Jump to content


Can't import/download game- SOLVED


  • Please log in to reply
29 replies to this topic

fsdgsg #1 Posted Oct 21 2019 - 23:40

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016
I can import the game, and I can't download it either

Edited by fsdgsg, Oct 25 2019 - 20:08.


F4U_wingman #2 Posted Oct 21 2019 - 23:46

    Captain

  • Players
  • 87743 battles
  • 1,047
  • [T-GBU] T-GBU
  • Member since:
    10-17-2013

View Postfsdgsg, on Oct 21 2019 - 14:40, said:

I can import the game, and I can't download it either

 

Same problem I have and the funny thing is I can still update and play my EU account.

So yes I have tech support helping me now with my NA account and will see if I can ever play again on the NA server.



bad_73 #3 Posted Oct 21 2019 - 23:53

    First lieutenant

  • -Players-
  • 1543 battles
  • 539
  • Member since:
    03-16-2019
You have to use their bug ridden game center now.

fsdgsg #4 Posted Oct 22 2019 - 00:02

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View Postbad_73, on Oct 21 2019 - 23:53, said:

You have to use their bug ridden game center now.


I meant on the game center



fsdgsg #5 Posted Oct 22 2019 - 00:03

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View PostF4U_wingman, on Oct 21 2019 - 23:46, said:

 

Same problem I have and the funny thing is I can still update and play my EU account.

So yes I have tech support helping me now with my NA account and will see if I can ever play again on the NA server.


tried support and they said the usual: "We Don't support mac" bs



Louison_Bobet_B #6 Posted Oct 22 2019 - 00:13

    Private

  • -Players-
  • 56680 battles
  • 9
  • [BYOT] BYOT
  • Member since:
    01-22-2016
I was happy at first to see the new Game center work...alas...I came upon trying a fresh install of the game as I could not 'add' it to the WGC... and I ended up stuck on this message : unable to install updates. we are working on it. please try again later....(2023)

Anyone knows how to resolve this yet?
Much appreciated if you did.

fsdgsg #7 Posted Oct 22 2019 - 00:17

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View PostLouison_Bobet_B, on Oct 22 2019 - 00:13, said:

I was happy at first to see the new Game center work...alas...I came upon trying a fresh install of the game as I could not 'add' it to the WGC... and I ended up stuck on this message : unable to install updates. we are working on it. please try again later....(2023)

Anyone knows how to resolve this yet?
Much appreciated if you did.


sigh, same here



F4U_wingman #8 Posted Oct 22 2019 - 00:36

    Captain

  • Players
  • 87743 battles
  • 1,047
  • [T-GBU] T-GBU
  • Member since:
    10-17-2013

View Postfsdgsg, on Oct 21 2019 - 15:03, said:


tried support and they said the usual: "We Don't support mac" bs

 

I have a PC with a OS autographed by Bill Gates 



TeamTerrible #9 Posted Oct 22 2019 - 00:41

    Sergeant

  • Players
  • 4460 battles
  • 165
  • [S-S-G] S-S-G
  • Member since:
    12-29-2012
Anyone notice not 1 WG employee has replied to any of these complaints about their worthless game center

fsdgsg #10 Posted Oct 22 2019 - 00:44

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View PostTeamTerrible, on Oct 22 2019 - 00:41, said:

Anyone notice not 1 WG employee has replied to any of these complaints about their worthless game center


Support even said 

Hi fsdgsg

Thank you for contacting Wargaming Support.

You mentioned that you are using a Mac. I apologize for the inconvenience however as much as I would love to assist you with this. PLEASE BE ADVISED:Any problems regarding CodeWeaver's Mac Wrapper software solution cannot be troubleshot by Wargaming America's support, as we do not support the Mac.

Please read this official forum thread before downloading or launching the MacWrapper: http://forum.worldoftanks.com/index.php?/topic/343843-read-this-before-downloadinglaunching-the-mac-wrapper/

These products may not be optimized for some Mac hardware configurations, including some Mac graphics cards. 

