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iDestroya #1 Posted Jul 31 2020 - 14:07

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I have been working hard EVERYDAY to make sure I qualify to get all my tank rewards. I spent several hours EACH DAY to qualify for all the 5 stages. I tried to find out when the last day of claiming rewards was, but Tankrewards website DOES NOT HAVE THE LAST DATE DISPLAYED ANYWHERE on its website. I was undecided on which tank to get, so I finally did. I went to claim the rewards this morning, on JULY 31, and all it says is ITS TOO LATE. How can it be too late when the next one hasn't started yet????  YOU JUST THREW AWAY ALL THE HOURS I SPENT GRINDING TANK REWARDS. THIS IS COMPLETELY UNACCEPTABLE. Two ISSUES:

 

1) It has to be CLEARLY STATED on Tank Rewards page WHEN the actual claim period should be. It ISN'T ANYWHERE. 

2) There has to be a GRACE PERIOD when the participants can claim the rewards. It's only LOGICAL.  

 

 



sunes #2 Posted Jul 31 2020 - 14:37

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I don't want to be mean but it very clearly said July 2 - July 29 and you get one more day to claim rewards. If you were not sure then you could have just followed the dates and be fine.

Digital_Malamute #3 Posted Jul 31 2020 - 14:52

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First line of the webpage says:

 

"July 2 - July 29"



RMxR #4 Posted Jul 31 2020 - 14:53

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That sucks man, but the start and end dates are published here https://worldoftanks...ds-0720-portal/, make sure you add this one to your bookmarks to keep track of the next events: https://worldoftanks.../announcements/, some WG staff members post the dates in this forum too, i believe it's "KRZYBooP", keep an eye on the "WG staff posts" section.

 

Now that the topic is mentioned, even if the duration of the event is shown on the tankrewards.com page (pic related) it's sometimes hard to spot, please guys at Wargaming, make it more visible, you could even put a countdown that lets players know how much time is left to complete the missions and how much time is left to claim the rewards.

 


Edited by RMxR, Jul 31 2020 - 15:07.


Zup77 #5 Posted Jul 31 2020 - 15:05

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You see these posts every single month as well as the confusion of the cut-off time 4am PT on the 29th which should tell WG that they need to make it more obvious.. A countdown is a great suggestion. Since people are constantly checking their points progress on the website, most people will clue in to the deadlines and cut-offs but it's been like this from the start and since it seems like such an easy fix, the decision to leave it the way it is must be deliberate.


Chalk it up as a lesson learned and make sure it doesn't happen again OP. The first time it is easy to point to WG as the problem but if it happens again, that's on you as the rules are always the same.



cavalry11 #6 Posted Jul 31 2020 - 15:20

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Some people do not pay attention then want to cry when they are in the wrong. When i do any reward program i always find starting and ending times and do my picks as soon as possible. So far i have not missed on any of them.

GeorgePreddy #7 Posted Jul 31 2020 - 15:22

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iDestroya #8 Posted Aug 01 2020 - 01:53

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View Postsunes, on Jul 31 2020 - 08:37, said:

I don't want to be mean but it very clearly said July 2 - July 29 and you get one more day to claim rewards. If you were not sure then you could have just followed the dates and be fine.

 

THAT'S THE GRIND DATE. NOT THE CLAIM DATE. YOU CAN'T CLAIM THE REWARDS ON JULY 2 CAN YOU?  THAT'S DUMB!



iDestroya #9 Posted Aug 01 2020 - 01:55

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I sent in a ticket. Ekaterina from support kindly gave me my rewards. Thanks!





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