EST (New York).

 

We apologise for any confusion this may have caused, please check back at the time above to complete your transfer.

 

Now, to the concerns around how account transfers work and any possible ‘merge’ of multiple accounts. While we acknowledge there has been some confusion around wording originally sent in relation to possible ‘account merges’, at this stage it is not possible for us to merge NA accounts with Asia accounts due to current technology constraints.

 

If you register your NA account to be transferred to the Asia server, it will not be merged with your Asia account. In order to get your NA account transferred over to the Asia server, you will need separate email addresses for each account. If your Asia and NA accounts are currently on different email addresses, you should be fine to go. If they use the same email address you will need to create a new email address for the NA account to link to. Our system will not allow you to link two accounts to one email address. Once the website is active and you are logged in with your current NA account, you enter the desired email address for the account to be linked to.

 

We understand some of you strongly wish to merge accounts and while we can’t currently offer that, we are actively looking into how to make it possible. However please note there is currently no available timeframe for when this might be completed.

 

The final looming question is what will be transferred over and will any profile data be lost during that process. The good news here is that everything in your NA account will be copied over as it was to your new Asia account. Premium tanks, crew XP, player XP, premium time – the lot. It will all be there in your Asia account like it was in your NA account.   

 

Thanks,

Wargaming ANZ

 

So yeah, no account merges. Get [edited]. 

 

Agree completely with your final sentiment. Really appreciate this misinformation there WG. I am so glad I bought $400 worth of tanks and gold to set the account up in the belief that they would be available on my new, MERGED account. At least you won't EVER have to worry about me spending another cent on your game. GJ, excellent customer service. Top notch.

HI_FIVE #3 Posted Oct 24 2017 - 09:49

    Major

  • Players
  • 43743 battles
  • 3,030
  • [UQ] UQ
  • Member since:
    05-29-2012

View PostIzuzu, on Oct 24 2017 - 04:36, said:

 

Agree completely with your final sentiment. Really appreciate this misinformation there WG. I am so glad I bought $400 worth of tanks and gold to set the account up in the belief that they would be available on my new, MERGED account. At least you won't EVER have to worry about me spending another cent on your game. GJ, excellent customer service. Top notch.

 

Facepalm and shakes head

TinDingo #4 Posted Oct 24 2017 - 11:57

    Corporal

  • -Players-
  • 1309 battles
  • 20
  • Member since:
    12-19-2016
WG is really good and making games and making money - but they are f****** hopeless at providing good customer service.

Mondochiwan #5 Posted Oct 24 2017 - 15:01

    Sergeant

  • Players
  • 10744 battles
  • 161
  • [101RM] 101RM
  • Member since:
    01-31-2013

An alternative to merging would be to delete the existing account on the destination server, transfer the account, and then refund to the newly transferred account the gold value of any premium tanks, premium time and the credits value of the tech tree tanks in the garage.

 

Voila. Accounts "merged". Or close enough anyway. The fact that they won't even offer this option is a pure f&%$ you to their customers.



Centurion_LXIV #6 Posted Oct 31 2017 - 04:45

    Corporal

  • Players
  • 117 battles
  • 29
  • Member since:
    11-18-2011

This is a post on the ASIA website with another option to transfer

 

http://forum.worldof...26#entry1684026






1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users