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CavCat #61 Posted Feb 17 2019 - 14:05

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And another copy paste response after I sent in a ticket asking " Can you answer the damn question???"

 

CLOSED
Hi there CavCat,

Thank you for getting back to us about this matter.

We deeply apologize for the inconvenience this matter has caused you.

However, we cannot disclose any evidence our developers have seen from your account.

We suggest for you to follow the steps on how to remove 3rd party game mods and files from your computer.

Should you have further inquiries, please do not hesitate to visit Frequently Asked Questions.

Have a nice day!

 

The only programs installed on my shadow tech pc are WoT portal, aslains and xvm.

Have a nice day!


CavCat #62 Posted Feb 17 2019 - 14:19

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Would be nice to get a straight answer in regards to this...

Tolos #63 Posted Feb 17 2019 - 14:42

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View PostCavCat, on Feb 17 2019 - 13:19, said:

Would be nice to get a straight answer in regards to this...

 

Good luck getting straight answer from WG regarding this. It's not the first time WG has been intentionally vague about what is legal and what isn't, and it probably won't be the last. 

 

You could try PM'ing a mod and asking directly, but if they are anything like they was before, most of the mods don't even know what's legal and what's not. 


Edited by Tolos, Feb 17 2019 - 14:43.


CavCat #64 Posted Feb 17 2019 - 14:55

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Appreciated Tolos,

A little over 6 years with the game and this is my first sanction. I just dont understand why they can't outright just tell me if I can or can't use shadow. Then I can at least know for sure. And make it known publicly so others thinking of using it, do not. I'm fairly certain their "investigation" is an automated system. 



Tolos #65 Posted Feb 17 2019 - 15:00

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View PostCavCat, on Feb 17 2019 - 13:55, said:

Appreciated Tolos,

A little over 6 years with the game and this is my first sanction. I just dont understand why they can't outright just tell me if I can or can't use shadow. Then I can at least know for sure. And make it known publicly so others thinking of using it, do not. I'm fairly certain their "investigation" is an automated system. 

 

If they come out and flat out say what is legal and what is illegal, they have ZERO wiggle room. So they keep it vague, so they can chop and change their minds. As I said it's not the first time they have done this.

 

I'll tell you what to expect however, when you are on the last day of your ban, THAT is when they will say ' Oh yea sorry, we made a mistake, we will un-sanction your account '...Happened with a few people last time. 



CavCat #66 Posted Feb 17 2019 - 15:09

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Yeah and at that time I will ask for my premium time back. I challenge them or anyone to show me a smidge of proof, a replay, fluctuation in my years playing to suggest any type of cheat, bot, hack, aim whatever. They have it wrong this time. If they outright tell me not to use shadow, so be it. But dont hide behind the eula curtain. I'm a man, I admit when I'm wrong, they should be transparent and do the same.

Sgt_Bash999 #67 Posted Feb 18 2019 - 09:12

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Hey wargaming, here's a solution: just make it where the game/client wont run if it detects illegal mods and/or hacking! That'll root'em out! :trollface:

CavCat #68 Posted Feb 18 2019 - 15:23

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 I asked once again if using shadow tech to access a remote pc isnt allowed. I have WoT and aslains. Period. And again they cant give me a straight answer. At this point, I may just cut my losses and say FU Wargaming.

 

CLOSED
Hi there CavCat,

Thank you for contacting us here at Wargaming support.

We deeply apologize for the inconvenience of the latest sanction given to your account has caused you.

Wargaming developers are very strict about the fair play policy.

With that said, we cannot disclose any information about the investigation done to your account by our developers.

What we can suggest you is to avoid using any 3rd party game modifications.

We hope this clears your inquiry.

Should you have further inquiries, please do not hesitate to visit Frequently Asked Questions.

Have a nice day!

Thank you for contacting us here at Wargaming support.

