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Dumb goof - ordered from EU site by mistake


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Karmadharma #1 Posted Feb 13 2018 - 09:13

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Not knowing any different, I ordered the T-14 special package from the EU WoT site thinking it would be just like ordering from the NA site. Wrong! When nothing arrived in my account, I checked the support FAQ's and found out that this is a no-no. Fortunately, there is a policy to give refunds if the "goods" are unused. Since I do not and have never logged on to the EU server, it should be refundable to me. Anyway, I sent them a ticket about it and we'll see if they refund my PayPal account. So a word to the wise, if you're new like me and fell for the ads on the Test Server start page, now you know better.

kebab6597 #2 Posted Feb 13 2018 - 10:10

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You will get it back without an issue they are pretty good like that as long as you don,t use it

Karmadharma #3 Posted Feb 13 2018 - 10:18

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I haven't used anything because I never received anything - not on the US server where I play. I've never logged on to any other server besides the Test server for 1.0 Beta. So I have fingers crossed. Too bad, because I would have really liked to have that T14 and the special package. Silly of them to release it exclusively in Europe.

ClutchPin #4 Posted Feb 13 2018 - 12:34

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T14 is fun little tank. Practice patience it should reappear on the NA  server eventually. Now if only they would sell the PzII-J....

Dead_Zombie #5 Posted Feb 13 2018 - 13:17

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I'm shocked some body actually read the start page

rich73 #6 Posted Feb 13 2018 - 14:14

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View PostGelsomino_Pasqualino, on Feb 13 2018 - 00:13, said:

Not knowing any different, I ordered the T-14 special package from the EU WoT site thinking it would be just like ordering from the NA site. Wrong! When nothing arrived in my account, I checked the support FAQ's and found out that this is a no-no. Fortunately, there is a policy to give refunds if the "goods" are unused. Since I do not and have never logged on to the EU server, it should be refundable to me. Anyway, I sent them a ticket about it and we'll see if they refund my PayPal account. So a word to the wise, if you're new like me and fell for the ads on the Test Server start page, now you know better.

 

How would they let you order without an eu id??Taking your money,W G is lax as h ell I see...lol 

Duke_Nuke_Em_Cammando #7 Posted Feb 13 2018 - 15:27

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View PostClutchPin, on Feb 13 2018 - 11:34, said:

T14 is fun little tank. Practice patience it should reappear on the NA  server eventually. Now if only they would sell the PzII-J....

 

​ill totally get it

Karmadharma #8 Posted Feb 13 2018 - 17:26

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View Postrich73, on Feb 13 2018 - 05:14, said:

 

How would they let you order without an eu id??Taking your money,W G is lax as h ell I see...lol 

 

I clicked the ad link on the test server opening page because the T14 sounded cool. Then I was offered the option to buy, in US dollars. My ID automatically let me into the EU site just like the US site. That's how I got there and yes, it does seem like they open the EU store to US accounts.

the_Deadly_Bulb #9 Posted Feb 13 2018 - 19:04

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View PostGelsomino_Pasqualino, on Feb 13 2018 - 08:26, said:

 

I clicked the ad link on the test server opening page because the T14 sounded cool. Then I was offered the option to buy, in US dollars. My ID automatically let me into the EU site just like the US site. That's how I got there and yes, it does seem like they open the EU store to US accounts.

 

Easy misunderstanding.

Glad you got it all sorted. :great:

 

If I see that tank go on sale I'll make sure you know.



Karmadharma #10 Posted Feb 13 2018 - 22:04

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Thanks, Bulb, appreciate that. BTW, 12 hours gone by and still no response from the EU Support folks. I reported this in the AM their time and they've had a full work day to look at it but no response yet. Perhaps they're a bit behind, we'll see.

dunniteowl #11 Posted Feb 14 2018 - 15:43

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When it comes to refunds, they are not too fast, I hear.  It'll take a couple days, probably.  You will get it back, though, no worries there.

 

Yes, PSA:  Make sure you are in the NA store BEFORE you open your wallet!



Karmadharma #12 Posted Feb 15 2018 - 10:56

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View Postdunniteowl, on Feb 14 2018 - 06:43, said:

When it comes to refunds, they are not too fast, I hear.  It'll take a couple days, probably.  You will get it back, though, no worries there.

 

Yes, PSA:  Make sure you are in the NA store BEFORE you open your wallet!

 

Thanks for the info. I was beginning to sweat because it's been 2 full days with no response from them, even though I've followed up twice. I think that in Europe customer service is not always seen the same way as it is here in the US (with most vendors but definitely not all.)




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