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The current state of tournaments is absolutely unacceptable.


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Scorpiany #1 Posted Oct 28 2018 - 00:17

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So, we know that there have been issues with tournaments ever since they've returned - But just how many issues have there been? Let's take a look:

 

#1: June 22nd tournament started at completely incorrect times & was eventually cancelled.

http://forum.worldoftanks.com/index.php?/topic/581165-tournament-starts-at-completely-wrong-time/

 

#2: June 29th tournament (The re-do of the 22nd's tournament) didn't have any battles pop up.

http://forum.worldoftanks.com/index.php?/topic/581591-special-battle-not-poping/

 

#2.1: June 29th's tournament battles were re-scheduled... And failed to pop-up, again.

http://forum.worldoftanks.com/index.php?/topic/581426-friday-night-fights-redux/page__st__20#topmost

 

#3: July 1st's tournament battles started 2 hours earlier than scheduled.

http://forum.worldoftanks.com/index.php?/topic/581706-1v1-tournament-starts-1-hr-early-than-scheduled-time/

 

#4: July 20th's tournament was over-loaded and teams were unable to submit their teams for the touranment.

http://forum.worldoftanks.com/index.php?/topic/582869-unable-to-submit-3vs3-team-sunday-tournament/

 

#5: July 23rd's tournament had no display of teams, battles or brackets. Domo fixed this after being made aware, but the issue had impacts.

http://forum.worldoftanks.com/index.php?/topic/583055-wargaming-please-remember-to-respect-your-customers/

 

#6: Soccer tournament had major delays occur, which caused matches to be pushed back as far as a full week.

http://forum.worldoftanks.com/index.php?/topic/583111-gold-cup-playoffs-and-grand-final-new-datestimes/

 

#7: August 10th's tournament had incorrect prizing given out to players.

http://forum.worldoftanks.com/index.php?/topic/584328-5v5optional-3v5-friday-night-fights-81018-payout-is-not-correct-amount/

 

#8: August 11th's tournament took place on the wrong map.

http://forum.worldoftanks.com/index.php?/topic/584411-no-3-on3-at-5-est-sunday-wrong-map-yesterday/

 

#9: August 12th's tournament didn't have any battles pop-up.

http://forum.worldoftanks.com/index.php?/topic/584408-thpethial-battleth-not-poping/

http://forum.worldoftanks.com/index.php?/topic/584407-0812-3v3-meds-only-special-battles-not-popping-up/

 

#10: August 18's tournament had incorrect times displayed on the tournament page.

http://forum.worldoftanks.com/index.php?/topic/584771-tournaments-completely-screwed-up/

 

#11: August 19th's tournament gave draws to all of the teams.

http://forum.worldoftanks.com/index.php?/topic/584818-2v2-sunday-tournament-is-broken-everyone-automatically-gets-a-draw/

 

#12: August 24th's tournament was the wrong Tier, at the wrong time, without correct brackets posted.

http://forum.worldoftanks.com/index.php?/topic/585151-1v1-fnf-eagle-7-what-the-absolute-f/

 

#13: August 31st's tournament was the wrong battle mode.

http://forum.worldoftanks.com/index.php?/topic/585697-1v1-fnf-prototyp-50tp-is-not-on-encounter-battle/

 

#14: September 2nd's tournament didn't give any point credit for draws.

http://forum.worldoftanks.com/index.php?/topic/586330-points-malfunction-92-nothing-has-been-done-to-fix/

 

#15: September 8th's​ tournament wouldn't allow teams to register.

http://forum.worldoftanks.com/index.php?/topic/586064-tournament-registration-page-gone-bonkers/

 

#16: September 9th's tournament didn't have any battles scheduled.

http://forum.worldoftanks.com/index.php?/topic/586268-casual-2v2-dueling-duos-not-showing-who-we-play/

 

#17: September 14/15/16th's tournament's registration were delayed substantially.

http://forum.worldoftanks.com/index.php?/topic/586447-tournament-sign-ups-aren%E2%80%99t-up-yet/

 

#18: October 9th's tournament spammed players with notifications, listed all battles as round 0, had no display of brackets & took much longer than it was supposed to.