However, it is very important to us to get your suggestions and feedback. For assistance, your best bet would be to visit the dedicated Mac Wrapper forum here: http://forum.worldoftanks.com/index.php?/forum/421-wot-mac-wrapper-support/

Right now, all support for the Mac Wrapper is done through this section of the forum.

If you are having issues with Windows applications while using Bootcamp, contact their support here: https://www.apple.com/support/bootcamp/](https://www.apple.com/support/bootcamp/

If you are having issues with Windows applications while using Wine, contact their support here: https://www.winehq.org/help/](https://www.winehq.org/help/

If you are having issues with Windows applications while using Parallels, contact their support here: https://www.parallels.com/support/](https://www.parallels.com/support/

Please note that the support department does not handle game design or mechanics.

Have a great day!

The same old copy paste stuff


Edited by fsdgsg, Oct 22 2019 - 00:56.


The_Illusive_Man #11 Posted Oct 22 2019 - 01:53

    Major

  • -Players-
  • 13326 battles
  • 4,368
  • Member since:
    08-30-2014

View Postfsdgsg, on Oct 21 2019 - 20:44, said:


Support even said 

Hi fsdgsg

Thank you for contacting Wargaming Support.

You mentioned that you are using a Mac. I apologize for the inconvenience however as much as I would love to assist you with this. PLEASE BE ADVISED:Any problems regarding CodeWeaver's Mac Wrapper software solution cannot be troubleshot by Wargaming America's support, as we do not support the Mac.

Please read this official forum thread before downloading or launching the MacWrapper: http://forum.worldoftanks.com/index.php?/topic/343843-read-this-before-downloadinglaunching-the-mac-wrapper/

These products may not be optimized for some Mac hardware configurations, including some Mac graphics cards. 

However, it is very important to us to get your suggestions and feedback. For assistance, your best bet would be to visit the dedicated Mac Wrapper forum here: http://forum.worldoftanks.com/index.php?/forum/421-wot-mac-wrapper-support/

Right now, all support for the Mac Wrapper is done through this section of the forum.

If you are having issues with Windows applications while using Bootcamp, contact their support here: https://www.apple.com/support/bootcamp/](https://www.apple.com/support/bootcamp/

If you are having issues with Windows applications while using Wine, contact their support here: https://www.winehq.org/help/](https://www.winehq.org/help/

If you are having issues with Windows applications while using Parallels, contact their support here: https://www.parallels.com/support/](https://www.parallels.com/support/

Please note that the support department does not handle game design or mechanics.

Have a great day!

The same old copy paste stuff

 

What do you want? Your using an OS thats not supported. Now go and contact the proper support. 

 

View Postbad_73, on Oct 21 2019 - 19:53, said:

You have to use their bug ridden game center now.

 

Name a bug.

 

View Postfsdgsg, on Oct 21 2019 - 19:40, said:

I can import the game, and I can't download it either

 

Tried this I assume?

Posted Image



TeamTerrible #12 Posted Oct 22 2019 - 03:30

    Sergeant

  • Players
  • 4460 battles
  • 165
  • [S-S-G] S-S-G
  • Member since:
    12-29-2012

View Postfsdgsg, on Oct 21 2019 - 18:44, said:


Support even said 

Hi fsdgsg

Thank you for contacting Wargaming Support.

You mentioned that you are using a Mac. I apologize for the inconvenience however as much as I would love to assist you with this. PLEASE BE ADVISED:Any problems regarding CodeWeaver's Mac Wrapper software solution cannot be troubleshot by Wargaming America's support, as we do not support the Mac.

Please read this official forum thread before downloading or launching the MacWrapper: http://forum.worldoftanks.com/index.php?/topic/343843-read-this-before-downloadinglaunching-the-mac-wrapper/

These products may not be optimized for some Mac hardware configurations, including some Mac graphics cards. 

