52 replies to this topic

[Gaea]

If you experience this error message in the launcher: "Failed to connect to update service, for details, see log file" when you launch the game, please follow the instructions found here for a temporary solution until this issue is fixed internally.

[Judopunch]

That link didnt work for me.

Also, I had this issue. I just turned off malware bites and it allowed me to start updating!

[HereticWingman]

didnt work for me either

[Marimo]

Just got same problem. The link did not work too.  

[ACES1257]

I have the same problem "Failed to connect to update service, for details, see log file" and so I tried clicking play. So I try longing in but it won't let me login, what do I do?

[Henezzy]

My English is poor, so please excuse me!

Here is the answer to fix the problem "Failed to connect to update service....."

Open task manager ---> processes tab ---> find the WorldOTanks.exe ---> end process.

And you should be good. (Mine is worked)

Have fun!!!

[bahshiyee]

didn't work for me.. tried installing from scratch and still the same problem.. bored..

[RexTheMex]

OK Guys, Im new to WoT, And I cant even play it!!!!
Look I was downloading then this happens ;



And, I have downloaded it 2 times with this one and it already took 9 GB out of my Cpu! Could thi be resolved?! :'(


Plus here is the log File ;

07/03/2012 20:30:29 Starting...
07/03/2012 20:30:29 create update folder: path="C:\Games\World_of_Tanks\Updates"
07/03/2012 20:30:29 create temp update folder: path="C:\Users\Rexilian\AppData\Roaming\wargaming.net\WoT\temp"
07/03/2012 20:30:29 save configuration: path="C:\Games\World_of_Tanks\WOTLauncher.cfg"
07/03/2012 20:30:29 start update process...
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:29 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:29 parsing patch info...
07/03/2012 20:30:29 initialize post-update process...
07/03/2012 20:30:29 launcher update complete.
07/03/2012 20:30:29 connecting to update server...
07/03/2012 20:30:30 http request has completed: verb="POST" url="http://update.worldoftanks.com/"
07/03/2012 20:30:30 parsing patch info...
07/03/2012 20:30:30 getting torrent files...
07/03/2012 20:30:31 http request has completed: verb="GET" url="http://cdn1.worldoft...s.patch.torrent"
07/03/2012 20:30:31 initialize torrent session...
07/03/2012 20:31:31 ERROR: torrent error: what="session" msg="timeout has elapsed"
07/03/2012 20:31:31 connecting to http download server...
07/03/2012 20:31:31 ERROR: create file error: name="C:\Games\World_of_Tanks\Updates\wot_71.131367_client_us.patch" sys_error="131"

[vendix101]

link did not work.

"You do not have the permissions required to view this article, or the article does not exist."

[vendix101]

any admins that can help us here???

[wilinfi]

Gaea, on Dec 22 2011 - 18:10, said:

If you experience this error message in the launcher: "Failed to connect to update service, for details, see log file" when you launch the game, please follow the instructions found here for a temporary solution until this issue is fixed internally.

hahahahahahahahahahahahaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
LINK DOESNT WORK....................................HAHAHAHAHAHAHA

[vendix101]

I NEED THIS LINK BADLY,


the problem is back again....its not updating -______-

[Galaxyfalcon]

Same problem here. Also the link in the OP post didn't work.

[pollostar]

You can also go with Technical Support its a technical error so you have to go with this for figure out this error.

[uberacious]

vendix101, on Mar 12 2012 - 12:42, said:

link did not work.

"You do not have the permissions required to view this article, or the article does not exist."

I got the same message when I went to that page...

[Wetodd]

Same as everyone else, update fails and thats as far as you go.  All tech help does not work.!!!!!!!

[totensburntcorpse]

cannot get past the updater

i tried launching from the world of tanks exe within the game folder and that got me in but when i tried any in game links to thinks like get gold or forums it would crash out and not find worldoftanks.com

have uninstalled and reinstalled assuming it was a corrupted file

got to this forums by using wargaming.net forums link as yahoo cannot find worldoftanks.com tonite............   did your servers puke tonite ?????

[Shermans_Raiders]

This is really frustrating.  Does anyone know what is going on?  Why haven't any administrators replied to our greivances about logging into the game.  Some one please answer!!!

[Budenniy]

Same issue, can't update.
Yesterday i was able to log on and play bypassing the launcher and running the WOT executable directly. (or by pressing "Play" after updater fails.
Log file shows:
28/03/2012 12:24:04   Starting...
28/03/2012 12:24:04   create update folder: path="D:\games\WOT\Updates"
28/03/2012 12:24:04   create temp update folder: path="C:\Users\Ivan\AppData\Roaming\wargaming.net\WoT\temp"
28/03/2012 12:24:04   save configuration: path="D:\games\WOT\WOTLauncher.cfg"
28/03/2012 12:24:05   start update process...
28/03/2012 12:24:05   connecting to update server...
28/03/2012 12:24:26  ERROR: http request error: verb="POST" url="http://update.worldoftanks.com/" status_code="0" error=(7)"Couldn't connect to server"
28/03/2012 12:24:28   stop update process...
28/03/2012 12:24:28   Stop.

Today i get unable to connect to network.

link posted in this topic returns:|You do not have the permissions required to view this article, or the article does not exist.|
The workaround with the task manager doesn't work. (no such process)

Fix the issue please.

It is not the computer problem or some router problem it's obviously a server problem.

[Budenniy]

Was just able to login after some failed attempts  
Try this: When updater fails click "ok" and press "play" then log-in as normal. Should work (tho i had some gliches and had to reboot)