http://forum.worldoftanks.com/index.php?/topic/588162-wg-spamming-my-notification-center-with-100s-of-1v1-battle-notices/page__st__20__pid__11834723#entry11834723

 

#19: October 13th's tournament gave tech-defeats to teams that showed up 1-player short to the first battle, but allowed 1-player short for the other matches.

http://forum.worldoftanks.com/index.php?/topic/588445-player-short-s-auto-defeat-now/

 

#20: October 18th's tournament didn't have any battles pop-up.

http://forum.worldoftanks.com/index.php?/topic/588754-1018-urgent-special-battles-not-up/

 

#20.1: October 18th's tournament then gave technical draws to victorious battles.

http://forum.worldoftanks.com/index.php?/topic/588764-monster-mash-victory-and-tech-draw/

 

#21: October 19th's / 20th's tournaments were listed at the wrong dates / times.

http://forum.worldoftanks.com/index.php?/topic/588420-when-are-the-2v2-tournaments/

 

#22: October 20th's tournament gave technical draws to teams readied up with the correct number of tanks.

http://forum.worldoftanks.com/index.php?/topic/588871-tourney-7-v-7/

 

#23: October 24th's tournament had 13 minutes in-between battles, instead of 3 minutes.

http://forum.worldoftanks.com/index.php?/topic/589093-1v1-midweek-brawl-schedule-issue/

 

#24: October 26th's tournament stopped popping-up battles half-way through. The schedule also disappeared.

http://forum.worldoftanks.com/index.php?/topic/589228-whats-going-on-with-4v4-friday-night-fights-operation-resupply/

 

#25: October 27th's tournament for the Mastery bracket stopped popping-up battles half-way through.

http://forum.worldof...astery-bracket/

 

#26: October 27th's tournament for the Challenger bracket also stopped popping-up battles half-way through the tournament.

http://forum.worldof...ger-tournament/

 

#27: November 4th's tournament started 1 hour earlier than it was supposed to, then after brackets were reset battles stopped popping-up.

http://forum.worldoftanks.com/index.php?/topic/589708-sunday-2v2-tournament-wrong-start-time/#topmost

 

#28: November 9th's tournament started 1 hour early, then brackets were reset to the wrong day. Time between matches also took 12 minutes instead of 3.

http://forum.worldoftanks.com/index.php?/topic/590051-1v1-started-early/

 

#29: November 24th's tournament had battles stop popping up throughout various points in the tournament, which meant many players couldn't finish it.

http://forum.worldof...ext-battle-bug/

 

#30: December 6th's tournament was scheduled 50 minutes early, then was reset to 34 minutes early, then popped un-scheduled battles, tech-drawed teams automatically, then reset brackets and displayed multiple battles being simultaneously played. It was finally cancelled.

http://forum.worldoftanks.com/index.php?/topic/592243-murovanka-6-vs-6-tier-9-started-1-hour-too-early/

 

#31: December 12th's tournament hung up brackets for groups that had a draw or no-show in their rounds, which means that battles stopped popping.

http://forum.worldoftanks.com/index.php?/topic/592772-issue-with-some-of-the-final-battles-for-1v1-mid-week-duels/#topmost

 

Footnotes: This section will be for tournaments that weren't technically failures, but still had questionable changes / formats.

 

A: December 9th's through the ages tournament was rescheduled without announcement or notice, from 14:00 PST to 15:23 PST. This completely messed with some people's planned schedules, and also caused it to directly overlap with battles for the 3 vs. 3 Sunday toons.

 

B: December 9th's Sunday toons 3 vs. 3 had 38 minutes between battles, with byes in between battles for all teams that lasted over 1 hour. This means that even though the tournament lasted 2.5-3 hours, over 2 hours were just spent sitting and waiting for battles to pop up, instead of actually playing against any teams.

 


 

Edit before you read the next section:

 

WarGaming has been significantly improving their communication since this Thread was made.

 

CabbageMechanic had acknowledged this Thread and explained why tournaments have had so many rough patches. You can read this Thread here:

http://forum.worldoftanks.com/index.php?/topic/589578-november-community-update-future-of-frontlines-tournaments-tank-rewards-and-more/#topmost

 

Since Cabbage's update, both BigBrother1984 and Jambijon have been a lot more communicative with us about any issues tournaments have been having, have been faster to respond about problems, and have even improved the compensation. The 5 tournaments, from entries #25 through #29 have all been appropriately compensated for, and entries #28 and #29 have even had 1st place prizes given out to those affected by the issues.

