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Hard drive wiped out, can't access account, ticket system error


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Nicholasrevenge #1 Posted Jul 10 2018 - 01:56

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  • 0 battles
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  • Member since:
    07-08-2018

I've had a WOT account for 8 years now, and about 2 weeks ago my hard drive died and ate everything. I've installed a new hard drive, but my email is old and I can't get into it, can't get into WOT.

I created this account as a temporary one to try to recover the original one, and when I go to submit a ticket it says there is an error and the system is temporarily unavailable.

I have plenty of information matching the account, pictures of some of my best battle results, etc.

Need a little help please.



Ndtm #2 Posted Jul 10 2018 - 02:00

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  • Players
  • 17375 battles
  • 3,977
  • Member since:
    05-01-2012
Eh.. well, just to make sure, you're on the right region right?

Nicholasrevenge #3 Posted Jul 10 2018 - 02:11

    Private

  • -Players-
  • 0 battles
  • 2
  • Member since:
    07-08-2018

I just tried again and the ticket submitted(on my work computer). I'm wondering if I got hacked, because I tried to recover my email and none of the hints or questions worked, and they were pretty easy for me to remember.

I'll update once I get a reply on the ticket.



dominator_98 #4 Posted Jul 10 2018 - 03:04

    Major

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  • 19090 battles
  • 3,313
  • [NUFFS] NUFFS
  • Member since:
    12-08-2014

If you didn’t change your login info you should be able to use the account on any device that has the current version of WoT properly installed. I can’t see how a mechanical failure could keep you from being able to log onto the game or website.

 

That’s assuming your account was for the NA server and you redownloaded the NA client.



Vardeman #5 Posted Jul 10 2018 - 03:13

    Staff sergeant

  • Players
  • 42363 battles
  • 433
  • [56TH] 56TH
  • Member since:
    11-26-2011
Good luck, OP.

SenaKashiwazaki #6 Posted Jul 10 2018 - 04:00

    Major

  • -Players-
  • 16335 battles
  • 2,086
  • [-L-L-] -L-L-
  • Member since:
    06-09-2015
Good luck.... Hope you get your account back! :)

heavymetal1967 #7 Posted Jul 10 2018 - 04:09

    Major

  • Players
  • 63477 battles
  • 16,568
  • Member since:
    05-30-2012

OP per the previous poster as long as you remember both your email and password you should be able to login to the account and forum for that matter.  If you had the password "remembered me" and don't remember it and can't get into the email for a password reset then you're likely hosed because to change an email you need to have copies of financial transactions.  Which of course sucks if you don't have them or have always been a FTP player.

 

But there's a possible work around, especially if you were or suspect you were hacked.  See the last support article as it doesn't mention the three proofs of transactions.

 

https://na.wargaming.net/support/en/products/wot/article/19381/

 

https://na.wargaming.net/support/en/products/wot/article/19375/

 

https://na.wargaming.net/support/en/products/wot/article/19435/

 

Good luck.

 

 


Edited by heavymetal1967, Jul 10 2018 - 04:11.





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