If you experience this error message in the launcher: "Failed to connect to update service, for details, see log file" when you launch the game, please follow the instructions found here for a temporary solution until this issue is fixed internally.


Failed to Connect to Update Service ERROR
Started by Gaea, Dec 22 2011 - 18:10
52 replies to this topic
#2 Posted Jan 07 2012 - 03:09
That link didnt work for me.
Also, I had this issue. I just turned off malware bites and it allowed me to start updating!
Also, I had this issue. I just turned off malware bites and it allowed me to start updating!
#5 Posted Feb 07 2012 - 02:03
I have the same problem "Failed to connect to update service, for details, see log file" and so I tried clicking play. So I try longing in but it won't let me login, what do I do?
#6 Posted Feb 20 2012 - 10:24
My English is poor, so please excuse me!
Here is the answer to fix the problem "Failed to connect to update service....."
Open task manager ---> processes tab ---> find the WorldOTanks.exe ---> end process.
And you should be good. (Mine is worked)
Have fun!!!
Here is the answer to fix the problem "Failed to connect to update service....."
Open task manager ---> processes tab ---> find the WorldOTanks.exe ---> end process.
And you should be good. (Mine is worked)
Have fun!!!
#7 Posted Mar 04 2012 - 16:06
didn't work for me.. tried installing from scratch and still the same problem.. bored..
#8 Posted Mar 08 2012 - 02:51
OK Guys, Im new to WoT, And I cant even play it!!!!
Look I was downloading then this happens ;

And, I have downloaded it 2 times with this one and it already took 9 GB out of my Cpu! Could thi be resolved?! :'(
Plus here is the log File ;
07/03/2012 20:30:29 Starting...
07/03/2012 20:30:29 create update folder: path="C:\Games\World_of_Tanks\Updates"
07/03/2012 20:30:29 create temp update folder: path="C:\Users\Rexilian\AppData\Roaming\wargaming.net\WoT\temp"
07/03/2012 20:30:29 save configuration: path="C:\Games\World_of_Tanks\WOTLauncher.cfg"
07/03/2012 20:30:29 start update process...
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:29 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:29 parsing patch info...
07/03/2012 20:30:29 initialize post-update process...
07/03/2012 20:30:29 launcher update complete.
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:30 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:30 parsing patch info...
07/03/2012 20:30:30 getting torrent files...
07/03/2012 20:30:31 http request has completed: verb="GET" url="http://cdn1.worldoft...s.patch.torrent"
07/03/2012 20:30:31 initialize torrent session...
07/03/2012 20:31:31 ERROR: torrent error: what="session" msg="timeout has elapsed"
07/03/2012 20:31:31 connecting to http download server...
07/03/2012 20:31:31 ERROR: create file error: name="C:\Games\World_of_Tanks\Updates\wot_71.131367_client_us.patch" sys_error="131"
Look I was downloading then this happens ;