 

Edit: The compensation for #29 was cancelled because of an "issue pulling data", which means that records were unavailable for the tournament. Players ended up getting only 1,000 gold instead of the LT-432 that they were originally promised.

 

This means that not only has WG seen this Thread and acknowledged it, but they've also taken action in part as a result of this Thread and the responses to it.

 

That being said, tournaments have continued to have issues even since CabbageMechanic's community update. There continue to be tournaments with issues, and unfortunately unreliable tournament software means that for the time being, we may still have to expect more tournaments with issues in the future. However, if WG continues to be so responsive to not only acknowledging issues with future tournaments, but also continues to compensate them as fully as they have been, then I can see a very bright future for tournaments, even with these issues.


 

Do you get the idea, WarGaming?

 

This is absolutely unacceptable. How much compensation have we gotten for all of these issues combined? 2k Gold and a dozen or so boosters? It's ridiculous, it really is.

 

31 tournaments since tournaments returned have had various issues, some ranging from just annoying and bothersome, all the way to completely breaking the tournament and wasting everyone's time. On top of the 31 tournaments I listed here, there have been many more tournaments where the wrong battle time, wrong map, wrong game mode or wrong prizing has been displayed on the website. The tournament listing on the website should be the most accurate, since that's where people actually sign up... Yet that's not the case, and the website has consistently been wrong with the information displayed there!

 

I'm sorry BigBrother1984, but saying that "We've gotten used to these issues" is an under-statement. We're all fed up with week after week having issue after issue. Compensation has been minimal or non-existent and the communication about these issues has been absolutely abysmal.

 

Hell, sometimes the compensation itself has been delayed or has failed! Remember how Jambijon said we'd get compensated for Monster Mash the next day? It took nearly 2 weeks for us to receive that compensation. Or in the case of the LT-432's 1 vs. 1 compensation, instead of players receiving the LT-432 they were promised, they got 1,000 Gold instead. While I understand that this was because of a (yet another) failure in the tournament system and corrupted battle data, it still is shocking to me that 1) The tournament failed in the first place, 2) We're promised LT-432's for compensation for those who were impacted, then 3) The records of battle results failed which meant the compensation promised was also cancelled.

 

There have been tournaments where battles never popped-up, and WG staff didn't answer for up to 2 hours after the tournament. There have been multiple tournaments that just proceeded with issues and were never compensated for. And we've seen tournaments with up to 1 week delay in battles, and those tournaments still had issues of their own even after the numerous delays.

 

What is going on, WG? There's only so much you can blame on the "new tournament system". What about the lack of communication? The lack of compensation? You can make Threads after-the-fact all you want about these issues, but it's been several months of constant issues and not only do the issues continue to occur, but there continues to be an appalling lack of responsiveness from WG. You say we'll get information "the next day", then nothing happens. You say we'll get compensation, but then it never comes through. You say that these issues "will be fixed", only for them to come back the very next tournament.

 

How many hours have we collectively wasted on tournaments, just to be shafted on the compensation & prizing, or have delays upon delays, with even "re-do's" of tournaments having delays of their own?

 

That's the end of my rant. WG - You must communicate with us, compensate us for the issues and ultimately fix these problems - At the very least, have a fail-safe in case things do go wrong with a tournament. We're your paying customers afterall. So far, we've been treated like scum at the bottom of a barrel.

 


Edited by Scorpiany, Dec 13 2018 - 20:57.


andrew1996545 #2 Posted Oct 28 2018 - 00:38

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AMEN

 



The_Illusive_Man #3 Posted Oct 28 2018 - 00:39

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Yeah, they are bad. With all the issues currently present in the game, Im about to quit. Ive already stopped playing Tournaments, and ive not played in the last week. Things NEED to be fixed. Not just the tournament system, but all the other major issues. We CANT wait much more. We WILL start to leave in droves. WG, do you want this to make all your other games die? If you cant fix your most popular game, why would the other games be different? 