We deeply apologize for

 



Tolos #69 Posted Feb 19 2019 - 16:28

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View PostCavCat, on Feb 18 2019 - 14:23, said:

 I asked once again if using shadow tech to access a remote pc isnt allowed. I have WoT and aslains. Period. And again they cant give me a straight answer. At this point, I may just cut my losses and say FU Wargaming.

 

CLOSED
Hi there CavCat,

Thank you for contacting us here at Wargaming support.

We deeply apologize for the inconvenience of the latest sanction given to your account has caused you.

Wargaming developers are very strict about the fair play policy.

With that said, we cannot disclose any information about the investigation done to your account by our developers.

What we can suggest you is to avoid using any 3rd party game modifications.

We hope this clears your inquiry.

Should you have further inquiries, please do not hesitate to visit Frequently Asked Questions.

Have a nice day!

Thank you for contacting us here at Wargaming support.

We deeply apologize for

 

 

Any luck yet ?. 

CavCat #70 Posted Feb 19 2019 - 17:24

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Hey Tolos, It was escalated, thankfully a real response.

 

Hello CavCat. 

I am the Customer Service Manager for WoT PC NA. I understand that you have questions about using a remote PC. I am not familiar with what you have mentioned, and so I wanted to gather some information from you and send it to our specialists at HQ to see if the remote PC is affecting the detection methods. You mentioned Shadow Tech - is this the service you are referring to? https://shadow.tech/int. If so I will reach out to our specialists in HQ to see if that is possibly associated with the detection. Please let me know if this is the service you are referring to. Thanks.

Best Regards, 



DualTraxx #71 Posted Feb 19 2019 - 19:01

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wargaming will always placate to the top clans. they always have and always will. this "fair play" policy does not include them. multiple players from an old clan has given solid proof (video and voice) of certain clan players talking about which mods they use and it was blown off. they cant lose those top players... one player was even banned from twitch but wargaming ignored his replays also. theres a reason WOW has a filter but WOT does not. no rocket science here.

Tolos #72 Posted Feb 19 2019 - 19:11

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View PostCavCat, on Feb 19 2019 - 16:24, said:

Hey Tolos, It was escalated, thankfully a real response.

 

Hello CavCat. 

I am the Customer Service Manager for WoT PC NA. I understand that you have questions about using a remote PC. I am not familiar with what you have mentioned, and so I wanted to gather some information from you and send it to our specialists at HQ to see if the remote PC is affecting the detection methods. You mentioned Shadow Tech - is this the service you are referring to? https://shadow.tech/int. If so I will reach out to our specialists in HQ to see if that is possibly associated with the detection. Please let me know if this is the service you are referring to. Thanks.

Best Regards, 

 

Thats great news, with luck they will get you an answer. However like I said, it wouldnt happen until you ban is nearly over lol. 

View PostDualTraxx, on Feb 19 2019 - 18:01, said:

wargaming will always placate to the top clans. they always have and always will. this "fair play" policy does not include them. multiple players from an old clan has given solid proof (video and voice) of certain clan players talking about which mods they use and it was blown off. they cant lose those top players... one player was even banned from twitch but wargaming ignored his replays also. theres a reason WOW has a filter but WOT does not. no rocket science here.

 

Sorry but this is some of THE most idiotic stuff I've read. 



Hey_there_you #73 Posted Feb 20 2019 - 20:34

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Thanks to everyone who posted.  I quit WoT a couple years ago due to rampant cheating, and these posts make it clear that I have no reason to reinstall and start playing again.

_Tsavo_ #74 Posted Feb 20 2019 - 23:21

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View PostHey_there_you, on Feb 20 2019 - 14:34, said:

Thanks to everyone who posted.  I quit WoT a couple years ago due to rampant cheating, and these posts make it clear that I have no reason to reinstall and start playing again.

 

Rampant cheating?   Where? 

TitaniumKnees #75 Posted Feb 20 2019 - 23:45

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That's an answer I got from customer support for a replay I sent about a possible cheat about a month ago: 

 

Dear TitaniumKnees,

Thank you for contacting World of Tanks Support.