And, I have downloaded it 2 times with this one and it already took 9 GB out of my Cpu! Could thi be resolved?! :'(
Plus here is the log File ;
07/03/2012 20:30:29 Starting...
07/03/2012 20:30:29 create update folder: path="C:\Games\World_of_Tanks\Updates"
07/03/2012 20:30:29 create temp update folder: path="C:\Users\Rexilian\AppData\Roaming\wargaming.net\WoT\temp"
07/03/2012 20:30:29 save configuration: path="C:\Games\World_of_Tanks\WOTLauncher.cfg"
07/03/2012 20:30:29 start update process...
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:29 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:29 parsing patch info...
07/03/2012 20:30:29 initialize post-update process...
07/03/2012 20:30:29 launcher update complete.
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:30 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:30 parsing patch info...
07/03/2012 20:30:30 getting torrent files...
07/03/2012 20:30:31 http request has completed: verb="GET" url="http://cdn1.worldoft...s.patch.torrent"
07/03/2012 20:30:31 initialize torrent session...
07/03/2012 20:31:31 ERROR: torrent error: what="session" msg="timeout has elapsed"
07/03/2012 20:31:31 connecting to http download server...
07/03/2012 20:31:31 ERROR: create file error: name="C:\Games\World_of_Tanks\Updates\wot_71.131367_client_us.patch" sys_error="131"
#9 Posted Mar 12 2012 - 12:42
link did not work.
"You do not have the permissions required to view this article, or the article does not exist."
"You do not have the permissions required to view this article, or the article does not exist."
#11 Posted Mar 13 2012 - 14:37
Gaea, on Dec 22 2011 - 18:10, said:
If you experience this error message in the launcher: "Failed to connect to update service, for details, see log file" when you launch the game, please follow the instructions found here for a temporary solution until this issue is fixed internally.
hahahahahahahahahahahahaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
LINK DOESNT WORK....................................HAHAHAHAHAHAHA
#12 Posted Mar 21 2012 - 05:19
I NEED THIS LINK BADLY,
the problem is back again....its not updating -______-
the problem is back again....its not updating -______-
#14 Posted Mar 24 2012 - 10:39
You can also go with Technical Support its a technical error so you have to go with this for figure out this error.
#16 Posted Mar 28 2012 - 00:31
Same as everyone else, update fails and thats as far as you go. All tech help does not work.!!!!!!!
#17 Posted Mar 28 2012 - 05:21
cannot get past the updater
i tried launching from the world of tanks exe within the game folder and that got me in but when i tried any in game links to thinks like get gold or forums it would crash out and not find worldoftanks.com
have uninstalled and reinstalled assuming it was a corrupted file
got to this forums by using wargaming.net forums link as yahoo cannot find worldoftanks.com tonite............ did your servers puke tonite ?????
i tried launching from the world of tanks exe within the game folder and that got me in but when i tried any in game links to thinks like get gold or forums it would crash out and not find worldoftanks.com
have uninstalled and reinstalled assuming it was a corrupted file
got to this forums by using wargaming.net forums link as yahoo cannot find worldoftanks.com tonite............ did your servers puke tonite ?????
#18 Posted Mar 28 2012 - 07:14
This is really frustrating. Does anyone know what is going on? Why haven't any administrators replied to our greivances about logging into the game. Some one please answer!!!
#19 Posted Mar 28 2012 - 17:29
Same issue, can't update.
Yesterday i was able to log on and play bypassing the launcher and running the WOT executable directly. (or by pressing "Play" after updater fails.
Log file shows:
28/03/2012 12:24:04 Starting...
28/03/2012 12:24:04 create update folder: path="D:\games\WOT\Updates"
28/03/2012 12:24:04 create temp update folder: path="C:\Users\Ivan\AppData\Roaming\wargaming.net\WoT\temp"
28/03/2012 12:24:04 save configuration: path="D:\games\WOT\WOTLauncher.cfg"
28/03/2012 12:24:05 start update process...
28/03/2012 12:24:05 connecting to update server...
28/03/2012 12:24:26 ERROR: http request error: verb="POST" url="http://update.worldoftanks.com/" status_code="0" error=(7)"Couldn't connect to server"
28/03/2012 12:24:28 stop update process...
28/03/2012 12:24:28 Stop.
Today i get unable to connect to network.
link posted in this topic returns:|You do not have the permissions required to view this article, or the article does not exist.|
The workaround with the task manager doesn't work. (no such process)
Fix the issue please.
It is not the computer problem or some router problem it's obviously a server problem.
Yesterday i was able to log on and play bypassing the launcher and running the WOT executable directly. (or by pressing "Play" after updater fails.
Log file shows:
28/03/2012 12:24:04 Starting...
28/03/2012 12:24:04 create update folder: path="D:\games\WOT\Updates"
28/03/2012 12:24:04 create temp update folder: path="C:\Users\Ivan\AppData\Roaming\wargaming.net\WoT\temp"
28/03/2012 12:24:04 save configuration: path="D:\games\WOT\WOTLauncher.cfg"
28/03/2012 12:24:05 start update process...
28/03/2012 12:24:05 connecting to update server...
28/03/2012 12:24:26 ERROR: http request error: verb="POST" url="http://update.worldoftanks.com/" status_code="0" error=(7)"Couldn't connect to server"
28/03/2012 12:24:28 stop update process...
28/03/2012 12:24:28 Stop.
Today i get unable to connect to network.
link posted in this topic returns:|You do not have the permissions required to view this article, or the article does not exist.|
The workaround with the task manager doesn't work. (no such process)
Fix the issue please.
It is not the computer problem or some router problem it's obviously a server problem.
#20 Posted Mar 28 2012 - 17:51
Was just able to login after some failed attempts 
Try this: When updater fails click "ok" and press "play" then log-in as normal. Should work (tho i had some gliches and had to reboot)

Try this: When updater fails click "ok" and press "play" then log-in as normal. Should work (tho i had some gliches and had to reboot)
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