_HyperLynx #4 Posted Oct 28 2018 - 00:45

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+1, especially on the point of the tournament which rewarded KV-2 ® and potential Mutants... My team thought the tournaments was for the next day but it was actually delayed like an hour... We would've participated otherwise.

SnakePliskan #5 Posted Oct 28 2018 - 00:54

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Where is George telling us he had no issues with any of them?

nekojima #6 Posted Oct 28 2018 - 00:57

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Under the old tournies I was in over 100 of them, more often than not as team captain. We had a core group and wrangled in others when needed or for fun to have others play with us. We were never a dominant team, often middle ranking or top 25%, but we won gold, tanks and it was fantastic, we were engaged in the game and it was enjoyable. For me and many others, it was our end game content and what kept us coming back and continuing to play. The long period without regular tournaments lead many of those players to begin to leave or reduce their playing time.

 

For the new tournies, I think I've done two and those were frustrating. I've often been asked to join teams almost weekly and haven't, and have then heard of their continued frustrations, many as listed above by Scorpiany. Being deprived of this significant portion of end game content and especially of competition has lead myself and others to spend and enjoy more time away from the game, than to endure these continuing frustrations the players trying to compete have with these messed up tournaments. I'm reluctant to sign up and hope that this time the tourney will run fine, and I won't be wasting a few hours because of another screw up.

 

I very much hope WG staff can get a handle on these problems. I'll sit on the sidelines and wait it out (good luck to the rest of you who do sign up), hoping in a few months it can be resolved and at least a few of my old teammates will come back to enjoy the competition again. 

 



CygnusX2 #7 Posted Oct 28 2018 - 01:05

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THIS

Naproxeno_ #8 Posted Oct 28 2018 - 01:11

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Best post ever.

Gothraul #9 Posted Oct 28 2018 - 01:17

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I have to say that the message to us that WG has no intention of keeping this server going and just going to let it rot which is why long term WGNA people have been leaving over the past year or so.

waikin_umu #10 Posted Oct 28 2018 - 01:34

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+1 PREACH IT 

MagillaGuerilla #11 Posted Oct 28 2018 - 01:45

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You said it Scorp. I've never been in a tournament because of all these posts I see in the forum. Why bother , it's just a big hairball.

Rhadamanthuz #12 Posted Oct 28 2018 - 02:11

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Try the EU server. Na is just for pub battles.

Edited by Rhadamanthuz, Oct 28 2018 - 02:12.


Lucudus58 #13 Posted Oct 28 2018 - 03:01

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View PostScorpiany, on Oct 28 2018 - 00:17, said:

So, we know that there have been issues with tournaments ever since they've returned - But just how many issues have there been? Let's take a look:

 

#1: June 22nd tournament started at completely incorrect times & was eventually cancelled.

http://forum.worldoftanks.com/index.php?/topic/581165-tournament-starts-at-completely-wrong-time/

 

#2: June 29th tournament (The re-do of the 22nd's tournament) didn't have any battles pop up.

http://forum.worldoftanks.com/index.php?/topic/581591-special-battle-not-poping/

 

#2.1: June 29th's tournament battles were re-scheduled... And failed to pop-up, again.

http://forum.worldoftanks.com/index.php?/topic/581426-friday-night-fights-redux/page__st__20#topmost

 

#3: July 1st's tournament battles started 2 hours earlier than scheduled.

http://forum.worldoftanks.com/index.php?/topic/581706-1v1-tournament-starts-1-hr-early-than-scheduled-time/

 

#4: July 20th's tournament was over-loaded and teams were unable to submit their teams for the touranment.

http://forum.worldoftanks.com/index.php?/topic/582869-unable-to-submit-3vs3-team-sunday-tournament/

 

#5: July 23rd's tournament had no display of teams, battles or brackets. Domo fixed this after being made aware, but the issue had impacts.

http://forum.worldoftanks.com/index.php?/topic/583055-wargaming-please-remember-to-respect-your-customers/

 

#6: Soccer tournament had major delays occur, which caused matches to be pushed back as far as a full week.

http://forum.worldoftanks.com/index.php?/topic/583111-gold-cup-playoffs-and-grand-final-new-datestimes/