While we appreciate your concern, everything that is important to the game mechanics is safely held server side and calculated there. The client itself does not handle much more than the local graphics onto the screen and thus hacks and cheats are not an issue within World of Tanks.

The only adjustments to the game are player made mods which can alter local graphics or sounds. You are welcome to use them, however, it is possible that they may be the cause of visual errors, extended load times, game crashes, and other unwanted errors with your game client.

If you would like to provide us with any additional information on the possible hack, we will gladly look into it. However there have been no such "hacks" in the past.  

 

And a month after this ticket, they come up with fair play policy bans so how good are the support service in WOT. personally, I think it's crap. Whatever the ticket you send, the problem is never at their ends, 

 

 


Edited by TitaniumKnees, Feb 20 2019 - 23:50.


Smooky_Le_chien_husky #76 Posted Feb 21 2019 - 03:52

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Not know how i get suspended for 7 days when i only using aslain . i not plays for like a month on this game i did login todays i see my account suspended for 7 days very stupid anyways never used illegal mods .. i only complaint for what i see on video twitch and know ppl use it  is all i did . and my account be suspended just cool 

Smooky_Le_chien_husky #77 Posted Feb 21 2019 - 03:54

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View PostTitaniumKnees, on Feb 20 2019 - 22:45, said:

That's an answer I got from customer support for a replay I sent about a possible cheat about a month ago: 

 

Dear TitaniumKnees,

Thank you for contacting World of Tanks Support.

While we appreciate your concern, everything that is important to the game mechanics is safely held server side and calculated there. The client itself does not handle much more than the local graphics onto the screen and thus hacks and cheats are not an issue within World of Tanks.

The only adjustments to the game are player made mods which can alter local graphics or sounds. You are welcome to use them, however, it is possible that they may be the cause of visual errors, extended load times, game crashes, and other unwanted errors with your game client.

If you would like to provide us with any additional information on the possible hack, we will gladly look into it. However there have been no such "hacks" in the past.  

 

And a month after this ticket, they come up with fair play policy bans so how good are the support service in WOT. personally, I think it's crap. Whatever the ticket you send, the problem is never at their ends, 

 

 

i'm sure his a bug cause i get banned twice in the game . i plays very fair and i know i do .. is what i did as message too when i did ticket support

 


Edited by Smooky_Le_chien_husky, Feb 21 2019 - 03:55.


VooDooKobra #78 Posted Feb 21 2019 - 04:38

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View PostSmooky_Le_chien_husky, on Feb 20 2019 - 19:52, said:

Not know how i get suspended for 7 days when i only using aslain . i not plays for like a month on this game i did login todays i see my account suspended for 7 days very stupid anyways never used illegal mods .. i only complaint for what i see on video twitch and know ppl use it  is all i did . and my account be suspended just cool 

 

did you post this on aslains topic or message him by any chance?

yruputin #79 Posted Feb 21 2019 - 04:49

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View Post_Tsavo_, on Feb 13 2019 - 16:09, said:

Vanilla is the best way, anywho.  Mods are a needless risk anymore, at least for me.

 

Can ya'll make first time offenses be a 30 day or more ban?  7 seems to mild.

 

good one . keep em close said the sun.

 



Smooky_Le_chien_husky #80 Posted Feb 21 2019 - 05:12

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View PostVooDooKobra, on Feb 21 2019 - 03:38, said:

 

did you post this on aslains topic or message him by any chance?

 

not yet seem i not play world of tank for a days and month the game accusing me using a bot or a script or stupide other thing i Nevers used .. I did creat other account i did test using aslain banned too . something wrong on this game. Well i gona play .with out mods but i stop paid the game .. Many will be a victimes . all ready my pc not take the new graphic and lot lag wot give ping bad and fps droop not know how i get be accused. Oh well have other account but i will not play as a do in old time be front pc for 24hour and paid with cash for Premium . im abused by wg faut accusation ban . if im back with my main again he banned permanent when i do nothing so big lose 





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