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Ticket submission


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OlTanker #1 Posted Aug 17 2019 - 22:18

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Seems the system for submitting a ticket is gone after the last patch. Especially for reporting player physics abuse. I understand removing team damage but there are folks who make a new account apparently for the sole purpose of violating game play rules. No way to submit ticket to report it and in game reporting is pretty useless.

Edited by OlTanker, Aug 17 2019 - 22:19.


RHeadshot #2 Posted Aug 17 2019 - 22:31

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Go to player support at top of this page.  You can submit it through there.

heavymetal1967 #3 Posted Aug 17 2019 - 22:33

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View PostRHeadshot, on Aug 17 2019 - 17:31, said:

Go to player support at top of this page.  You can submit it through there.

 

This OP, it's still working I just checked.

 

When you get to support scroll to the bottom right and click the yellow "contact support" box.



OlTanker #4 Posted Aug 17 2019 - 22:45

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Did all that it just takes you to something like FAQ's and no ticket submission button. Try it. Nothing under the heading of player misconduct, physics abuse or TK.

 


Edited by OlTanker, Aug 17 2019 - 22:46.


cloudwalkr #5 Posted Aug 17 2019 - 23:29

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You can submit tickets still, they just make it convoluted and not very intuitive.  

 

Leave it to WG to make submitting tickets as difficult as possible.  You'll also get a copy paste response when they respond to you, so do be too shocked when you're left feeling a little...disappointed. 



Projectile_Misfired #6 Posted Aug 18 2019 - 01:35

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View PostOlTanker, on Aug 17 2019 - 21:18, said:

Seems the system for submitting a ticket is gone after the last patch. Especially for reporting player physics abuse. I understand removing team damage but there are folks who make a new account apparently for the sole purpose of violating game play rules. No way to submit ticket to report it and in game reporting is pretty useless.

 

View PostOlTanker, on Aug 17 2019 - 21:45, said:

Did all that it just takes you to something like FAQ's and no ticket submission button. Try it. Nothing under the heading of player misconduct, physics abuse or TK.

 

Have you tried to get to it through the link that WG posted in an article on their main WoT website?

If not, here's a link to that article.

https://worldoftanks.com/en/news/videos/team-damage-video-0819/

 

Just follow the link for "REPORT A PROBLEM".

Yes, I could have just given you that link. But, then I thought you'd miss out on the opportunity to check out the awesome video.

And, don't forget to scroll to the bottom of the page and click "CREATE TICKET" to start the ticket creating process.



rogueluke #7 Posted Aug 18 2019 - 14:15

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View PostOlTanker, on Aug 17 2019 - 21:18, said:

Seems the system for submitting a ticket is gone after the last patch. Especially for reporting player physics abuse. I understand removing team damage but there are folks who make a new account apparently for the sole purpose of violating game play rules. No way to submit ticket to report it and in game reporting is pretty useless.

it is there, had to report a TD last night for pushing and blocking my shots.

 



OlTanker #8 Posted Aug 18 2019 - 16:04

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Got it and thank you. I spent over 15 minutes yesterday trying to submit it the way it used to be done before the patch. My guess is that wot has reduced staffing and is trying to also reduce customer support.




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