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Failed to receive my rewards


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pierre4848 #1 Posted Jul 24 2018 - 13:44

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It's been about 12 days now and I still don't have my rewards please help me out

 



BabA_YA6A #2 Posted Jul 24 2018 - 13:49

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View Postpierre4848, on Jul 24 2018 - 20:44, said:

It's been about 12 days now and I still don't have my rewards please help me out

 

1st; What are the rewards for?

2nd; Create a ticket with wargaming customer service because that might actually get you a solution for your issue.

 



pierre4848 #3 Posted Jul 24 2018 - 14:14

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View PostBabA_YA6A, on Jul 24 2018 - 13:49, said:

1st; What are the rewards for?

2nd; Create a ticket with wargaming customer service because that might actually get you a solution for your issue.

 

 

I tried but they keep sending me to the damn forums

 



BabA_YA6A #4 Posted Jul 24 2018 - 14:20

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View Postpierre4848, on Jul 24 2018 - 21:14, said:

 

I tried but they keep sending me to the damn forums

 

 

Who should help you on the forum?

Most certainly not one from us can resolve your issue.

In the real world customer service would assist you.



pierre4848 #5 Posted Jul 24 2018 - 14:26

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View PostBabA_YA6A, on Jul 24 2018 - 14:20, said:

 

Who should help you on the forum?

Most certainly not one from us can resolve your issue.

In the real world customer service would assist you.

 

that's what I told them but they keep telling me to get help on the forums...

 



WIZD #6 Posted Jul 24 2018 - 14:35

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View Postpierre4848, on Jul 24 2018 - 14:26, said:

 

that's what I told them but they keep telling me to get help on the forums...

 

 

Maybe there is a post on the topic? Either way you should request the ticket be forwarded to their boss since they can't properly assist you.

SgtFtKnox #7 Posted Jul 24 2018 - 15:37

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Again, what is the reward for??

 



pierre4848 #8 Posted Jul 24 2018 - 15:53

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View PostSgtFtKnox, on Jul 24 2018 - 15:37, said:

Again, what is the reward for??

 

 

silver cup tournament

 



pierre4848 #9 Posted Jul 24 2018 - 15:53

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View PostWIZD, on Jul 24 2018 - 14:35, said:

 

Maybe there is a post on the topic? Either way you should request the ticket be forwarded to their boss since they can't properly assist you.

 

alright thanks!

yruputin #10 Posted Jul 26 2018 - 17:03

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still trying to figure out where to send a replay for the Funday tournament where the winners brought 3 tier 5's not allowed, Two TD's and one heavy. 

I see they didn't have a similar tournament this Sunday .

 



DomoSapien #11 Posted Jul 26 2018 - 18:39

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View Postyruputin, on Jul 26 2018 - 10:03, said:

still trying to figure out where to send a replay for the Funday tournament where the winners brought 3 tier 5's not allowed, Two TD's and one heavy. 

I see they didn't have a similar tournament this Sunday .

 

For any and all tournament issues please send a PM to myself and Jambijon (add us both as participants, there is a link in my signature that will help you out with that if the process is giving you trouble)
As far as I can tell, we've already verified and disqualified all cheating teams from the leaderboards but sending in another replay just in case one of them wasn't reported yet certainly couldn't hurt.

 

View PostBabA_YA6A, on Jul 24 2018 - 06:49, said:

1st; What are the rewards for?

2nd; Create a ticket with wargaming customer service because that might actually get you a solution for your issue.

 

 

​Please do not contact Customer Support about tournament issues. Customer Support doesn't have access to all the relevant tournament information, and they will just redirect you back to the forums.

View Postpierre4848, on Jul 24 2018 - 06:44, said:

It's been about 12 days now and I still don't have my rewards please help me out

 

Silver Cup 2 Payout went out this morning. We were a bit bogged down by some red tape and approvals, but it's all gravy now. I answered your PM as well.


Edited by DomoSapien, Jul 26 2018 - 18:40.


ElfMagi2 #12 Posted Jul 26 2018 - 21:30

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View PostDomoSapien, on Jul 26 2018 - 12:39, said:

Silver Cup 2 Payout went out this morning. We were a bit bogged down by some red tape and approvals, but it's all gravy now. I answered your PM as well.

 

Been over 5 hours since I got my boosters, but I still have not received the camo for participating in the Silver Cup 2.

I will wait and see if it comes over night and send you a PM in the morning if I still do not have it.



IndygoEEI #13 Posted Jul 26 2018 - 21:33

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View PostDomoSapien, on Jul 26 2018 - 12:39, said:

 

Silver Cup 2 Payout went out this morning. We were a bit bogged down by some red tape and approvals, but it's all gravy now. I answered your PM as well.

 

I got my payout, but didn't get the camo.  My team only got to play one match in qualifiers

for Silver Cup, so I was left out of playing a match.  I did however ready up for a match

against a no show team.  Is there anyway I can get the camo or am SOL?



DomoSapien #14 Posted Jul 26 2018 - 22:48

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Hey folks, sorry about the lack of clarification, we will be sending out the camo and medals for Silver Cup, Gold Cup, and Grand Finals once the Grand Finals are over.

 




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