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Server Transfers from NA->EU


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Festthedestroyer #1 Posted Dec 18 2017 - 11:42

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Hi

 

Any more news on whether a server transfer from NA to EU is going to happen? I only ask because playing with incredibly high ping and ridiculous packet loss since the merge gets incredibly frustrating. I would start again but all that progress and the premium tanks I have bought will be for nothing. I don't think its fair that when opening up the EU page tells you that the NA is better suited to my location but when I look at the ping on EU its about 100ms better, the premium shop is cheaper(excluding the Xmas boxes), the tournaments are closer to my timezone(I'm South African)...it just doesn't make sense that you would lead us to NA when clearly it is better for us on EU

 

Kind regards

Festy


Edited by Festthedestroyer, Dec 18 2017 - 11:47.


kebab6597 #2 Posted Dec 18 2017 - 12:01

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Nothing more yet it will likely be the new year before we hear anything else about it, they are just finishing the last of the SEA transfers and said they would look into EU transfers once that was completed so lets hope they keep their word and we do get the opportunity to transfer in the next couple of months 

Festthedestroyer #3 Posted Dec 18 2017 - 12:07

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Thanks for the reply mate. This is really frustrating as I would like to play on EU and I finally convince myself to do it and then they come with a glimmer of hope keeping me from actually moving. I'm so tempted to just cut my losses and start fresh. Just sucks with the progress I have made all gone for nothing.

FighterAce #4 Posted Dec 18 2017 - 22:30

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Same here man. I was going to buy a bunch of boxes this year too and hopefully get another tier8 premium. However it doesn't seem like I'll even get a chance to do any of the missions. I was playing a little bit on the test server and the EU server lately, got used to low latency again. Now when I log in onto the NA server I'm literally motion sick from the lag.

 

Its their own loss for treating us like this. I'll just look for another company to spend my money on. A company that is more transparent, devs that are open to player feedback and resolve issues in a reasonable time. A company like Digital Extremes.

 

They actually made a really interesting write up about player interaction with the dev team. WG community managers should really read this, heaven forbid they learn something and improve from it


Edited by FighterAce, Dec 18 2017 - 22:33.


DDemon #5 Posted Dec 19 2017 - 00:39

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I'm thinking they want us to buy some of the Xmas specials out of the premium shop before they move us. (if they ever will.) So I'm expecting them to consider starting to move us about 3 months into 2018, the actual transfer will take an expected 3 months, so I would say halfway 2018 you'll be playing on the EU server. That is IF you get moved at all, a lot of people seem to have been 'forgotten' when they did the move to the asian server, so don't get your hopes up.

 

Yes, I do realize I am being very pessimistic, but it's been months since they promised the transfer, and they haven't given us a peep on what's going on.



ToastyHere #6 Posted Dec 29 2017 - 12:15

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It's kinda crazy that server transfers have never been a thing for this game.

pippo_99_ #7 Posted Dec 30 2017 - 09:38

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Yesterday I sent a ticket. Here is the answer

 

Dear Tanker,

Thanks for contacting Wargaming Support!

We appreciate your time on sending this ticket, we understand that you are requesting for transfer from NA server to EU server. Don't worry we will assist you with your concern. However, at the moment we don't have NA to EU transfer available.

We're sorry we're unable to begin transfers to the EU server at this time. We hope to begin in the near future so we apologize for any inconvenience while we organize this event.

Once the transfer program is ready, you'll be able to find more information on our forums as well as the World of Tanks web portal, here.

Thank you for contacting Wargaming and have a great day!

Best Regards,

Christian Atkins
Wargaming America Support



DDemon #8 Posted Dec 30 2017 - 16:50

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View Postpippo_99_, on Dec 30 2017 - 09:38, said:

Yesterday I sent a ticket. Here is the answer

 

Dear Tanker,

Thanks for contacting Wargaming Support!

We appreciate your time on sending this ticket, we understand that you are requesting for transfer from NA server to EU server. Don't worry we will assist you with your concern. However, at the moment we don't have NA to EU transfer available.

We're sorry we're unable to begin transfers to the EU server at this time. We hope to begin in the near future so we apologize for any inconvenience while we organize this event.