However, it is very important to us to get your suggestions and feedback. For assistance, your best bet would be to visit the dedicated Mac Wrapper forum here: http://forum.worldoftanks.com/index.php?/forum/421-wot-mac-wrapper-support/

Right now, all support for the Mac Wrapper is done through this section of the forum.

If you are having issues with Windows applications while using Bootcamp, contact their support here: https://www.apple.com/support/bootcamp/](https://www.apple.com/support/bootcamp/

If you are having issues with Windows applications while using Wine, contact their support here: https://www.winehq.org/help/](https://www.winehq.org/help/

If you are having issues with Windows applications while using Parallels, contact their support here: https://www.parallels.com/support/](https://www.parallels.com/support/

Please note that the support department does not handle game design or mechanics.

Have a great day!

The same old copy paste stuff


 Feel for ya!!

 

i enjoyed one of WGs titles before it was ripped away due to reasons beyond my control

 

 

 

 



fsdgsg #13 Posted Oct 22 2019 - 12:27

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View PostThe_Illusive_Man, on Oct 22 2019 - 01:53, said:

 

What do you want? Your using an OS thats not supported. Now go and contact the proper support. 

 

 

Name a bug.

 

 

Tried this I assume?

Posted Image

thats the problem, there is no "import  game" button



Louison_Bobet_B #14 Posted Oct 22 2019 - 16:08

    Private

  • -Players-
  • 56680 battles
  • 9
  • [BYOT] BYOT
  • Member since:
    01-22-2016

Indeed... game worked fine in the past years on MacOS... then this...
There is no "import installed game" to add already installed games on the version of the WGC we receive.
Still stuck on this message : unable to install updates. we are working on it. please try again later....(2023)



Any progress on other fronts ?
 


Edited by Louison_Bobet_B, Oct 22 2019 - 16:09.


black_colt #15 Posted Oct 22 2019 - 16:13

    Major

  • -Players-
  • 4460 battles
  • 3,079
  • Member since:
    01-11-2015

View Postfsdgsg, on Oct 22 2019 - 03:27, said:

thats the problem, there is no "import  game" button

 

Ignore the post from them as they are providing screen shots from MS Windows versus macOS.

 

Really wish individuals using MS Windows would stop providing into the WoT Mac Wrapper forum and providing tips/comments that DO NOT apply to macOS.  They should probably give their "expertise" to individuals in the MS Windows forums where there seems to be a lot of issues that could use their help.

 

As for macOS I cannot reproduce this since I am running macOS Catalina.

 

I see two ways of getting this resolved:

 

1] Delete the stand-alone WoT Mac Wrapper [make sure you copy your Replay folder if you have replays] and then install World of Tanks through Game Center - fastest but not without risks - AGAIN not sure if this will work

 

If you want to delete the stand-alone WoT Mac Wrapper here are the steps from CodeWeavers to delete:

 

Steps; Again if you want to keep your replays search for the replays folder and move to your desktop - the following is DESTRUCTIVE and will erase all of the data

 

Remove game using the following script from CodeWeavers - https://www.codeweav...uninstaller.zip - the access code [password] is 'oem' on the download page.

 

Extract the zip file, hold down the [control], right-mouse click, and click on [Open] in the dialog box to run the script.

 

OR

 

2] Raise an Expert Support ticket with CodeWeavers - https://www.codeweavers.com/about/contact-us#support - leave CrossOver version as [Other / Unknown] and in [What Application ...] enter Wargaming.net Game Center ... - slower

 

If you submit a ticket with CodeWeavers ...

