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Cant use my coupon on defender/252U?


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stephyJoe #1 Posted Apr 22 2019 - 19:56

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I have a 30% coupon and it CAN be used on special offers such as "XP xposions x25"

But why there is no coupon when i try to buy a 252U (special offer)?

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NutrientibusMeaGallus #2 Posted Apr 22 2019 - 20:01

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because it's a special offer 

 



stephyJoe #3 Posted Apr 22 2019 - 20:05

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View PostNutrientibusMeaGallus, on Apr 22 2019 - 20:01, said:

because it's a special offer 

 

 

dude, did u see my screenshots? i can use that coupon to buy special offers 

dnaman #4 Posted Apr 22 2019 - 20:22

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You can’t buy discounted items, so it should only work on the base tank.  I can’t see your screenshots, so I’m going off memory when I used one.  If that doesn’t work, I’d message Domo or Hambjion directly asking for help.

stephyJoe #5 Posted Apr 22 2019 - 20:35

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View Postdnaman, on Apr 22 2019 - 20:22, said:

You can’t buy discounted items, so it should only work on the base tank.  I can’t see your screenshots, so I’m going off memory when I used one.  If that doesn’t work, I’d message Domo or Hambjion directly asking for help.

Yeah i know i cant buy discounted items. I was just try to buy the base tank and there is no coupon...



Volkbane #6 Posted Apr 22 2019 - 20:35

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Didn't work on base tank for me either. I'm guessing they have a hot commodity and don't feel the need to discount it. I bought it anyway.

dnaman #7 Posted Apr 22 2019 - 20:49

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View PostVolkbane, on Apr 22 2019 - 12:35, said:

Didn't work on base tank for me either. I'm guessing they have a hot commodity and don't feel the need to discount it. I bought it anyway.

 

When the coupon makes it clear it’s not excluded, it should work.  Seems to me one of our admin folks should step in and either make them change the wording to match the other coupons that don’t work for special things or else make the transaction go through.  Right now it’s deceptive advertising...

Tuzban #8 Posted Apr 22 2019 - 20:58

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I have the same coupon. I tested it yesterday on the base M41 90mm, and it worked.

 

I tested it because I was expecting a nice tank in the premium shop this week. I kinda wanted the M41 90mm, but was willing to gamble the coupon in case something better comes up.

 

And now the coupon doesn't suddenly work?!



Tuzban #9 Posted Apr 22 2019 - 20:59

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View Postdnaman, on Apr 22 2019 - 19:49, said:

When the coupon makes it clear it’s not excluded, it should work.  Seems to me one of our admin folks should step in and either make them change the wording to match the other coupons that don’t work for special things or else make the transaction go through.  Right now it’s deceptive advertising...

 

Except, it works on special offers, as shown by OP (and I tested it myself as well).

 

For some reason, it doesn't work on the Defender.



Volkbane #10 Posted Apr 22 2019 - 21:02

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I'm not seeing the wording on the coupon, but I've had ones that specify different restrictions, but none that have ever explicitly said they are good for special offers. I'd be surprised if they didn't have sufficient booty coverage in the fine print somewhere. I agree though, additional clarity would be better for everyone.

DomoSapien #11 Posted Apr 22 2019 - 21:11

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I'm assuming it won't let you use the coupon because it's considered a "special offer" but I did look at the coupon description and it doesn't explicitly say that it can't be used with special offers. Asking the Monetization guys for more details.



Tuzban #12 Posted Apr 22 2019 - 21:21

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View PostDomoSapien, on Apr 22 2019 - 20:11, said:

I'm assuming it won't let you use the coupon because it's considered a "special offer" but I did look at the coupon description and it doesn't explicitly say that it can't be used with special offers. Asking the Monetization guys for more details.

 

Just FYI, there have been coupons in the past that could be used for special offers. This is one of them, as tested (at least) by OP and I.

 

That is, it works on other special offers, but not on the Defender (or 252U).



stephyJoe #13 Posted Apr 22 2019 - 21:21

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View PostDomoSapien, on Apr 22 2019 - 21:11, said:

I'm assuming it won't let you use the coupon because it's considered a "special offer" but I did look at the coupon description and it doesn't explicitly say that it can't be used with special offers. Asking the Monetization guys for more details.

It works on any other special offers. BUT only not works for 252u/defender


Edited by stephyJoe, Apr 22 2019 - 21:55.


mlinke #14 Posted Apr 22 2019 - 22:28

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lol

 



DomoSapien #15 Posted Apr 22 2019 - 22:50

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So, bit of an update: that coupon appears to be permanently borked and can't be fixed for this bundle, but the defender/252U base bundles will be added to the next wave of coupons that should be going out this week.


If you absolutely want to make sure you don't miss out, and want to use this particular coupon on a base Defender/252U bundle just in case you're worried you won't get any of the qualifying coupons later this week, please send me a PM on the forums and I'll do my best to offer you a workaround.

 


Edited by DomoSapien, Apr 22 2019 - 22:50.


dnaman #16 Posted Apr 22 2019 - 23:12

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View PostDomoSapien, on Apr 22 2019 - 14:50, said:

So, bit of an update: that coupon appears to be permanently borked and can't be fixed for this bundle, but the defender/252U base bundles will be added to the next wave of coupons that should be going out this week.


If you absolutely want to make sure you don't miss out, and want to use this particular coupon on a base Defender/252U bundle just in case you're worried you won't get any of the qualifying coupons later this week, please send me a PM on the forums and I'll do my best to offer you a workaround.

 

I knew Domo would make it good.  Thank you for living up to our good expectations.

 

edit:  Hey Cabbage, can you give Domo a pat on the back or a swift kick in the rear (whichever he prefers)?



Isola_di_Fano #17 Posted Apr 22 2019 - 23:43

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You screenshot shows the Defender with the 100% crew ans is listed as "Special Offer'", mystery resolved.

 

Bring the cursor over the ''i'' on your coupon for info.



stephyJoe #18 Posted Apr 22 2019 - 23:45

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View PostIsola_di_Fano, on Apr 22 2019 - 23:43, said:

You screenshot shows the Defender with the 100% crew ans is listed as "Special Offer'", mystery resolved.

 

Bring the cursor over the ''i'' on your coupon for info.

 

well, plz look carefully. the other one is also a "Special Offer", Okay?????????

Zuikakoo #19 Posted Apr 23 2019 - 00:13

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oh goodie another thing that doesn't work from the wind down crew in austin, too busy putting price tags on the lighting fixtures and shelving units.

Maltfourti #20 Posted Apr 23 2019 - 00:14

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They will usually work on the most basic bundle. This is from previous experience.

 

update: Well, apparently NOT this time. I used a coupon just a couple weeks ago on the basic version of the ELC Even offers. Guess they know they don't have to to sell the tank considered "most op prem"....

Will attempt the Domo Manuever.


Edited by Maltfourti, Apr 23 2019 - 00:31.





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