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Updated clan logo, took my 500 gold, new logo not even updated on clan web page...

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JoesPizza55 #1 Posted Feb 01 2019 - 17:27

    Sergeant

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  • Member since:
    06-15-2013

Updated clan logo, took my 500 gold, new logo not even updated on clan web page (after clicking on "My Clan" and refreshing screen with F5 over and over)...

 

Put in a ticket asking for my 500 gold back...they definitely charged me for this...


Edited by JoesPizza55, Feb 01 2019 - 17:30.


MeMeBigBoi #2 Posted Feb 01 2019 - 17:38

    Staff sergeant

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    12-12-2013
It’s take 24/ 48 hours to update the logo 

JoesPizza55 #3 Posted Feb 01 2019 - 17:57

    Sergeant

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  • Member since:
    06-15-2013

View PostMeMeBigBoi, on Feb 01 2019 - 17:38, said:

It’s take 24/ 48 hours to update the logo 

 

Even on the clan update web page where the logo was uploaded?

rockbutcher #4 Posted Feb 01 2019 - 18:04

    First lieutenant

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    03-06-2015
Yep.  The same thing happened in my old clan.  Wait for a server reset or two.

JoesPizza55 #5 Posted Feb 01 2019 - 18:09

    Sergeant

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    06-15-2013

View Postrockbutcher, on Feb 01 2019 - 18:04, said:

Yep.  The same thing happened in my old clan.  Wait for a server reset or two.

 

Thanks!

SmashDTrash #6 Posted Feb 01 2019 - 19:02

    Major

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    12-26-2011

If you press Shift+F5 it should refresh your logo sir

 

also did it take you to a login screen if it did the logo didnt load, and you were not charged the 500 for it, go back into modify clan and load it again till you see the meesage logo will load in a day, then use the Shift+F5 and you should see it.

 

hope this helps



TeamTerrible #7 Posted Feb 01 2019 - 19:04

    Sergeant

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    12-29-2012

View PostJoesPizza55, on Feb 01 2019 - 11:27, said:

Updated clan logo, took my 500 gold, new logo not even updated on clan web page (after clicking on "My Clan" and refreshing screen with F5 over and over)...

 

Put in a ticket asking for my 500 gold back...they definitely charged me for this...

 

Been fighting "coughs" customer support over a matter exactly like this since the x-mas holiday.

 

The issue is actually for Warplanes but we also changed our logo over here and it went through without hassle.

 

If you have to open a ticket be prepared ..... so far they have offered no resolution, constantly going off topic, pretending to be or actually are stupid, and closing your ticket.

 

On a plus side they have displayed fewer signs of having a.d.d after i issued a complete boycott to my members with WG purchases throught all 3 WG titles. (imagine that)



DomoSapien #8 Posted Feb 01 2019 - 21:32

    Community Coordinator

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  • Member since:
    12-28-2012

Sometimes it takes 48-72 hours for the emblem change to fully stick on the Clan Portal and in-game. 

 

Sent you a PM going into more detail!



BigDollarBillz #9 Posted Feb 04 2019 - 10:33

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    08-28-2011

View PostTeamTerrible, on Feb 01 2019 - 13:04, said:

 

Been fighting "coughs" customer support over a matter exactly like this since the x-mas holiday.

 

The issue is actually for Warplanes but we also changed our logo over here and it went through without hassle.

 

If you have to open a ticket be prepared ..... so far they have offered no resolution, constantly going off topic, pretending to be or actually are stupid, and closing your ticket.

 

On a plus side they have displayed fewer signs of having a.d.d after i issued a complete boycott to my members with WG purchases throught all 3 WG titles. (imagine that)

 

That's odd because all I had to do was send a certain size picture of the logo and they fixed it right away.





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