 

Please let the forum know what CodeWeavers suggests as a solution.



petard_destroyer #16 Posted Oct 22 2019 - 21:13

    Private

  • -Players-
  • 13996 battles
  • 4
  • [ALERT] ALERT
  • Member since:
    01-30-2014
Ive had the same thing with all of u tried support and it was useless. Anyone figure it out yet. I managed to get the videos playing in the background from the launcher but no launcher and then I get the message unable to update but there is nothing to update. It messed up the update I think when my laptop died while updating, then again I dont know cause I was taking nap.

fsdgsg #17 Posted Oct 22 2019 - 21:50

    Sergeant

  • -Players-
  • 13843 battles
  • 170
  • [EATU] EATU
  • Member since:
    12-24-2016

View Postpetard_destroyer, on Oct 22 2019 - 21:13, said:

Ive had the same thing with all of u tried support and it was useless. Anyone figure it out yet. I managed to get the videos playing in the background from the launcher but no launcher and then I get the message unable to update but there is nothing to update. It messed up the update I think when my laptop died while updating, then again I dont know cause I was taking nap.


I tried deleting Stand-alone launcher and tried downloading on the WGC, it says error blah blah please try again later, it also says the same when I try to update WOWS



black_colt #18 Posted Oct 23 2019 - 01:59

    Major

  • -Players-
  • 4460 battles
  • 3,079
  • Member since:
    01-11-2015

View Postpetard_destroyer, on Oct 22 2019 - 12:13, said:

Ive had the same thing with all of u tried support and it was useless. Anyone figure it out yet. I managed to get the videos playing in the background from the launcher but no launcher and then I get the message unable to update but there is nothing to update. It messed up the update I think when my laptop died while updating, then again I dont know cause I was taking nap.

 

You should probably uninstall the WG Game Center Mac Wrapper and then reinstall the WG Game Center Mac Wrapper from the World of Tanks website - do not use a previously downloaded dmg to ensure that you have the latest version.

 

To uninstall

 

NOTE: Uninstalling will delete your Replays folder SO if you want to keep your Replays make a copy on your desktop.  Running the uninstaller script is DESTRUCTIVE as it will erase the Game Center and any associated folders. USE carefully and this CANNOT be undone.

 

Go to the following - https://www.codeweav...lete-script.zip - and use [oem] without brackets to download the macOS uninstaller script.

 

 


Edited by black_colt, Oct 23 2019 - 02:02.


black_colt #19 Posted Oct 23 2019 - 02:02

    Major

  • -Players-
  • 4460 battles
  • 3,079
  • Member since:
    01-11-2015

View Postfsdgsg, on Oct 22 2019 - 12:50, said:


I tried deleting Stand-alone launcher and tried downloading on the WGC, it says error blah blah please try again later, it also says the same when I try to update WOWS

 

If you did not use the CodeWeavers uninstall script then you did not completely uninstall the WoT Mac Wrapper.

 

Steps; Again if you want to keep your replays search for the replays folder and move to your desktop - the following is DESTRUCTIVE and will erase all of the data - USE carefully and this CANNOT be undone.

 

Remove game using the following script from CodeWeavers - https://www.codeweav...uninstaller.zip - the access code [password] is 'oem' on the download page.

 

Extract the zip file, hold down the [control], right-mouse click, and click on [Open] in the dialog box to run the script.

 

After running the uninstall script you can go to the World of Tanks website and download then install the latest version of the WG Game Center Mac Wrapper.  Do not use a previously downloaded dmg to ensure that you have the latest version.



black_colt #20 Posted Oct 23 2019 - 15:50

    Major

  • -Players-
  • 4460 battles
  • 3,079
  • Member since:
    01-11-2015

View Postfsdgsg, on Oct 21 2019 - 14:40, said:

I can import the game, and I can't download it either

 

This is two things so I will add separately:

 

Importing the game

 

Did you raise an Expert Support ticket with CodeWeavers?  If not, do not worry I have already done so.  I will update the the Consolidation - Game Center Related forum with their response.  I suspect the reason you cannot is that the [old] WoT Mac Wrapper is a 32-bit app and the WG Game Center Mac Wrapper is 64-bit only to accommodate macOS Catalina.

 

Downloading it either

 

As you did not provide details it is either two things - your Internet connection OR the Wargaming update servers.  Either way I would recommend, for both, that you log-out of macOS and then log-back in.  A restart is not necessary with macOS.  






1 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users