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CS Support For Tournaments


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TheTrustedLlama #1 Posted Oct 22 2018 - 23:44

    CS Product Specialist

  • Administrator
  • 4255 battles
  • 11
  • [WGA] WGA
  • Member since:
    09-17-2010

Greetings Tankers,

 

As the tournaments have continued to grow, we will now be offering full CS ticket support for tournament issues starting October 26th. We have created a template for you to follow when submitting these tickets, which you can find below.

 

 

The category you will place your ticket will be Game and Gameplay à Missions and Specials à Missions à Game Event Missions 


When submitting your ticket, please include the following information:


Team name and link to team:


Tournament name:


Date of tournament:


Issue:


For roster change request, include


Players to add:


And/or


Players to remove:


Added players WoT profile page:

 

Please note that any roster change requests must be submitted 12 hours prior to the start of the tournament. We will not be able to correct tournament rosters if the requests are submitted to our team past that point.


For rewards issues, include


Placement in standings:


Expected rewards:


For rules violations, include


Replays of tournament battles:


Rule violators team name and link to team:

 

Please let me know if you have any questions

 



Gravtech #2 Posted Oct 23 2018 - 05:47

    Major

  • Players
  • 31357 battles
  • 4,631
  • [200IQ] 200IQ
  • Member since:
    09-18-2013
Nice, now I don't have deal with clicking on "eSports, Clans, Tournaments, and Ranked Battles" in the category selection and have no frickin tournament sub-category to click on. 

spedkey #3 Posted Nov 06 2018 - 14:07

    First lieutenant

  • Players
  • 14895 battles
  • 679
  • Member since:
    06-02-2013

I did this and got this response:

 

Block Quote

Dear spedkey,

 

Thank you for contacting World of Tanks support.

 

We do understand that you have inquiries regarding the tournament. However, we have a different team that is handling the tournaments.

 

Please post any questions, suggestions, or issues regarding Tournaments or Leagues in the Tournaments and Esports section of the forums. Our community staff will be happy to assist you!

If you have any other questions, please do refer to our FAQs.

 

Have a wonderful day ahead.

 

So? This topic should be updated? The response I got was based on outdated decisions?

 

I can't ask in the forums expecting to get a response sometime by who knows who. Some information has to remain sort of private also.

WG puts up tournaments and WG must answer for them directly to the player. Is that not reasonable?


Edited by spedkey, Nov 06 2018 - 14:09.


AntiMage1 #4 Posted Nov 08 2018 - 21:20

    Private

  • -Players-
  • 20176 battles
  • 2
  • [HARMZ] HARMZ
  • Member since:
    05-10-2017

hi there .

i have a serious problem . my wot account is banned for 7 days becasue of using a mod which i didn't know it is illegal .

and i have joined some important tournaments in the next days.

teams are lined up already . and i cant participate in them . so team will lose because of me .

is there any way to reduce the days of ban to i can get the tors ??

if its possible to pay with in-game gold to open my account , i will ...

replay me asap plz...tnx






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