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Wargaming please remember to respect your customers


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StephenCorelli #1 Posted Jul 23 2018 - 19:08

    Corporal

  • -Players-
  • 13865 battles
  • 14
  • Member since:
    10-10-2017

i just played in a 1v1 tournament, it was fun, but wargaming never posted the standings, pairings, or results. 2 days later, I have no idea what place to got, some nice I scored 16 or 17 out of 19 in bracket 4. No idea how other people did, and no idea if the tournament was even worth playing in.

 

i also got 3rd place in the 7v7 last Saturday, and still no rewards (I was supposed to get some boosters)

 

really dissapointed gain in the fact that you guys don’t follow through with your promises to your customers...

 

mainly upset because i took this time out of a busy clan wars afternoon, and I could have been playing with my clan (much more enjoyable/rewarding).

 

ok I’m finished ranting.

 

i really do enjoy this game, and would enjoy it thouroughly if the customer service stepped up a notch

 

 

 



DomoSapien #2 Posted Jul 23 2018 - 19:11

    Community Coordinator

  • -Players-
  • 14991 battles
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  • [WGA] WGA
  • Member since:
    12-28-2012
Hi there, 

Please send me a PM and I'll look into both issues.

I'm currently investigating why the brackets didn't auto-post, and I will follow up on your payout for the previous week's tournament. That payout went out already so I'm happy to track down your boosters.

EDIT: Actually, just fixed the issue with the portal. The brackets and results are now visible.

Please send me that PM about your prize for last week, though!

Edited by DomoSapien, Jul 23 2018 - 19:13.


xDroppinPlates #3 Posted Jul 23 2018 - 19:23

    Sergeant

  • Players
  • 29066 battles
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  • Member since:
    09-12-2013

View PostDomoSapien, on Jul 23 2018 - 13:11, said:

Hi there, 

Please send me a PM and I'll look into both issues.

I'm currently investigating why the brackets didn't auto-post, and I will follow up on your payout for the previous week's tournament. That payout went out already so I'm happy to track down your boosters.

EDIT: Actually, just fixed the issue with the portal. The brackets and results are now visible.

Please send me that PM about your prize for last week, though!

 

Only the Mastery bracket.  Challengers is still not showing.

 

Sent PM.

 

Edit:  Domo the Champion responded and had it fixed within 5 minutes.


Edited by xDroppinPlates, Jul 23 2018 - 20:14.


Gothraul #4 Posted Jul 23 2018 - 20:19

    Major

  • -Players-
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    11-17-2014

View PostDomoSapien, on Jul 23 2018 - 19:11, said:

Hi there, 

Please send me a PM and I'll look into both issues.

I'm currently investigating why the brackets didn't auto-post, and I will follow up on your payout for the previous week's tournament. That payout went out already so I'm happy to track down your boosters.

EDIT: Actually, just fixed the issue with the portal. The brackets and results are now visible.

Please send me that PM about your prize for last week, though!

 

Is there any news about Tank Rewards and when that could be returning?

StephenCorelli #5 Posted Jul 23 2018 - 20:21

    Corporal

  • -Players-
  • 13865 battles
  • 14
  • Member since:
    10-10-2017

How can I find the results for the tournament?

the page for that tournament just dissapeared from the tournament lists



xDroppinPlates #6 Posted Jul 23 2018 - 20:25

    Sergeant

  • Players
  • 29066 battles
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  • Member since:
    09-12-2013

View PostStephenCorelli, on Jul 23 2018 - 14:21, said:

How can I find the results for the tournament?

the page for that tournament just dissapeared from the tournament lists

 

On the tournament page, click 'Tournament Search' in the top left, then scroll all the way down and click 'More Tournaments' until you see the one you're looking for.

DomoSapien #7 Posted Jul 23 2018 - 21:37

    Community Coordinator

  • -Players-
  • 14991 battles
  • 1,241
  • [WGA] WGA
  • Member since:
    12-28-2012

Both should be fixed and visible as of about an hour ago. For some reason the brackets didn't auto-publish like they usually do and it was necessary to publish them manually.

 

View PostGothraul, on Jul 23 2018 - 13:19, said:

 

Is there any news about Tank Rewards and when that could be returning?

 

Unfortunately no, the long and short of it is that the Tank Rewards page was built and run by a member of the NA Staff that is no longer with us. It's definitely on our list of things that we're working on bringing back, however! 

 


Edited by DomoSapien, Jul 23 2018 - 21:39.





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