Jump to content


When Support Gives you the Metal Shaft During Operation Arm's Race

arms race campaign wg support

  • Please log in to reply
13 replies to this topic

liamcraig1245 #1 Posted Jun 02 2018 - 19:40

    First lieutenant

  • Players
  • 32563 battles
  • 545
  • [LOAD] LOAD
  • Member since:
    02-23-2011

Hey all,

 

Just wanted to post some screenshots of a recent conversation I had with support. This is incredibly frustrating because I was awarded the wrong technology with a 25k fame point investment and Wargaming will do nothing to rectify the situation, which is ridiculous. I was given +100% to "Clan Fame Points from Provinces" instead of +100% to "Clan Fame Points in Battles". Since I do not forsee my clan being able to hold any land on the advanced, and certainly not the elite front, this technology is completely useless and ruins my clans chances to compete in this event. Although I do recognize their is a small chance I just researched the wrong technology, I always make sure to check 2-3 times before making any decision regarding technologies during campaigns and this is the fourth campaign I've run. Regardless the way support handled this issue is pretty ridiculous.

 

Their support first claims that due to technical limitations on their end they cannot do anything to reverse fame point invested into research. They then claim later that shortly thereafter that they can reverse technology investments if they are the result of a technical issue, but claim that being given the wrong technology is not an issue so I am crap out of luck. All names, except my own, have been crossed out to avoid any name and shame. See screenshots below. 

 

 

 

 

Best,

Liamcraig1245


Edited by liamcraig1245, Jun 02 2018 - 19:45.


The_Iron_Bullet #2 Posted Jun 02 2018 - 19:50

    Sergeant

  • -Players-
  • 15174 battles
  • 171
  • [ARKAM] ARKAM
  • Member since:
    08-28-2014
So did you accidentally research something else; or did you research something you did want, and the game gave you something instead? 

liamcraig1245 #3 Posted Jun 02 2018 - 19:53

    First lieutenant

  • Players
  • 32563 battles
  • 545
  • [LOAD] LOAD
  • Member since:
    02-23-2011

View PostThe_Iron_Bullet, on Jun 02 2018 - 19:50, said:

So did you accidentally research something else; or did you research something you did want, and the game gave you something instead? 

 

I researched "Clan Fame Points in Battle" and was given "Clan Fame Points from Provinces," so it was the second one. But yeah, if this was on me I'd recognize it immediately and not be super salty, but since it isn't I am pretty upset.

The_Iron_Bullet #4 Posted Jun 02 2018 - 19:57

    Sergeant

  • -Players-
  • 15174 battles
  • 171
  • [ARKAM] ARKAM
  • Member since:
    08-28-2014
Thats very unfortunate, you would think it would be a quick fix. Or maybe they had to freeze the map to exchange your Points, and didn't want to stretch the campaign time.

madxbrad13 #5 Posted Jun 02 2018 - 20:10

    Sergeant

  • Players
  • 21667 battles
  • 138
  • [LOAD] LOAD
  • Member since:
    02-25-2011
rip 

SparkyGT #6 Posted Jun 02 2018 - 20:18

    Major

  • Players
  • 44270 battles
  • 4,037
  • [-NHL-] -NHL-
  • Member since:
    02-05-2012
I Noticed sometimes the page was glitchy when doing the research, not sure if the page was loading or wth.

liamcraig1245 #7 Posted Jun 02 2018 - 20:45

    First lieutenant

  • Players
  • 32563 battles
  • 545
  • [LOAD] LOAD
  • Member since:
    02-23-2011
Yeah is pretty ridiculous they won't reverse it and lie about having the ability to even reverse it in the first place.

P0NYTANK #8 Posted Jun 02 2018 - 20:50

    Sergeant

  • Players
  • 36430 battles
  • 171
  • [GOONZ] GOONZ
  • Member since:
    07-31-2013
Wow its like talk with Cleverbot XD

dominator_98 #9 Posted Jun 02 2018 - 21:36

    Major

  • -Players-
  • 18950 battles
  • 3,110
  • [NUFFS] NUFFS
  • Member since:
    12-08-2014
Amazon Echo could have written helpful responses better than this guy.

dmb47 #10 Posted Jun 02 2018 - 21:43

    Corporal

  • -Players-
  • 35679 battles
  • 38
  • [SIDE] SIDE
  • Member since:
    04-19-2014
I have had 4 tickets over 5 years....1 issue was my fault, the other 3 were from WG "losing" info when they dropped a patch or the patch not being implemented correctly.  The issue that was my fault( I could easily argue it was there problem) I had my credit issuer on my side.  Fixed in 2 days.  The times THEY screwed up stuff with broken patches and getting it resolved in my favor--0.  The first time I literally spent hours running all kinds of logs and stuff to get them(during the T10 new light patch)--the 80K elite XP on my T8 German light---POOF.....IS to ISM switch---no ISM....POOF--so hey , run us a bunch of logs and and stuff and hey, we will FIFY.....NOPE--did not happen...Last one was a "free" taking equipment off in WOWS---sell 2 ships, get dunned 200 gold---POOF......The Cheiftain was supposedly looking into that one....

liamcraig1245 #11 Posted Jun 02 2018 - 23:47

    First lieutenant

  • Players
  • 32563 battles
  • 545
  • [LOAD] LOAD
  • Member since:
    02-23-2011
Yeah nice to know they care about their players that show up everyday and spend tons of money on the game.

_Promote_Synergy_ #12 Posted Jun 04 2018 - 21:14

    First lieutenant

  • Players
  • 15260 battles
  • 544
  • [VILIN] VILIN
  • Member since:
    09-30-2013
That is the name of the game. You made a mistake by the sounds of it so you will have to own up to it.

StainlessRat #13 Posted Jun 05 2018 - 12:25

    Corporal

  • Players
  • 32419 battles
  • 50
  • [D-DAY] D-DAY
  • Member since:
    07-18-2013
Perhaps in the future wg should consider letting these purchases cycle on turns like everything else.  Even cashing in points takes a turn cycle since you’re pulled of the map. No reason buying a bonus should be any different.

Whatever the reason how it happened sorry it happened and can’t be corrected.

liamcraig1245 #14 Posted Jun 06 2018 - 12:43

    First lieutenant

  • Players
  • 32563 battles
  • 545
  • [LOAD] LOAD
  • Member since:
    02-23-2011

View Post_Promote_Synergy_, on Jun 04 2018 - 21:14, said:

That is the name of the game. You made a mistake by the sounds of it so you will have to own up to it.

 

If I made the mistake I would own up to it, but there were at least two other clans, claws being one, that had the exact same issue. And wargaming described this exact issue as something to be fixed during their campaign hot fix.




1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users