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did not win EBR but still waiting on my money back

Black market EBR

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Leib_Husaren_Regiment #1 Posted Feb 12 2020 - 02:15

    Corporal

  • -Players-
  • 25020 battles
  • 40
  • [6PANZ] 6PANZ
  • Member since:
    04-05-2016

Did anyone else this problem?

I did a bet on the EBR but did not win it

Now I am waiting on my gold to be back into my account.

 

We talk here about 10k gold, that is real money , so what is going on?

 

I filed a ticket but no response until now.

 

 



spud_tuber #2 Posted Feb 12 2020 - 02:16

    Major

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  • 63274 battles
  • 10,104
  • Member since:
    08-26-2013
Try relogging.

Leib_Husaren_Regiment #3 Posted Feb 12 2020 - 02:16

    Corporal

  • -Players-
  • 25020 battles
  • 40
  • [6PANZ] 6PANZ
  • Member since:
    04-05-2016

View Postspud_tuber, on Feb 11 2020 - 19:16, said:

Try relogging.

Do this for over an hour now



GWyatt #4 Posted Feb 12 2020 - 02:17

    First lieutenant

  • -Players-
  • 5417 battles
  • 781
  • [VAN] VAN
  • Member since:
    11-23-2015
Have you restarted the client since you lost the bid? Worked for some.

EDIT: well darn, didn't see your reply until after I hit post. I have read that it does take time as they seem to be returning in a staggered or sequential manner, not sure.

Edited by GWyatt, Feb 12 2020 - 02:19.


Leib_Husaren_Regiment #5 Posted Feb 12 2020 - 02:17

    Corporal

  • -Players-
  • 25020 battles
  • 40
  • [6PANZ] 6PANZ
  • Member since:
    04-05-2016

View PostGWyatt, on Feb 11 2020 - 19:17, said:

Have you restarted the client since you lost the bid? Worked for some.

I also refreshed my account information on the WG webpage



TLWiz #6 Posted Feb 12 2020 - 02:29

    Major

  • -Players-
  • 23675 battles
  • 10,004
  • [DSSRT] DSSRT
  • Member since:
    12-26-2014
They are not quick with this, it must be a manual process maybe. My BM Clowncar is not in my garage yet either.

Leib_Husaren_Regiment #7 Posted Feb 12 2020 - 02:50

    Corporal

  • -Players-
  • 25020 battles
  • 40
  • [6PANZ] 6PANZ
  • Member since:
    04-05-2016

Well, I hope I do not want the final offer .

Otherwise WG better get my gold back in my account until 9pm



tahitifan86 #8 Posted Feb 12 2020 - 02:53

    Corporal

  • Players
  • 16246 battles
  • 21
  • Member since:
    01-20-2013
Still waiting on my winning bid , clown car as well.

Projectile_Misfired #9 Posted Feb 12 2020 - 03:01

    Major

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  • 38885 battles
  • 3,631
  • Member since:
    05-30-2012

View PostLeib_Husaren_Regiment, on Feb 12 2020 - 01:15, said:

Did anyone else this problem?

I did a bet on the EBR but did not win it

Now I am waiting on my gold to be back into my account.

We talk here about 10k gold, that is real money , so what is going on?

I filed a ticket but no response until now.

From previous posts about receiving stuff from the auction (wins or losses), it has taken up until about 5 minutes before the next BM item is offered. 

So, based on that info, I'm going to say just hold out until the next BM item. If you haven't received anything by then, then raise hell with Customer Support.



Adalbertt #10 Posted Feb 12 2020 - 03:13

    Staff sergeant

  • -Players-
  • 10137 battles
  • 334
  • Member since:
    08-15-2015
I'm still waiting, so I opened a support ticket. It should take only few minutes for the refund, not several hours.

TLWiz #11 Posted Feb 12 2020 - 03:40

    Major

  • -Players-
  • 23675 battles
  • 10,004
  • [DSSRT] DSSRT
  • Member since:
    12-26-2014

View PostAdalbertt, on Feb 11 2020 - 21:13, said:

I'm still waiting, so I opened a support ticket. It should take only few minutes for the refund, not several hours.

 

I got my EBR a few minutes ago.  I suspect your refund will be there soon, long before you get a ticket answered.



ez_money #12 Posted Feb 12 2020 - 03:43

    Major

  • Players
  • 16319 battles
  • 2,441
  • Member since:
    10-23-2011
It took quite a while for me to get my credits back on a bid for the SPanzer 58 that I didn't get. Some speculation is that they process the vehicles/refunds in the order of the bids, and I had bid very late in the auction.

Gtraxeman #13 Posted Feb 12 2020 - 03:47

    Captain

  • Players
  • 39104 battles
  • 1,314
  • [DHO6] DHO6
  • Member since:
    03-27-2013

Still no refund on my gold yet either. Hope its not needed for the next offer....lol.

 

Edit. Its like any transaction..... The vendor gets it fast, your refund, not so fast.



CaptSpaulding55 #14 Posted Feb 12 2020 - 03:58

    First lieutenant

  • Players
  • 35903 battles
  • 829
  • Member since:
    04-28-2013

Patience is a virtue but around here I don't believe players know what it is. Relax and chill for a while and you'll get your precious gold back.:coin:

 



AZandEL #15 Posted Feb 12 2020 - 04:23

    First lieutenant

  • Players
  • 32397 battles
  • 897
  • Member since:
    09-06-2012

View PostGtraxeman, on Feb 12 2020 - 02:47, said:

Still no refund on my gold yet either. Hope its not needed for the next offer....lol.

 

Edit. Its like any transaction..... The vendor gets it fast, your refund, not so fast.


Heh. In Russia refund gets you. After the first couple f'ups I decided wallet shut on this and I have zero regrets. When a gaming company cant figure out how to take money from people who are ready and willing to spend on their pixel products its a pretty bad sign. Maybe there are just a couple guys working BM. Now I am going to go work on a BM. Good luck to you.



Taggeth #16 Posted Feb 12 2020 - 04:49

    First lieutenant

  • Players
  • 11927 battles
  • 658
  • [FRAY] FRAY
  • Member since:
    06-23-2012

My gold has been returned.

 

12 minutes before next BM.



Taggeth #17 Posted Feb 12 2020 - 04:51

    First lieutenant

  • Players
  • 11927 battles
  • 658
  • [FRAY] FRAY
  • Member since:
    06-23-2012
Black Market is coming up soon too....





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