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Need Help Claiming Twitch Dime Package

Twitch Prime Dime Package Help

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Capt_Buss #1 Posted Aug 31 2020 - 16:01

    Sergeant

  • Players
  • 31352 battles
  • 123
  • [_AKA_] _AKA_
  • Member since:
    01-12-2012

Okay, It appears that WG Customer service is not help in me retrieving my twitch prime Dime package.

 

For starters, usually each month I have to unlink and relink to get my package. I did this and it did not work.  I also unlinked and relinks from the twitch side. That did not work. I followed the instructions on this link.

https://na.wargaming.net/support/en/products/wot/article/23336/

 

I was later asked to clear all my cookies on my Chrome Browser. I did that, and went through the whole process again. It failed.

 

To be clear, Each time I get the King Tiger package but NOT the Dime. The Dime Package does not show up in the depot in an offers tabs as explained on their page,

 

https://worldoftanks.com/en/news/announcements/prime-gaming-care-package-dime/?pub_id=id%3Dportal_banner_carousel_twitch_prime&sid=SIDhrtCNzaRQfLO79rLtevmVM0jxC6aCuobUV6prnA330WyUvjnkhcjAQh-OQED0UiNmcwy-W_M1wBYvxMzHyJKlHLmgnsBSo9UY5aZZxOlRujccB_EGDQ472E--pkubY0P-kLC9sNPh32B&enctid=c5b9r4q04665&lpsn=%09WOT_Twitch_Dime_Portal_NA&utm_source=wg_web_site_promo&utm_medium=other-adv&utm_campaign=dqe7wknd&utm_content=id%3Dportal_banner_carousel_twitch_prime

 

 

I made a video of me unlinking and relinking.

 

https://drive.google.com/file/d/11vcdVYkWZrxXd9Tej4TK2y6xMW6PU4qq/view?usp=sharing

 

 

I have only one twitch prime account. My Amazon account and everything is all linked up. 

 

Does anyone have any ideas on how to fix this? Wargaming is a lost cause.

 

Please help.  You help is appreciated. 



LucasAnon #2 Posted Aug 31 2020 - 16:10

    Sergeant

  • -Players-
  • 8827 battles
  • 198
  • [BABNS] BABNS
  • Member since:
    09-13-2014
I had problems aswell. linked and relinked through wg website, or via amazon prime website, nothing worked. I gave up trying 4 months ago tbh.

Edited by LucasAnon, Aug 31 2020 - 16:10.


PTwr #3 Posted Aug 31 2020 - 18:02

    Major

  • Players
  • 49729 battles
  • 12,402
  • [BITSA] BITSA
  • Member since:
    04-25-2011

I had such problem once, never managed to get that package. Few other times I had to relink several times.

Instead I now relink before claiming. Seems to help.


Edited by PTwr, Aug 31 2020 - 18:03.


Capt_Buss #4 Posted Aug 31 2020 - 20:00

    Sergeant

  • Players
  • 31352 battles
  • 123
  • [_AKA_] _AKA_
  • Member since:
    01-12-2012

Okay, I finally figured it out. Contact Twitch Prime customer service. They can remove security features for 24 hours for your account. Relog in then link and unlink on WG. Done.

 

WG customer service sucks. Thanks twitch Prime



bigjon77 #5 Posted Sep 02 2020 - 15:40

    Corporal

  • Players
  • 75341 battles
  • 35
  • [LUX] LUX
  • Member since:
    05-14-2013
what i did and it worked, was log off then reload after you claim it




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