 

#7: August 10th's tournament had incorrect prizing given out to players.

http://forum.worldoftanks.com/index.php?/topic/584328-5v5optional-3v5-friday-night-fights-81018-payout-is-not-correct-amount/

 

#8: August 11th's tournament took place on the wrong map.

http://forum.worldoftanks.com/index.php?/topic/584411-no-3-on3-at-5-est-sunday-wrong-map-yesterday/

 

#9: August 12th's tournament didn't have any battles pop-up.

http://forum.worldoftanks.com/index.php?/topic/584408-thpethial-battleth-not-poping/

http://forum.worldoftanks.com/index.php?/topic/584407-0812-3v3-meds-only-special-battles-not-popping-up/

 

#10: August 18's tournament had incorrect times displayed on the tournament page.

http://forum.worldoftanks.com/index.php?/topic/584771-tournaments-completely-screwed-up/

 

#11: August 19th's tournament gave draws to all of the teams.

http://forum.worldoftanks.com/index.php?/topic/584818-2v2-sunday-tournament-is-broken-everyone-automatically-gets-a-draw/

 

#12: August 24th's tournament was the wrong Tier, at the wrong time, without correct brackets posted.

http://forum.worldoftanks.com/index.php?/topic/585151-1v1-fnf-eagle-7-what-the-absolute-f/

 

#13: August 31st's tournament was the wrong battle mode.

http://forum.worldoftanks.com/index.php?/topic/585697-1v1-fnf-prototyp-50tp-is-not-on-encounter-battle/

 

#14: September 2nd's tournament didn't give any point credit for draws.

http://forum.worldoftanks.com/index.php?/topic/586330-points-malfunction-92-nothing-has-been-done-to-fix/

 

#15: September 8th's​ tournament wouldn't allow teams to register.

http://forum.worldoftanks.com/index.php?/topic/586064-tournament-registration-page-gone-bonkers/

 

#16: September 9th's tournament didn't have any battles scheduled.

http://forum.worldoftanks.com/index.php?/topic/586268-casual-2v2-dueling-duos-not-showing-who-we-play/

 

#17: September 14/15/16th's tournament's registration were delayed substantially.

http://forum.worldoftanks.com/index.php?/topic/586447-tournament-sign-ups-aren%E2%80%99t-up-yet/

 

#18: October 13th's tournament gave tech-defeats to teams that showed up 1-player short to the first battle, but allowed 1-player short for the other matches.

http://forum.worldoftanks.com/index.php?/topic/588445-player-short-s-auto-defeat-now/

 

#19: October 18th's tournament didn't have any battles pop-up.

http://forum.worldoftanks.com/index.php?/topic/588754-1018-urgent-special-battles-not-up/

 

#19.1: October 18th's tournament then gave technical draws to victorious battles.

http://forum.worldoftanks.com/index.php?/topic/588764-monster-mash-victory-and-tech-draw/

 

#20: October 19th's / 20th's tournaments were listed at the wrong dates / times.

http://forum.worldoftanks.com/index.php?/topic/588420-when-are-the-2v2-tournaments/

 

#21: October 20th's tournament gave technical draws to teams readied up with the correct number of tanks.

http://forum.worldoftanks.com/index.php?/topic/588871-tourney-7-v-7/

 

#22: October 24th's tournament had 13 minutes in-between battles, instead of 3 minutes.

http://forum.worldoftanks.com/index.php?/topic/589093-1v1-midweek-brawl-schedule-issue/

 

#23: October 26th's tournament stopped popping-up battles half-way through. The schedule also disappeared.

http://forum.worldoftanks.com/index.php?/topic/589228-whats-going-on-with-4v4-friday-night-fights-operation-resupply/

 

#24: October 27th's tournament for the Mastery bracket stopped popping-up battles half-way through.

http://forum.worldof...astery-bracket/

 

#25: October 27th's tournament for the Challenger bracket also stopped popping-up battles half-way through the tournament.

http://forum.worldof...ger-tournament/

 


 

Do you get the idea, WarGaming?

 

This is absolutely unacceptable. How much compensation have we gotten for all of these issues combined? 2k Gold and a dozen or so boosters? It's ridiculous, it really is.

