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I have asked support 5 times to move my account from NA to SEA and it never happened?


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acumen #1 Posted Jan 22 2018 - 11:04

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When I submit a ticket all I get from them is bare with us we will get to you soon. This has been going on for months. Anyone else had this problem?

Huey_Long #2 Posted Jan 22 2018 - 11:25

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Kinda sucks. But isn't sending them like 5 things to support just get you placed back at the bottom?  Each time gets you pushed lower in the queue because you're creating a "new" ticket.

madgiecool #3 Posted Jan 22 2018 - 11:52

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I'm confident that the only way to get a  server change is when the event is on.

 

the last and (i believe) final NA to ASIA server change was a few months ago.  It was a horrid experience.  

 

Spoiler

 

 



SnowPanzer #4 Posted Jan 22 2018 - 12:08

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With all of this I wonder how the EU one they promised with go

VooDooKobra #5 Posted Jan 22 2018 - 12:49

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from what i have been seeing the main issue is on the EU side with their admins not wanting transfers from NA

GeorgePreddy #6 Posted Jan 22 2018 - 14:19

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"bear", not "bare"

DDemon #7 Posted Jan 22 2018 - 17:26

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View PostVooDooKobra, on Jan 22 2018 - 12:49, said:

from what i have been seeing the main issue is on the EU side with their admins not wanting transfers from NA

 

If this was the case they would have informed us on these forums already. As it stands there's not a peep from WGNA about the status of the EU transfer.

 

When asked in a ticket by multiple people, all they get is "We're working on it." for the past 4 months. (or 5? lost count.)



FighterAce #8 Posted Jan 22 2018 - 20:25

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All of this has happened before, and all of this will happen again.

 

Unless WG finally does the correct thing and makes server transfers a permanent paid service, with no time gate [edited]like this. Unnecessary pressure on staff to complete the task on time, and on players to apply by the set deadline.

 

This is seriously making me reconsider applying for EU transfer if it even happens. I might move to the US before then, who knows.



acumen #9 Posted Jan 22 2018 - 22:33

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OH well not playing is my other option I guess.

Springfield_Fats #10 Posted Jun 19 2018 - 02:38

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This happened to me as well. I checked at every stage that I was doing it properly, only to not get transferred and be told it was my fault.

acumen #11 Posted Jun 19 2018 - 03:12

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View PostSpringfield_Fats, on Jun 19 2018 - 01:38, said:

This happened to me as well. I checked at every stage that I was doing it properly, only to not get transferred and be told it was my fault.

 

I guess they don't need our money. Haven't played since they moved the NA servers.




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