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Advent day 24 WG mistakes

WG CaernarvonAX Advent Day24 7600gold

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Winterpeger #21 Posted Dec 25 2018 - 20:59

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View PostMadnessSA, on Dec 25 2018 - 10:59, said:

Didnt work for me 

 

Well .. let them know they already set a president by honouring it for another player and link this topic (http://forum.worldof...24-wg-mistakes/) as evidence.  Otherwise its making it look like they are playing favouritism to a specific clan.   



TLWiz #22 Posted Dec 25 2018 - 21:02

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I put in a ticket yesterday morning while the website was showing the in game gold price of 7600.  WG honored it for me - most likely because I put in the ticket yesterday morning before WG removed the web post. 

mortal_wombat_ #23 Posted Dec 25 2018 - 21:12

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16 Hours later...NO RESPONSE.  


Edited by mortal_wombat_, Dec 25 2018 - 21:14.


_Brew_ #24 Posted Dec 25 2018 - 21:21

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View PostTLWiz, on Dec 25 2018 - 15:02, said:

I put in a ticket yesterday morning while the website was showing the in game gold price of 7600.  WG honored it for me - most likely because I put in the ticket yesterday morning before WG removed the web post. 

 

Put my ticket in about 27 hours ago and still haven't gotten a response.  They probably got a lot of tickets about it, and it is a holiday so if anyone is working at all today it would probably be just one or two people answering tickets.  I expect it to take a while.  I did send my ticket under "In-game goods: Other" rather than "Holiday Ops" topic.  Not sure if they get sent to different pipelines.

mortal_wombat_ #25 Posted Dec 25 2018 - 22:49

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View Post_Brew_, on Dec 25 2018 - 21:21, said:

 

Put my ticket in about 27 hours ago and still haven't gotten a response.  They probably got a lot of tickets about it, and it is a holiday so if anyone is working at all today it would probably be just one or two people answering tickets.  I expect it to take a while.  I did send my ticket under "In-game goods: Other" rather than "Holiday Ops" topic.  Not sure if they get sent to different pipelines.

 

atleast im not the only one waiting a rediculous amount of time..

TLWiz #26 Posted Dec 25 2018 - 23:35

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View Post_Brew_, on Dec 25 2018 - 21:21, said:

 

Put my ticket in about 27 hours ago and still haven't gotten a response.  They probably got a lot of tickets about it, and it is a holiday so if anyone is working at all today it would probably be just one or two people answering tickets.  I expect it to take a while.  I did send my ticket under "In-game goods: Other" rather than "Holiday Ops" topic.  Not sure if they get sent to different pipelines.

 

I sent my ticket under "Website"  Good luck with yours, I can't see a large crew working at WGNA today and they probably got a tsunami of tickets about the confusion / foul-up.

Edited by TLWiz, Dec 25 2018 - 23:37.


_Brew_ #27 Posted Dec 26 2018 - 02:50

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Got a response:

 

Block Quote

  Hello _Brew_,

Thank you for contacting Wargaming Support! We're sorry to hear about the troubles with Day 24 of the Advent Calendar, and we'd be more than happy to assist! 

Thank you for the screenshots you have attached. We can offer to give you the listed price of 7,600 Gold in exchange for the Caernarvon AX and a Garage Slot. 

If you would like to take advantage of this offer, please reply with your confirmation to approval the removal of 7,600 Gold from your account in exchange for the Caernarvon AX 100%, 1 Garage Slot and "Fear Naught" Unique Style for the Caernarvon Action X. 

Once we hear back from you, we will be able to assist further.

Thank you for taking the time to contact us, and we hope that you have a great day! 

 

 



bugzysd #28 Posted Dec 26 2018 - 18:30

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I was wondering the same thing. I saw the in-game purchase in the blog post, but didn't find it in-game. I'll send a support ticket.

TLWiz #29 Posted Dec 27 2018 - 01:09

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View Postbugzysd, on Dec 26 2018 - 18:30, said:

I was wondering the same thing. I saw the in-game purchase in the blog post, but didn't find it in-game. I'll send a support ticket.

 

If you didn't put in a ticket on 12/24 you're gonna be out of luck.

Wa11etWarrior #30 Posted Dec 27 2018 - 04:18

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View PostNight1Rider, on Dec 24 2018 - 19:48, said:

Not grinding out the tank like a real gamer :facepalm: Mahou players expecting handouts typical :mellow: Is this all high end players have time to do now??????

 

Without players spending money to play the game, what would folks like yourself do with all your free time?

Razgriz85 #31 Posted Dec 27 2018 - 14:46

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Finally got a response and it didn't work. 

GunsGoBang #32 Posted Dec 27 2018 - 15:08

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I’ve had a ticket in since the 24th and got the response of they need a final confirmation to take the gold from my account, I said yes and have been waiting ever since with no reply’s from the cs desk and no tank, I would think an open ticket would get top priority but I guess not.

HeavyMetalSix #33 Posted Dec 27 2018 - 15:40

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View Post_Perfect, on Dec 25 2018 - 00:41, said:

This needs to be available for EVERY player. Some reports are coming through that some are being denied the same request. @WG get this right. 

Been waiting over 4 hours for my response. Where are you at WG?

A picture of the ADVERTISEMENT from the shop before WG changed it!

 

 

_______________________________________________________________________________________________________

UPDATE

_______________________________________________________________________________________________________

They put it onto my account.

 

Just another stinking T-22 Medium mission rigging cheater crying about buying pixels
https://www.youtube....6&v=v4WCKUR4Vis

 



_Brew_ #34 Posted Dec 28 2018 - 00:15

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Until early this afternoon I still had no response from my acceptance of the offer after almost 48 hours of having the offer made to me.  So I updated my ticket to reiterate that they can move the gold out of my account and give me the tank.  That seemed to do the trick as less than 30 minutes later the tank, style, crew, and slot appeared in my garage.

 

Now Santa and the girls have a new tank, and I have a new line to grind.  Caern to Super Conq.  Hoping for the Chieftain reward tank next month too.



Tod_kommt #35 Posted Dec 28 2018 - 02:15

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Apparently someone did not like my questioning them extending the offer to Clan members and other players with large number of Games played. I have been blocked from submitting tickets on the subject. That is all I will have to say about the subject!

_Steel_Casket_ #36 Posted Dec 28 2018 - 03:05

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I got mine for free during the grinding xp event





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