Once the transfer program is ready, you'll be able to find more information on our forums as well as the World of Tanks web portal, here.

Thank you for contacting Wargaming and have a great day!

Best Regards,

Christian Atkins
Wargaming America Support

 

When 4 months clearly isn't enough to facilitate something this simple and asked for, making some of your customers unable to play during this time, it might be time to completely replace the staff responsible for managing this.

SnowPanzer #9 Posted Jan 21 2018 - 07:10

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We are all still waiting.

CroFila #10 Posted Jan 29 2018 - 21:10

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Still waiting.........

Shardmind #11 Posted Jan 30 2018 - 01:55

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I'd gotten a little excited when I heard WG was opening up transfers from NA to EU, but I guess from these sort of threads, it's put on indefinite delay?

Kanenas #12 Posted Feb 04 2018 - 23:22

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Still waiting

General_Khan_ #13 Posted Feb 05 2018 - 16:10

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I've been waiting for a few years now, been playing with 300+ ping, i've moved to a better location and better internet now but only to be surprised with server merge, now ping is a bit better, but takes a few seconds to unleash the red lag at me right after i press 'W'. Have to take into account both, the enemy plus the red lag when playing the game.

       If only one could login to any server at login time! :(


Edited by General_Khan_, Feb 05 2018 - 16:20.


FEAR98 #14 Posted Feb 05 2018 - 18:11

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I've been waiting for years.

BloodyIdiot #15 Posted Feb 06 2018 - 00:15

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I've been waiting for bloody ages ... can't wait until they implement this finally.

fishn #16 Posted Feb 07 2018 - 11:28

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asked them more then 6 years ago to transfer my acc from NA to EU ....

still waiting ......... same story each time ...

when shels go out of the retrickle  you know something is wrong :o



kebab6597 #17 Posted Feb 07 2018 - 11:54

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View Postkebab6597, on Dec 18 2017 - 11:01, said:

Nothing more yet it will likely be the new year before we hear anything else about it, they are just finishing the last of the SEA transfers and said they would look into EU transfers once that was completed so lets hope they keep their word and we do get the opportunity to transfer in the next couple of months 

 

2 Months into the New Year now and still no word about transfers this is starting to feel like 2013/14 all over again when the promised roaming was swept under the carpet without a word

Tahllol #18 Posted Feb 07 2018 - 14:53

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View PostDDemon, on Dec 30 2017 - 16:50, said:

 

When 4 months clearly isn't enough to facilitate something this simple and asked for, making some of your customers unable to play during this time, it might be time to completely replace the staff responsible for managing this.

 

Actually its called work and doing something for people that can just move over and create a new account. Why? Because YOU MADE THE CHOICE to play on the NA server is not WG fault or problem to move you. Things get put in que to get done and your move isn't a priority to push other things down the list. 

DDemon #19 Posted Feb 07 2018 - 19:22

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View PostTahllol, on Feb 07 2018 - 14:53, said:

 

Actually its called work and doing something for people that can just move over and create a new account. Why? Because YOU MADE THE CHOICE to play on the NA server is not WG fault or problem to move you. Things get put in que to get done and your move isn't a priority to push other things down the list. 

 

Clearly you don't work in customer service. If a company tells you they are going to do something, they should do it, not delay it forever and (probably) cancel it.

 

Also, before the merge, everything was working perfectly, ping was acceptable and there was no packet loss. Also, if you think people are going to leave years worth of progress and just start over on a new server, just because some WGNA employees lack the motivation to copy paste a database over, you're sorely mistaken.

 

Any other competent company would jump at the opportunity to retain a customer that has spent time and money on their game, even if he, she or it won't be using the services in their region.

 

Keep in mind that, some of the players here, initially got here due to the recommendation of WGNA, telling them it was the best location based on their ping. But hey, whatever right?



H3llCat_ #20 Posted Feb 18 2018 - 07:57

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Whatt?!

wg says

"

Greetings Exoseel66,

Thank you for contacting Wargaming Support!

I understand that you want to transfer your account.

Unfortunately, it is not possible to transfer your account to another server. The offer made was already over last November, and we apologize as we won't be able to transfer another batch of players.

You are more than welcome to play on the EU server if the preferences suit your location."

 

when it happened? 






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