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Game Crashed and Now I Can't Play At All


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Lee_Sherman #1 Posted Mar 16 2019 - 13:52

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The other day, while playing Frontline, my game crashed and whenever I attempted to open the game again, the launcher returns an error.  This happened even after I reinstalled.

Insanefriend #2 Posted Mar 16 2019 - 14:04

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Whats the error?

Lee_Sherman #3 Posted Mar 16 2019 - 16:49

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View PostInsanefriend, on Mar 16 2019 - 07:04, said:

Whats the error?

 

I don't know.  It doesn't give a code at all.  It just says a report was generated.

Insanefriend #4 Posted Mar 16 2019 - 16:52

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There is a error report in the WoT folder, that you can send to Wargamming with a support ticket.

 

Have you tried running the game in safe mode or clearing the game cache files?  Note the cache files are stored in a different location then the install of the game, I also don't think they get removed if you uninstall the game.



Lee_Sherman #5 Posted Mar 16 2019 - 16:55

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Just tried safe mode and got the same thing.  Don't know where the cache is, or I'd clear it.

Insanefriend #6 Posted Mar 16 2019 - 18:24

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To get to the cache folder hit the windows key + the r key.  You should get a little popup saying run, in that box type %appdata%\wargamming.net\worldoftanks then hit enter.  Should open a windows explorer window to the folder with the cache files.  Delete everything in that folder but preferences.xml, as that is the file that stores local graphics settings.  After you delete the cache files see if the game starts or if it still crashes.  If it crashes again, try deleting everything in the folder including the preferences.xml file.  If it still crashes at that point you'd need to submit a support ticket.  As this is about as much trouble shooting as I can do without using a remote support invite.

 

 






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