 

25 tournaments since tournaments returned have had various issues, some ranging from just annoying and bothersome, all the way to completely breaking the tournament and wasting everyone's time.

 

I'm sorry BigBrother1984, but saying that "We've gotten used to these issues" is an under-statement. We're all fed up with week after week having issue after issue. Compensation has been minimal or non-existent and the communication about these issues has been absolutely abysmal.

 

Hell, sometimes the compensation itself has been delayed! (Remember how Jambijon said we'd get compensated for Monster Mash the next day? You know how it's been nearly 2 weeks since that tournament and we've still gotten nothing?) 

 

There have been tournaments where battles never popped-up, and WG staff didn't answer for up to 2 hours after the tournament. There have been multiple tournaments that just proceeded with issues and were never compensated for. And we've seen tournaments with up to 1 week delay in battles, and those tournaments still had issues of their own even after the numerous delays.

 

What is going on, WG? There's only so much you can blame on the "new tournament system". What about the lack of communication? The lack of compensation? You can make Threads after-the-fact all you want about these issues, but it's been several months of constant issues and not only do the issues continue to occur, but there continues to be an appalling lack of responsiveness from WG. You say we'll get information "the next day", then nothing happens. You say we'll get compensation, but then it never comes through. You say that these issues "will be fixed", only for them to come back the very next tournament.

 

How many hours have we collectively wasted on tournaments, just to be shafted on the compensation & prizing, or have delays upon delays, with even "re-do's" of tournaments having delays of their own?

 

That's the end of my rant. WG - You must communicate with us, compensate us for the issues and ultimately fix these problems - At the very least, have a fail-safe in case things do go wrong with a tournament. We're your paying customers afterall. So far, we've been treated like scum at the bottom of a barrel.

 

WOT could care less about you or the players in North America and all they do is Lie and Lie and Lie



rockbutcher #14 Posted Oct 28 2018 - 03:01

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Clearly WGNA does not operate under the same set of corporate rules that other NA companies do.  Any "tournament organizer' in any other client driven business would have been kicking pebbles down the side of the road after the fourth screwup.  

 

My wallet is now closed WG.



CygnusX2 #15 Posted Oct 28 2018 - 03:21

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View Postrockbutcher, on Oct 27 2018 - 22:01, said:

Clearly WGNA does not operate under the same set of corporate rules that other NA companies do.  Any "tournament organizer' in any other client driven business would have been kicking pebbles down the side of the road after the fourth screwup.  

 

My wallet is now closed WG.

 

As is mine. 

FrozenKemp #16 Posted Oct 28 2018 - 03:21

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As someone who played tournaments a little bit (best was a spring tournament where my team was in the top 15% I think, got a Type 62)... There is no way whatsoever that I would make the effort to play tournaments right now. WGNA you need to listen to what Scorp is saying here.  If you are incapable of running tournaments without repeated problems something is VERY VERY WRONG.  Maybe there is no testing environment but you NEED one and then to practice setting them up over and over again until you get it right.



rockbutcher #17 Posted Oct 28 2018 - 03:26

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Kemp, they should have done that before they released the FIRST tournament.

nekojima #18 Posted Oct 28 2018 - 03:29

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View PostFrozenKemp, on Oct 27 2018 - 21:21, said:

Maybe there is no testing environment but you NEED one and then to practice setting them up over and over again until you get it right.

 

This is one of the most obvious, but useful comment I've read on WGNA's tournaments recently. If you aren't testing, aren't practicing, before releasing to customers, please don't bother releasing. Otherwise, you're wasting your's and our's goodwill, time and resources.

 



JimBob49 #19 Posted Oct 28 2018 - 03:35

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I want the Defender I should have gotten but WG deleted me during the rewards...

GeorgePreddy #20 Posted Oct 28 2018 - 03:39

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View PostSnakePliskan, on Oct 27 2018 - 20:54, said:

Where is George telling us he had no issues with any of them?

 

Ha!   George is smart enough to not do tourneys until the new WG crew figures them out... which they will do eventually. I'm not as one dimensional as you would like folks to believe.

 

Sorry 'bout you guys suffering so much.

 

 

 

 






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